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I can't update Java & this is leading to crashes with high-data genome.ucsc.edu online program

Posted

I was using genome.ucsc.edu with many high-density data tracks with no problem until recently. I think it depends on Java and Java won't let me update their program for Mozilla. I get an error message about it not working with recent Mozilla updates.

I was using genome.ucsc.edu with many high-density data tracks with no problem until recently. I think it depends on Java and Java won't let me update their program for Mozilla. I get an error message about it not working with recent Mozilla updates.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0

More Information

jscher2000
  • Top 10 Contributor
6577 solutions 53760 answers

Sorry, but the Java plugin does not work in Firefox 53. The only plugin that is recognized by Firefox 53 is Flash.

The Extended Support Release (ESR) of Firefox 52 will still run Java, Silverlight, and other old plugins. ESR was first developed to meet the needs of large organizations that wanted Firefox to change much more slowly, but anyone can use it. The main difference is that it gets security updates only, no feature changes for about a year at a time.

More information on this change and ESR: Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work?

Windows Users: When you get to the ESR installer list, you'll notice at least two different downloads for Windows:

  • Windows installer is the standard version for Windows that runs on both 32-bit and 64-bit Windows Vista through 10 (and 32-bit XP), the best choice for most users
  • Windows 64-bit installer ONLY runs the Flash and Silverlight plugins, so that is not what you're looking for. (If someone reading this only needs Silverlight and is considering switching to 64-bit, there may be some extra file cleanup to do on your system. See: How to switch from 32-bit to 64-bit Firefox)
Sorry, but the Java plugin does not work in Firefox 53. The only plugin that is recognized by Firefox 53 is Flash. The <em>Extended Support Release</em> (ESR) of Firefox 52 will still run Java, Silverlight, and other old plugins. ESR was first developed to meet the needs of large organizations that wanted Firefox to change much more slowly, but anyone can use it. The main difference is that it gets security updates only, no feature changes for about a year at a time. <p>More information on this change and ESR: [[Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work?]]</p> <p><em>Windows Users:</em> When you get to [https://www.mozilla.org/firefox/organizations/all/ the ESR installer list], you'll notice at least two different downloads for Windows:</p> <ul> <li><strong>Windows</strong> installer is the <strong>standard version for Windows</strong> that runs on both 32-bit and 64-bit Windows Vista through 10 (and 32-bit XP), the best choice for most users</li> <li><strong>Windows 64-bit</strong> installer ONLY runs the Flash and Silverlight plugins, so that is not what you're looking for. (If someone reading this only needs Silverlight and is considering switching to 64-bit, there may be some extra file cleanup to do on your system. See: [[How to switch from 32-bit to 64-bit Firefox]])</li> </ul>

Question owner

Please tell me exactly how to get ESR 52 to replace Firefox 53.

Please tell me exactly how to get ESR 52 to replace Firefox 53.
jscher2000
  • Top 10 Contributor
6577 solutions 53760 answers

MuscleCell said

Please tell me exactly how to get ESR 52 to replace Firefox 53.

(1) If desired, make a backup of your Firefox data. See: Back up and restore information in Firefox profiles.

(2) Download the ESR installer (Windows, not Windows 64-bit).

(3) Exit out of Firefox 53.0 completely

(4) Run the ESR installer -- it should detect that it is an upgrade-type installation and work with your existing data automatically

(5) Run Firefox and see whether it is working normally

''MuscleCell [[#answer-962916|said]]'' <blockquote> Please tell me exactly how to get ESR 52 to replace Firefox 53. </blockquote> (1) If desired, make a backup of your Firefox ''data''. See: [[Back up and restore information in Firefox profiles]]. (2) Download the ESR installer (Windows, not Windows 64-bit). (3) Exit out of Firefox 53.0 completely (4) Run the ESR installer -- it should detect that it is an upgrade-type installation and work with your existing data automatically (5) Run Firefox and see whether it is working normally
FredMcD
  • Top 10 Contributor
3154 solutions 42621 answers

Helpful Reply

Firefox Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

Question owner

Thanks! However, still problems. Did I have to turn my computer on and off after downloading ESR52 and before downloading Java?

Downloaded ESR52. It is working. How do I check that I have ESR52 and not 53?

I tried to download Java but got an error message in the beginning. We have detected you are using Firefox which might be unable to use the Java plugin from this browser. Starting with Firefox Version 52 (scheduled for March 2017), Firefox has removed support for the standard way in which browsers support plugins.

Download-attempt anyway and then got a message that Java may not have downloaded properly. When I look for Java at all programs, icon is there but no info when I click on icon.

