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Screen flickers and graphics lag with Firefox and Windows 7

Posted

I have a Dell 5559 laptop with an i7 processor, 16 GB RAM and Windows 7 Pro that is less than a year old.

When using Firefox I have random issues with graphics freezing up, becoming choppy, black lines appearing at random horizontally across the screen, large black boxes appearing at random and at times the entire screen flickers to solid black. I can restart Firefox and everything works fine for a little while before it starts happening again. This does NOT happen with IE or any of the other laptops or desktops that we have that are basically built with the same specs.

I can not usually make it happen except I have found that if I run speedtest.net it happens every single time and sometimes is worse than others. You can see this happen on this video I posted on Youtube. Just watch the needle sweep, get choppy and stuck https://youtu.be/dHx9CA9K2Mw

This has happened since I purchased the laptop. I have spent countless hours with Dell tech support logged in updating drivers and changing power and other settings. Dell has replaced the hard drive, LCD ribbon cable and main board twice by on site technicians as well as replacing the RAM, HD and main board again when I sent the laptop back to them. Windows has been reloaded more times than I can remember as well as Firefox being reloaded multiple times. Dell has finally given up and simply said they have no fix.

I have tried turning hardware acceleration on and off with little difference.

I have a Dell 5559 laptop with an i7 processor, 16 GB RAM and Windows 7 Pro that is less than a year old. When using Firefox I have random issues with graphics freezing up, becoming choppy, black lines appearing at random horizontally across the screen, large black boxes appearing at random and at times the entire screen flickers to solid black. I can restart Firefox and everything works fine for a little while before it starts happening again. This does NOT happen with IE or any of the other laptops or desktops that we have that are basically built with the same specs. I can not usually make it happen except I have found that if I run speedtest.net it happens every single time and sometimes is worse than others. You can see this happen on this video I posted on Youtube. Just watch the needle sweep, get choppy and stuck https://youtu.be/dHx9CA9K2Mw This has happened since I purchased the laptop. I have spent countless hours with Dell tech support logged in updating drivers and changing power and other settings. Dell has replaced the hard drive, LCD ribbon cable and main board twice by on site technicians as well as replacing the RAM, HD and main board again when I sent the laptop back to them. Windows has been reloaded more times than I can remember as well as Firefox being reloaded multiple times. Dell has finally given up and simply said they have no fix. I have tried turning hardware acceleration on and off with little difference.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • Firefox 53.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Classic Theme Restorer 1.6.5 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Download YouTube Videos as MP4 1.8.10 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • Firefox All Aboard 1.6 1.6.4 (@all-aboard-v1-6)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Simple YouTube to MP3/MP4 Converter and Downloader 3.9.4 (jid0-SQnwtgW1b8BsMB5PLV5WScEDWOjw@jetpack)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 520
  • adapterDescription2:
  • adapterDeviceID: 0x1916
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06b21028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22084
  • driverDate: 9-29-2016
  • driverDate2:
  • driverVersion: 20.19.15.4531
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Here are a few examples of the graphics failures.

Here are a few examples of the graphics failures.
Scribe 725 solutions 3456 answers

Hi, I think Speedtest uses Flash by default, and HTML5 only kicks in if Flash is disabled. So try disabling hardware acceleration in Flash, and Flash protected mode - Adobe Flash plugin has crashed - Prevent it from happening again


Also try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

Hi, I think Speedtest uses Flash by default, and HTML5 only kicks in if Flash is disabled. So try disabling '''hardware acceleration in Flash''', and '''Flash protected mode''' - [[Adobe Flash plugin has crashed - Prevent it from happening again]] --------------------------- Also try Firefox Safe Mode to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

Question owner

I had previously tried disabling the hardware acceleration with no change but have never played with disabling Flash or changing it's settings.

I tried each of these things again separately and combined with each other this morning as well as starting Firefox in Safe Mode and got the same results each time with little or no change.

I had previously tried disabling the hardware acceleration with no change but have never played with disabling Flash or changing it's settings. I tried each of these things again separately and combined with each other this morning as well as starting Firefox in Safe Mode and got the same results each time with little or no change.
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157853 answers

Could be a problem related to async drawing. See the dom.ipc.plugins.async prefs on the about:config page.

Could be a problem related to async drawing. See the <b>dom.ipc.plugins.async</b> prefs on the <b>about:config</b> page.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

cor-el said

Could be a problem related to async drawing. See the dom.ipc.plugins.async prefs on the about:config page.

This?

''cor-el [[#answer-965414|said]]'' <blockquote> Could be a problem related to async drawing. See the <b>dom.ipc.plugins.async</b> prefs on the <b>about:config</b> page. </blockquote> This?

Question owner

FredMcD said

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

All drivers are updated from either Dell or the hardware mfg site.

''FredMcD [[#answer-965434|said]]'' <blockquote> See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration </blockquote> All drivers are updated from either Dell or the hardware mfg site.

Question owner

Anybody have any other ideas?

Anybody have any other ideas?