X
Tap here to go to the mobile version of the site.

Support Forum

YouTube watch later, firefox support account, firefox getting slower over time

Posted

Dear Mozilla team,

I had 2 questions for you but on my way to ask them, 2 more questions were added:

1) Why does Firefox suddenly become slower and slower to use when opened for more than 2 hours. This has never been the case for me, but over the last month (without adding add-ons or stuff like that) my browser is getting slower and slower, which means I need to restart not only Firefox but my whole PC. That's annoying.

2) After I (once again) restarted my PC today because firefox was getting slower again, I now cannot open my YouTube watch later page in a new tab by clicking it with my scroll-wheel. This has always worked, now all of the sudden it does not anymore. You can see what happens in the newly opened tab in the screenshots, also notice I am not logged in to my YouTube account anymore in the new tab and I also cannot log in, clicking "sign in" just seems to refresh that page. After this I decided to ask this support, so here are the next 2 questions

3) Why the **** do I need a separate Firefox Sync (or whatever it's called) and Mozilla Firefox Support Account. 4) And why the **** is there no "create mozilla support account" button on the sign in page of the mozilla support site. I literally had to google "create mozilla firefox support account" to make an account. WHY?

Up to now, I always liked using Firefox but with these latest problems I don't think I will be using this browser for much longer.

Greetings from Austria, DarkTron

Dear Mozilla team, I had 2 questions for you but on my way to ask them, 2 more questions were added: 1) Why does Firefox suddenly become slower and slower to use when opened for more than 2 hours. This has never been the case for me, but over the last month (without adding add-ons or stuff like that) my browser is getting slower and slower, which means I need to restart not only Firefox but my whole PC. That's annoying. 2) After I (once again) restarted my PC today because firefox was getting slower again, I now cannot open my YouTube watch later page in a new tab by clicking it with my scroll-wheel. This has always worked, now all of the sudden it does not anymore. You can see what happens in the newly opened tab in the screenshots, also notice I am not logged in to my YouTube account anymore in the new tab and I also cannot log in, clicking "sign in" just seems to refresh that page. After this I decided to ask this support, so here are the next 2 questions 3) Why the **** do I need a separate Firefox Sync (or whatever it's called) and Mozilla Firefox Support Account. 4) And why the **** is there no "create mozilla support account" button on the sign in page of the mozilla support site. I literally had to google "create mozilla firefox support account" to make an account. WHY? Up to now, I always liked using Firefox but with these latest problems I don't think I will be using this browser for much longer. Greetings from Austria, DarkTron
Attached screenshots

Chosen solution

Update: I can open my watch later playlist from YouTube in a new tab again! Don't know what fixed the problem, maybe it was an error from youtube all along.

Read this answer in context 3
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • Firefox 53.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Reddit Enhancement Suite 5.4.3 (jid1-xUfzOsOFlzSOXg@jetpack)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 970
  • adapterDescription2:
  • adapterDeviceID: 0x13c2
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 4096
  • adapterRAM2:
  • adapterSubsysID: 367a1458
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.953
  • driverDate: 4-19-2017
  • driverDate2:
  • driverVersion: 22.21.13.8189
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

By the way, yes I tried reinstalling Firefox, thrice. Also in 64 Bit versions.

By the way, yes I tried reinstalling Firefox, thrice. Also in 64 Bit versions.
Was this helpful to you? 1
Quote

Chosen Solution

Update: I can open my watch later playlist from YouTube in a new tab again! Don't know what fixed the problem, maybe it was an error from youtube all along.

Update: I can open my watch later playlist from YouTube in a new tab again! Don't know what fixed the problem, maybe it was an error from youtube all along.
Was this helpful to you? 3
Quote
John99
  • Moderator
971 solutions 13138 answers

Glad you have resolved the problem.

Firefox support is a support website. The Firefox account is something separate and in your case used for Firefox Sync.

I do not know whether there are plans to use the Firefox Account to sign in to the support site, that may occur in the future. We have been having problems with this support site recently and have had to temporarily switch back to different software and a different server address.

Simply reinstalling Firefox does not often fix issues. Using the Safe Mode or the refresh option may be more likely to help

Glad you have resolved the problem. Firefox support is a support website. The Firefox account is something separate and in your case used for Firefox Sync. I do not know whether there are plans to use the Firefox Account to sign in to the support site, that may occur in the future. We have been having problems with this support site recently and have had to temporarily switch back to different software and a different server address. Simply reinstalling Firefox does not often fix issues. Using the Safe Mode or the refresh option may be more likely to help * [[Troubleshoot Firefox issues using Safe Mode]] *[[Refresh Firefox - reset add-ons and settings]]
Was this helpful to you? 2
Quote
cor-el
  • Top 10 Contributor
  • Moderator
15347 solutions 139140 answers

When multi-process windows in Firefox is enabled then Firefox will use more memory and may be less responsive. You can try to disable multi-process windows in Firefox to see if that has effect.

You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

When multi-process windows in Firefox is enabled then Firefox will use more memory and may be less responsive. You can try to disable multi-process windows in Firefox to see if that has effect. You can disable multi-process windows in Firefox by setting these prefs to false on the <b>about:config</b> page. *browser.tabs.remote.autostart = false *browser.tabs.remote.autostart.2 = false *http://www.ghacks.net/2016/07/22/multi-process-firefox/ You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config
Was this helpful to you? 1
Quote

Helpful Reply

I will try that, thanks!

I will try that, thanks!
Was this helpful to you? 2
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.