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I have been referred by Firefox to particular articles in Help but on 6 different instances I got "Page Not Found".

Posted

In addition, I keep getting prompted to update Firefox when I, in fact have the current version. When I clicked on update in the popup anyway I got an error message. Has anyone else experienced any of this? It looks very suspicious.

In addition, I keep getting prompted to update Firefox when I, in fact have the current version. When I clicked on update in the popup anyway I got an error message. Has anyone else experienced any of this? It looks very suspicious.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Moses
  • Moderator
459 solutions 3607 answers

Helpful Reply

If you are talking about in-product Firefox links that lead to a support.mozilla.org page, that has been fixed at the moment. We had to do a temporary roll back from Lithium to the old custom Kitsune platform. More info is at https://support.mozilla.org/en-US/forums/contributors/712410

If you are talking about the pop-ups asking you to update Firefox then that's a fake. Firefox should only be updated from within and has its own background update manager so these pop ups are misleading. Please see the article [[I found a fake Firefox update] for more information.

If you are talking about in-product Firefox links that lead to a support.mozilla.org page, that has been fixed at the moment. We had to do a temporary roll back from Lithium to the old custom Kitsune platform. More info is at https://support.mozilla.org/en-US/forums/contributors/712410 If you are talking about the pop-ups asking you to update Firefox then that's a fake. Firefox should only be updated from within and has its own background update manager so these pop ups are misleading. Please see the article [[I found a fake Firefox update] for more information.
Happy112 561 solutions 5694 answers

In addition to the above :
Good for you be on the alert  ! Scammers have been using this tactic, trying to get users to download and infect their computer. Hard to get rid off, as they will change their URL on a daily basis. You could consider an ad-blocking add-on like :
https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

In addition to the above :<BR> Good for you be on the alert ! Scammers have been using this tactic, trying to get users to download and infect their computer. Hard to get rid off, as they will change their URL on a daily basis. You could consider an ad-blocking add-on like :<BR> https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

Chosen Solution

Note that Firefox 53.0 has been released. *https://www.mozilla.org/en-US/firefox/notes/ *https://www.mozilla.org/en-US/firefox/all/