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Address bar and related tabs are not working

Posted

The address bar, search bar, menu button, bookmarks, etc. are not responding when I click them. I've attached a screenshot image to show. Anything in the grey area where these buttons are located do not respond.

I've tried to force quit Firefox and have restarted my computer multiple times. I've tried to put the browser in 'safe mode' but am unable to due to the unresponsive menu button.

Please advise.

The address bar, search bar, menu button, bookmarks, etc. are not responding when I click them. I've attached a screenshot image to show. Anything in the grey area where these buttons are located do not respond. I've tried to force quit Firefox and have restarted my computer multiple times. I've tried to put the browser in 'safe mode' but am unable to due to the unresponsive menu button. Please advise.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/603.1.30 (KHTML, like Gecko) Version/10.1 Safari/603.1.30

More Information

jscher2000
  • Top 10 Contributor
6607 solutions 54032 answers

Helpful Reply

Hi, could you add the screenshots to a reply? Please cut out or blur any sensitive information in the image files before attaching them. Thanks.

https://support.mozilla.org/questions/1158855#question-reply

Hi, could you add the screenshots to a reply? Please cut out or blur any sensitive information in the image files before attaching them. Thanks. https://support.mozilla.org/questions/1158855#question-reply

Question owner

The buttons in the grey area are not working

The buttons in the grey area are not working
FredMcD
  • Top 10 Contributor
3170 solutions 42806 answers

I had the same problem. After opening/closing the browser several times, it finally worked. BTW; This was after an update.

I had the same problem. After opening/closing the browser several times, it finally worked. BTW; This was after an update.