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Firefox crashes

Posted

Crash ID: bp-ed805677-3d5f-4d3f-a97f-69dcc2170131

The Server has been rebooted. I have attempted to run Firefox in safe mode (Firefox.exe -safe-mode) and it still fails. I have uninstalled Flash and still fails. Reinstalled to the latest version. I have uninstalled Firefox and reinstalled. Event log shows an error for Plugin Container muzglue.dll.

All efforts have failed. Any thoughts / suggestions would be appreciated.

Crash ID: bp-ed805677-3d5f-4d3f-a97f-69dcc2170131 The Server has been rebooted. I have attempted to run Firefox in safe mode (Firefox.exe -safe-mode) and it still fails. I have uninstalled Flash and still fails. Reinstalled to the latest version. I have uninstalled Firefox and reinstalled. Event log shows an error for Plugin Container muzglue.dll. All efforts have failed. Any thoughts / suggestions would be appreciated.

Chosen solution

hi, this crash is caused by the trusteer rapport program that is running on your system unfortunately - please make sure that it's full yup to date or otherwise see https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes/p

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Additional System Details

Installed Plug-ins

  • Citrix Online App Detector Plugin
  • Shockwave Flash 23.0 r0
  • 5.1.10411.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.2; rv:51.0) Gecko/20100101 Firefox/51.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5287 solutions 23362 answers

Chosen Solution

hi, this crash is caused by the trusteer rapport program that is running on your system unfortunately - please make sure that it's full yup to date or otherwise see https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes/p

hi, this crash is caused by the trusteer rapport program that is running on your system unfortunately - please make sure that it's full yup to date or otherwise see https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes/p

Question owner

Wow, fast response. I stopped Trusteer and Firefox is running.

Many thanks for your help.

Wow, fast response. I stopped Trusteer and Firefox is running. Many thanks for your help.