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Can't check mail...Sending of password did not succeed?

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Hi, I'm receiving this message from Thunderbird "Sending of password for user (email) did not succeed. Mail server pop.broadband.rogers.com responded:". There is no further message to that giving what the response was from the server. I recently changed my password. It worked for a while after that but just gave that message. I cleared the password manager and it's still giving that message. How to fix?

Hi, I'm receiving this message from Thunderbird "Sending of password for user (email) did not succeed. Mail server pop.broadband.rogers.com responded:". There is no further message to that giving what the response was from the server. I recently changed my password. It worked for a while after that but just gave that message. I cleared the password manager and it's still giving that message. How to fix?

All Replies (4)

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Sorry moved the question to the other category.

Since this question is apparently about Thunderbird I moved it from the Firefox support forum to the Thunderbird forum. aw

Modified by AliceWyman

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christ1 said

https://support.mozilla.org/kb/cannot-receive-messages

Thank you for your reply! I checked the list of suggestions and the internet service provider isn't down, the account is configured correctly, and from their list the antivirus software is not affecting it. I can log on to the webmail version but am still getting the "Sending of password for user (email) did not succeed. Mail server pop.broadband.rogers.com responded:" error message when trying to send/receive in Thunderbird. Any suggestions?

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Another person has this exact same problem, so there may be a problem with Roger's POP servers.

See the other person's question: https://support.mozilla.org/en-US/questions/1156322