X
Tap here to go to the mobile version of the site.

Support Forum

Firefox random(?) crashes

Posted

Firefox has been crashing, it seems randomly, on my Xubuntu Trusty desktop. I have reporting the crashes, but it is getting worse, Firefox is becoming unusable to me, so I'm here asking for some help.

My OS is updated, I'm using Firefox 53 but the crashes started months ago. I tried disabling the add-ons, safe mode and even reinstalling the operating system, but to no avail.

I cannot be more descriptive as the crashes seem random, sometimes I'm just watching a youtube video, reading my rss feeds on feedly. Once thing I noticed, it almost always crashes when a new window is created and then closed, like when a second window appears when I have to make a login or give a service permission to use a google account.

Here's my latest crash report: https://crash-stats.mozilla.com/report/index/c63a580c-255b-4eec-9a61-52c9e1170505

The "r600_dri.so" and the "libgallium" seems to be related to my graphics card, a AMD Radeon HD 8370D.

Hope someone can help.

Firefox has been crashing, it seems randomly, on my Xubuntu Trusty desktop. I have reporting the crashes, but it is getting worse, Firefox is becoming unusable to me, so I'm here asking for some help. My OS is updated, I'm using Firefox 53 but the crashes started months ago. I tried disabling the add-ons, safe mode and even reinstalling the operating system, but to no avail. I cannot be more descriptive as the crashes seem random, sometimes I'm just watching a youtube video, reading my rss feeds on feedly. Once thing I noticed, it almost always crashes when a new window is created and then closed, like when a second window appears when I have to make a login or give a service permission to use a google account. Here's my latest crash report: https://crash-stats.mozilla.com/report/index/c63a580c-255b-4eec-9a61-52c9e1170505 The "r600_dri.so" and the "libgallium" seems to be related to my graphics card, a AMD Radeon HD 8370D. Hope someone can help.

Additional System Details

Application

  • Firefox 53.0
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0/Linux/pt-PT/

Extensions

  • Add to Search Bar 2.9 (add-to-searchbox@maltekraus.de)
  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Bookmark Favicon Changer 2.29 (bookmarkfaviconchanger@sonthakit)
  • Context Search 0.6.4 ({902D2C4A-457A-4EF9-AD43-7014562929FF})
  • CouchPotato 1.2.0 ({1EB88DA7-4F70-4E70-923F-810E4F0C9FDF})
  • Disconnect 5.18.21 (2.0@disconnect.me)
  • Download YouTube Videos as MP4 1.8.10 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • GNotifier 1.9.8 (jid1-OoNOA6XBjznvLQ@jetpack)
  • HTTPS Everywhere 5.2.15 (https-everywhere@eff.org)
  • LastPass: Free Password Manager 4.1.49 (support@lastpass.com)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Privacy Badger 2017.4.19.1 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Private Tab 0.2.1.2 (privateTab@infocatcher)
  • Pushbullet 335 (jid1-BYcQOfYfmBMd9A@jetpack)
  • Raindrop.Io - Favoritos Inteligentes 5.1.45 (jid0-adyhmvsP91nUO8pRv0Mn2VKeB84@jetpack)
  • Send to Kodi 2.3.3 (jid0-YCM0p5WlCGjvBJcZhAusQ5h26wM@jetpack)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Speed Tweaks (SpeedyFox) 0.2.2 (jid1-wZqm19rJzRkZUA@jetpack)
  • Tweet Context 0.2.1.1-signed.1-signed (TweetContext@loucypher)
  • uBlock Origin 1.12.1 (uBlock0@raymondhill.net)
  • Ubuntu Modifications 3.2 (ubufox@ubuntu.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • ZenMate Security, Privacy & Unblock VPN 5.10.2 (firefox@zenmate.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: X.Org -- Gallium 0.4 on AMD ARUBA
  • adapterDeviceID: Gallium 0.4 on AMD ARUBA
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: X.Org
  • crashGuards: []
  • currentAudioBackend: pulse
  • driverDate:
  • driverVersion: 3.0 Mesa 10.1.3
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'force_enabled', u'description': u'Compositing', u'log': [{u'status': u'blocked', u'message': u'Acceleration blocked by platform', u'type': u'default'}, {u'status': u'force_enabled', u'message': u'Force-enabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'force_enabled', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'force_enabled', u'message': u'Force-enabled by pref', u'type': u'user'}], u'name': u'OPENGL_COMPOSITING'}]}
  • info: {u'CairoUseXRender': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'skia', u'AzureCanvasAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl2Renderer: X.Org -- Gallium 0.4 on AMD ARUBA
  • webglRenderer: X.Org -- Gallium 0.4 on AMD ARUBA
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
John99 971 solutions 13138 answers

