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Firefox crashes

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Firefox crashes with Mozilla Crash Reporter appearing all the time

Crash ID: bp-81557dc4-41c8-4219-90fe-e680d2170131

Firefox crashes with Mozilla Crash Reporter appearing all the time Crash ID: bp-81557dc4-41c8-4219-90fe-e680d2170131

Chosen solution

hi ronald.coutinho, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Citrix Online App Detector Plugin
  • McAfee MSC FF plugin DLL
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  • Shockwave Flash 24.0 r0
  • Symantec PKI Client - Browser Support
  • WildTangent Games App V2 Presence Detector
  • mydlink services plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
4657 solutions 20721 answers

Chosen Solution

hi ronald.coutinho, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

hi ronald.coutinho, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: [[Old versions of Websense cause startup crashes in Firefox]]

Question owner

Hi Phillip,

Thanks for your help in nailing the issue.

I contacted the IT dept and have updated them to make sure the endpoint websense is fully updated. The issue was with version's greater than 50.0

However was able to download older version 49 with update disabled.

Regards, Ronald Coutinho

Hi Phillip, Thanks for your help in nailing the issue. I contacted the IT dept and have updated them to make sure the endpoint websense is fully updated. The issue was with version's greater than 50.0 However was able to download older version 49 with update disabled. Regards, Ronald Coutinho