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ebates is blocked

Posted

I have done all the troubleshooting i know- i have them as an allowed site, i cleared cache, history and cookies, i tried to add the ebates button in Firefox Safe Mode and it SEEMED to work as it said 'now installed'- it wasn't. whether i click the toolbar or go through ebates site, it refreshes as IF its linking and then goes back to red as failed to link. What else can i try?

I have done all the troubleshooting i know- i have them as an allowed site, i cleared cache, history and cookies, i tried to add the ebates button in Firefox Safe Mode and it SEEMED to work as it said 'now installed'- it wasn't. whether i click the toolbar or go through ebates site, it refreshes as IF its linking and then goes back to red as failed to link. What else can i try?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 24.0 r0
  • 5.1.50901.0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • Firefox 51.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
  • Support URL: https://support.mozilla.org/1/firefox/51.0.1/WINNT/en-GB/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Ebates Cash Back 4.13.0.0 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326})
  • Multi-process staged rollout 1.7 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 1-27-2011
  • driverDate2:
  • driverVersion: 8.15.10.2291
  • driverVersion2:
  • failures: [u'[GFX1-]: CreateShaderResourceView failed for format87', u'CP+[GFX1-]: CreateShaderResourceView failed for format87']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'broken', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'broken', u'message': u"Texture sharing doesn't work", u'type': u'runtime'}], u'name': u'D3D11_HW_ANGLE'}]}
  • indices: [0, 1]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

What is ebates?

What is ebates?

Question owner

a site that gives you cash back from other sites you shop on

a site that gives you cash back from other sites you shop on
cor-el
  • Top 10 Contributor
  • Moderator
17573 solutions 158952 answers

The System Details list next to the question shows the Ebates Cash Back 4.13.0.0 extension.

Are you referring to this extension?

The System Details list next to the question shows the Ebates Cash Back 4.13.0.0 extension. Are you referring to this extension?

Question owner

yes, i install it from there. it says installed, restart Firefox.....and the button doesn't work. i don't understand why a site is blocked if i have TOLD firefox to allow it in Security settings.

yes, i install it from there. it says installed, restart Firefox.....and the button doesn't work. i don't understand why a site is blocked if i have TOLD firefox to allow it in Security settings.
cor-el
  • Top 10 Contributor
  • Moderator
17573 solutions 158952 answers

If the button isn't working then there might be a problem with the extension in the current release.

Are there any error messages from this extension in the Web Console ("3-bar" menu button or Tools -> Web Developer)?

If the button isn't working then there might be a problem with the extension in the current release. Are there any error messages from this extension in the Web Console ("3-bar" menu button or Tools -> Web Developer)? *https://developer.mozilla.org/Tools/Web_Console

Question owner

the last update to Firefox three days ago is what disrupted my ebates connection- can i just go back the last version? all that about Web Console is above my paygrade to understand.

the last update to Firefox three days ago is what disrupted my ebates connection- can i just go back the last version? all that about Web Console is above my paygrade to understand.
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

Don't do this until you are sure;

Install an older version of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under "I still want to downgrade" Click the Directory of other versions and languages link Look for the directory of the version that you want. But remember that old versions may have security issues.

Don't do this until you are sure; '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link} Be sure to read everything here. If you still want to downgrade, look under "I still want to downgrade" Click the '''Directory of other versions and languages''' link Look for the directory of the version that you want. But remember that '''old versions may have security issues.'''
SweetFacz3913 0 solutions 32 answers

I am experiencing a problem connecting the "E" Cash Back icon to Firefox. I have contacted Ebates and was advised that Security should set at "medium." Having said that, there is no scale setting for same in Options. No problem connecting to Ebates via Internet, just getting a good connection to click upon to enable to "cash back" function. HELP?!

I am experiencing a problem connecting the "E" Cash Back icon to Firefox. I have contacted Ebates and was advised that Security should set at "medium." Having said that, there is no scale setting for same in Options. No problem connecting to Ebates via Internet, just getting a good connection to click upon to enable to "cash back" function. HELP?!