That looks an odd crash report, it may even be corrupted. Please let us have three or four other recent Crash IDs.

I suggest you try using Firefox in its safemode when you can and if it crashes in safemode let us have the crash id from that crash.

That looks an odd crash report, it may even be corrupted. Please let us have three or four other recent Crash IDs. I suggest you try using Firefox in its safemode when you can and if it crashes in safemode let us have the crash id from that crash. * [[Troubleshoot Firefox issues using Safe Mode]]

Question owner

Hi, thanks for your reply Here are some other crash IDs: https://crash-stats.mozilla.com/report/index/76d674f0-f1ff-4cb5-8574-6bd361170506 https://crash-stats.mozilla.com/report/index/b8591d98-b21b-4fe0-9b5f-894c01170506 https://crash-stats.mozilla.com/report/index/56fe0e12-cfb3-482f-8947-dc6341170506 https://crash-stats.mozilla.com/report/index/bbdc669d-043f-48ea-9723-447861170505 https://crash-stats.mozilla.com/report/index/b9e48d71-9544-4c54-963c-f206b1170504 I'll be using safemode from now on and post more details if, or when, it crashes.

Question owner

After some time in safemode Firefox didn't crash at all. So I tried it normally but with no hardware acceleration, the default theme, and all the extensions disabled. Firefox crashed 3 times always when I clicked "Save" when trying to download something. Here are the 3 reports (they look the same, but...):

https://crash-stats.mozilla.com/report/index/b1d076b7-8564-4abe-819a-e35ff1170507 https://crash-stats.mozilla.com/report/index/95bd17a1-33fc-43d2-9d8b-5152a1170507 https://crash-stats.mozilla.com/report/index/3ff89f3e-f70d-464e-8e6e-6c57b1170507

After some time in safemode Firefox didn't crash at all. So I tried it normally but with no hardware acceleration, the default theme, and all the extensions disabled. Firefox crashed 3 times always when I clicked "Save" when trying to download something. Here are the 3 reports (they look the same, but...): https://crash-stats.mozilla.com/report/index/b1d076b7-8564-4abe-819a-e35ff1170507 https://crash-stats.mozilla.com/report/index/95bd17a1-33fc-43d2-9d8b-5152a1170507 https://crash-stats.mozilla.com/report/index/3ff89f3e-f70d-464e-8e6e-6c57b1170507
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157847 answers

This is still a problem with DRI (Direct Rendering Infrastructure).

This is still a problem with DRI (Direct Rendering Infrastructure). *https://en.wikipedia.org/wiki/Direct_Rendering_Infrastructure

Question owner

Thanks for the reply

So, is there something I can/need to do? Or should I just wait until it gets fixed?

Thanks for the reply So, is there something I can/need to do? Or should I just wait until it gets fixed?

Question owner

Every single time: [https://youtu.be/zpNLYiYzdrw Firefox Crash] Last 3 crashes: https://crash-stats.mozilla.com/report/index/b70276c0-1d2d-4682-a47d-0bce21170523 https://crash-stats.mozilla.com/report/index/fb08648c-18d1-4d2f-ac63-ab19f1170523 https://crash-stats.mozilla.com/report/index/9e4e536e-4dd5-401d-b8f1-5f4881170523 You can see here as Firefox has become almost unusable