Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Rendering issues when upgrading to Firefox 51.0 and Flash 24

  • 1 reply
  • 1 has this problem
  • Last reply by FredMcD

more options

Customers who have just upgraded to Firefox 51.0 are reporting rendering errors with our Flash games with Adobe Flash 24.0 We have reproduced the issue with the following environments:

Firefox 51.0, Flash, Windows 10 on a Dell XPS w01a Firefox 51.0, Flash, Windows 7, Lenovo X1 Carbon Thinkpad

In both cases, the PC's have touchscreens. We are not able to reproduce on non-touchscreen PC yet.

Attached are example of rendering issues. Note there is tearing in the text on one screenshot and the icons are not rendered fully in the other.

System Information

Time of this report: 1/30/2017, 14:15:26

      Machine name: 01388-X1CARBON
  Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600)
          Language: English (Regional Setting: English)

System Manufacturer: LENOVO

      System Model: 20A7S03400
              BIOS: Phoenix BIOS SC-T v2.1
         Processor: Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz (4 CPUs), ~2.7GHz
            Memory: 8192MB RAM

Available OS Memory: 7880MB RAM

         Page File: 5854MB used, 9902MB available
       Windows Dir: C:\windows
   DirectX Version: DirectX 11

DX Setup Parameters: Not found

  User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
   DWM DPI Scaling: UnKnown
    DxDiag Version: 6.01.7601.17514 32bit Unicode

Display Devices

         Card name: Intel(R) HD Graphics Family
      Manufacturer: Intel Corporation
         Chip type: Intel(R) HD Graphics Family
          DAC type: Internal
        Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_221817AA&REV_0B
    Display Memory: 1824 MB
  Dedicated Memory: 192 MB
     Shared Memory: 1632 MB
      Current Mode: 1920 x 1080 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
     Monitor Model: unknown
        Monitor Id: LEN40A4
       Native Mode: 2560 x 1440(p) (60.004Hz)
       Output Type: Internal
       Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0014.4414 (English)

    Driver Version:
       DDI Version: 11
      Driver Model: WDDM 1.1
 Driver Attributes: Final Retail
  Driver Date/Size: 5/12/2016 22:06:22, 24921384 bytes
       WHQL Logo'd: n/a
   WHQL Date Stamp: n/a
 Device Identifier: {D7B78E66-4956-11CF-2465-1602B6C2C735}
         Vendor ID: 0x8086
         Device ID: 0x0A16
         SubSys ID: 0x221817AA
       Revision ID: 0x000B
Driver Strong Name: oem81.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:\ven_8086&dev_0a16
    Rank Of Driver: 00E62001
       Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
  Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2)
Attached screenshots

All Replies (1)

more options

I called for more help

See if there are updates for your graphics drivers