Thanks! However, still problems. Did I have to turn my computer on and off after downloading ESR52 and before downloading Java? Downloaded ESR52. It is working. How do I check that I have ESR52 and not 53? I tried to download Java but got an error message in the beginning. We have detected you are using Firefox which might be unable to use the Java plugin from this browser. Starting with Firefox Version 52 (scheduled for March 2017), Firefox has removed support for the standard way in which browsers support plugins. Download-attempt anyway and then got a message that Java may not have downloaded properly. When I look for Java at all programs, icon is there but no info when I click on icon.
FredMcD
  • Top 10 Contributor
3154 solutions 42621 answers

MuscleCell said

Did I have to turn my computer on and off after downloading ESR52 and before downloading Java?

Normally, no. But sometimes it is needed.

How do I check that I have ESR52 and not 53?

Type about:support< enter > in the address bar.

I tried to download Java but got an error message in the beginning.

You may have been running v52+. Try again using ESR.

http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions {web link}

''MuscleCell [[#answer-962940|said]]'' <blockquote> Did I have to turn my computer on and off after downloading ESR52 and before downloading Java? </blockquote> Normally, no. But sometimes it is needed. <blockquote> How do I check that I have ESR52 and not 53? </blockquote> Type '''about:support'''< enter > in the address bar. <blockquote> I tried to download Java but got an error message in the beginning. </blockquote> You may have been running v52+. Try again using ESR. http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions {web link}

Question owner

Yes, using the genome.ucsc.edu program is still giving me problems with Firefox that I don't have with Chrome. However, I prefer some features that Firefox gives that are better than Chrome's with this program when it is working properly.

Can you still help me please.

Yes, using the genome.ucsc.edu program is still giving me problems with Firefox that I don't have with Chrome. However, I prefer some features that Firefox gives that are better than Chrome's with this program when it is working properly. Can you still help me please.

Question owner

Thanks again.

It is Version 52.1.0.

I clicked on your EST installer link to do the installation.

What went wrong?

Thanks again. It is Version 52.1.0. I clicked on your EST installer link to do the installation. What went wrong?
FredMcD
  • Top 10 Contributor
3154 solutions 42621 answers

MuscleCell said

using the genome.ucsc.edu program is still giving me problems
Can you still help me please.

I don't know that program.

I clicked on your EST installer link to do the installation.

Download the installer. Then run it.

''MuscleCell [[#answer-962944|said]]'' <blockquote> using the genome.ucsc.edu program is still giving me problems<br> Can you still help me please. </blockquote> I don't know that program. <blockquote> I clicked on your EST installer link to do the installation. </blockquote> Download the installer. Then run it.
jscher2000
  • Top 10 Contributor
6577 solutions 53760 answers

Try bypassing the Java page that detects Java and use the downloads list page:

https://www.java.com/en/download/manual.jsp

Try bypassing the Java page that detects Java and use the downloads list page: https://www.java.com/en/download/manual.jsp
cor-el
  • Top 10 Contributor
  • Moderator
15572 solutions 141014 answers

If it works in Google Chrome then I do not think that Java is involved. Are you certain that this is not about Java? I'm seeing PNG images on the page.


If images are missing then check that you do not block images from some domains. You can tap the Alt key or press F10 to show the Menu Bar Check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions".

Check "Tools -> Page Info -> Media" for blocked images

  • select the first image and use the cursor Down key to scroll through the list
  • if an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain

Check permissions.default.image on the about:config page to make sure it is default (1).


There is Tracking Protection that can block (wanted) content, so check the location/address bar for special icons.

If you use extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then always make sure such extensions do not block (wanted) content. There is security software that can interfere with loading content, so check that as well.

See also:


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

If it works in Google Chrome then I do not think that Java is involved. Are you certain that this is not about Java? I'm seeing PNG images on the page. ---- If images are missing then check that you do not block images from some domains. You can tap the Alt key or press F10 to show the Menu Bar Check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions". Check "Tools -> Page Info -> Media" for blocked images *select the first image and use the cursor Down key to scroll through the list *if an image in the list is grayed and "<i>Block Images from...</i>" has a checkmark then remove this checkmark to unblock images from this domain Check <b>permissions.default.image</b> on the <b>about:config</b> page to make sure it is default (1). <hr> There is Tracking Protection that can block (wanted) content, so check the location/address bar for special icons. *https://support.mozilla.org/en-US/kb/control-center-site-privacy-and-security-firefox If you use extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then always make sure such extensions do not block (wanted) content. There is security software that can interfere with loading content, so check that as well. See also: *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems *http://kb.mozillazine.org/Images_or_animations_do_not_load *http://kb.mozillazine.org/Websites_look_wrong ---- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": *Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. *Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies" Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button# or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems