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Firefox crashes

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Hi my firefox keep crashing every time i open it I tried every solution possible to fix it it keep crashing even when i run it in safe mode I did delete my profile and create new one didn't help I reset the firefox didn't work I delete the hole firefox including the files and install new one didn't work for you information I use MacBook macOS the crash ID is : bp-379f611a-4165-468d-ac7c-a3f911170429 any idea how to fix it please

Hi my firefox keep crashing every time i open it I tried every solution possible to fix it it keep crashing even when i run it in safe mode I did delete my profile and create new one didn't help I reset the firefox didn't work I delete the hole firefox including the files and install new one didn't work for you information I use MacBook macOS the crash ID is : bp-379f611a-4165-468d-ac7c-a3f911170429 any idea how to fix it please

Chosen solution

FredMcD said

Sorry, I don't know macs. I called for more help. Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

I did run my mac in safe mode when i opened the firefox it works fine then i logged of the safe mode and run the mac as normal and the firefox worked fine without crashing  :) :) thanks for your help mate

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Helpful Reply

Product Firefox Release Channel release Version 53.0 Build ID 20170413192749 OS OS X 10.12 OS Version 10.12.4 16E195 Build Architecture amd64

bp-379f611a-4165-468d-ac7c-a3f911170429 Signature: TSFNTFont::GetFormat const


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Product Firefox Release Channel release Version 53.0 Build ID 20170413192749 OS OS X 10.12 OS Version 10.12.4 16E195 Build Architecture amd64 bp-379f611a-4165-468d-ac7c-a3f911170429 Signature: TSFNTFont::GetFormat const -------------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

FredMcD said

Product Firefox Release Channel release Version 53.0 Build ID 20170413192749 OS OS X 10.12 OS Version 10.12.4 16E195 Build Architecture amd64 bp-379f611a-4165-468d-ac7c-a3f911170429 Signature: TSFNTFont::GetFormat const

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Yes I run it in safe mode few many time it keep crash every time

''FredMcD [[#answer-963795|said]]'' <blockquote> Product Firefox Release Channel release Version 53.0 Build ID 20170413192749 OS OS X 10.12 OS Version 10.12.4 16E195 Build Architecture amd64 bp-379f611a-4165-468d-ac7c-a3f911170429 Signature: TSFNTFont::GetFormat const -------------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> ''''' Yes I run it in safe mode few many time it keep crash every time '''''
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Sorry, I don't know macs. I called for more help.

Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Sorry, I don't know macs. I called for more help. Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

And please post the crash numbers when in Safe Mode.

And please post the crash numbers when in Safe Mode.
cor-el
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  • Moderator
17470 solutions 157899 answers
You can check in Font Book for corrupted and duplicate fonts and other font issues. *https://www.macissues.com/2014/04/18/how-to-troubleshoot-font-problems-in-os-x/ *http://osxdaily.com/2015/01/08/clear-font-caches-databases-mac-os-x/

Chosen Solution

FredMcD said

Sorry, I don't know macs. I called for more help. Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

I did run my mac in safe mode when i opened the firefox it works fine then i logged of the safe mode and run the mac as normal and the firefox worked fine without crashing  :) :) thanks for your help mate

''FredMcD [[#answer-963834|said]]'' <blockquote> Sorry, I don't know macs. I called for more help. Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia </blockquote> I did run my mac in safe mode when i opened the firefox it works fine then i logged of the safe mode and run the mac as normal and the firefox worked fine without crashing :) :) thanks for your help mate

Question owner

thanks for your help guys I fix it

thanks for your help guys I fix it
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

It might have been a corrupt file was removed.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

It might have been a corrupt file was removed. Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.