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Firefox crashes

Posted

When I open Firefox it immediately opens the crash error report and asks me to send the information to Mozilla.

If I click Restart Firefox it will try to open again but the first one doesn't close (I need to force quit) and so it returns an error.

The crash ID is bp-676af45c-4796-45f0-aa84-926671170502

When I open Firefox it immediately opens the crash error report and asks me to send the information to Mozilla. If I click Restart Firefox it will try to open again but the first one doesn't close (I need to force quit) and so it returns an error. The crash ID is bp-676af45c-4796-45f0-aa84-926671170502

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59413 answers

Product Firefox Release Channel release Version 53.0 Build ID 20170413192749 OS OS X 10.12 OS Version 10.12.4 16E195

Signature: __pthread_kill

This is for Sumo's Related Bugs 1353622NEW --- Thunderbird Mac startup crash in __pthread_kill 1219251REOPENED --- Firefox 42.0b99 Intermittent crash when loading YouTube video in an iframe


What are you using as your home/start page?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Product Firefox Release Channel release Version 53.0 Build ID 20170413192749 OS OS X 10.12 OS Version 10.12.4 16E195 Signature: __pthread_kill This is for Sumo's Related Bugs 1353622NEW --- Thunderbird Mac startup crash in __pthread_kill 1219251REOPENED --- Firefox 42.0b99 Intermittent crash when loading YouTube video in an iframe --------------------- What are you using as your home/start page? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Starting in safe mode doesn't help - still get the crash error report.

Starting in safe mode doesn't help - still get the crash error report.
jscher2000
  • Top 10 Contributor
8695 solutions 71076 answers

This crash seems related to NTLM authentication, which usually involves signing into a Windows-based server using your Windows username and password. Does that sound like something that would happen immediately at startup, due to your home page, or a proxy server, or some other reason?

This crash seems related to NTLM authentication, which usually involves signing into a Windows-based server using your Windows username and password. Does that sound like something that would happen immediately at startup, due to your home page, or a proxy server, or some other reason?

Question owner

I'm trying to log on at work which would be through a windows server... is there any way to fix it?

I'm trying to log on at work which would be through a windows server... is there any way to fix it?
jscher2000
  • Top 10 Contributor
8695 solutions 71076 answers

Sorry, I don't really know how that works on a Mac. When did this problem begin -- was it after an update to Firefox or an update to other software on your Mac?

Sorry, I don't really know how that works on a Mac. When did this problem begin -- was it after an update to Firefox or an update to other software on your Mac?

Question owner

There hasn't been any updates that I can recall. I did reinstall firefox though.

There hasn't been any updates that I can recall. I did reinstall firefox though.
FredMcD
  • Top 10 Contributor
4248 solutions 59413 answers

FredMcD said

What are you using as your home/start page?
''FredMcD [[#answer-964288|said]]'' <blockquote> What are you using as your home/start page? </blockquote>

Question owner

Just google.com

Just google.com