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Somethings probihibits clicking on a button

Posted

I try to login to a site but I cannot click the Login button. When I hover over the button my cursor turns in to a 'forbidden' sign. Could not capture this in a screen shot, but see attachment for a similar image.

I cleared the cache, removed the history , disabled all add-ons an extensions. Still the same. On Chrome and IE it works ok....

I try to login to a site but I cannot click the Login button. When I hover over the button my cursor turns in to a 'forbidden' sign. Could not capture this in a screen shot, but see attachment for a similar image. I cleared the cache, removed the history , disabled all add-ons an extensions. Still the same. On Chrome and IE it works ok....

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Citrix Receiver Plugin (Win32)
  • Citrix URL-Redirection Helper Plugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 51.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
  • Support URL: https://support.mozilla.org/1/firefox/51.0.1/WINNT/en-US/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.7 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Certificate Patrol 2.0.14.1-signed.1-signed (CertPatrol@PSYC.EU) (Inactive)
  • Exif Viewer 2.01 (exif_viewer@mozilla.doslash.org) (Inactive)
  • Firebug 2.0.18 (firebug@software.joehewitt.com) (Inactive)
  • FlashGot 1.5.6.14 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34}) (Inactive)
  • Free Download Manager extension 2.1.13 (fdm_ffext@freedownloadmanager.org) (Inactive)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com) (Inactive)
  • KeeFox 1.6.4 (keefox@chris.tomlinson) (Inactive)
  • Mailvelope 1.6.5 (jid1-AQqSMBYb0a8ADg@jetpack) (Inactive)
  • Netcraft Anti-Phishing Toolbar 1.10.3 ({0e10f3d7-07f6-4f12-97b9-9b27e07139a5}) (Inactive)
  • NoScript 2.9.5.3 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632}) (Inactive)
  • uBlock Origin 1.10.6 (uBlock0@raymondhill.net) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 3850
  • adapterDescription2:
  • adapterDeviceID: 0x9505
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 22451787
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.633
  • driverDate: 1-13-2015
  • driverDate2:
  • driverVersion: 8.970.100.9001
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4256); D3D9 blacklisted with DLL atiumd64.dll (7.14.10.911)
  • webgl2Renderer: Google Inc. -- ANGLE (ATI Radeon HD 3850 Direct3D11 vs_4_1 ps_4_1)
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 3850 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17579 solutions 159024 answers

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

Can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.


Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. Can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. ---- Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Helpful Reply

I had already done the "Forget About This Site" bit (without a reboot) to no avail.

In the meanwhile I did a clean install into a new VM Windows machine without any add-on. Same result. Seems to be something in Firefox itself.

I had already done the "Forget About This Site" bit (without a reboot) to no avail. In the meanwhile I did a clean install into a new VM Windows machine without any add-on. Same result. Seems to be something in Firefox itself.
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

What is the address of the logins page? No Personal Information Please !

What is the address of the logins page? No Personal Information Please !
cor-el
  • Top 10 Contributor
  • Moderator
17579 solutions 159024 answers

Anything unusual reported in the Web Console ("3-bar" menu button or Tools -> Web Developer)?

Note that this could be a problem with the VM software if you only have tested it there.

Anything unusual reported in the Web Console ("3-bar" menu button or Tools -> Web Developer)? Note that this could be a problem with the VM software if you only have tested it there.

Question owner

FredMcD said

What is the address of the logins page? No Personal Information Please !

https://itpro.tv/login/

''FredMcD [[#answer-957468|said]]'' <blockquote> What is the address of the logins page? No Personal Information Please ! </blockquote> https://itpro.tv/login/

Question owner

cor-el said

Anything unusual reported in the Web Console ("3-bar" menu button or Tools -> Web Developer)? Note that this could be a problem with the VM software if you only have tested it there.

It's not just in VM. I have no idea what to expect to find in the web console, there's a number of warning in the css pane.

''cor-el [[#answer-957476|said]]'' <blockquote> Anything unusual reported in the Web Console ("3-bar" menu button or Tools -> Web Developer)? Note that this could be a problem with the VM software if you only have tested it there. </blockquote> It's not just in VM. I have no idea what to expect to find in the web console, there's a number of warning in the css pane.
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

Helpful Reply

I think the problem is with the website. I entered a user/password and nothing happens to the login button

I think the problem is with the website. I entered a user/password and nothing happens to the login button
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

Update: No problem with Firefox in Safe Mode.

Update: No problem with Firefox in Safe Mode.
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

I can't find what is blocking that page. Flashblock and ad-block disabled, still doesn't work.

I can't find what is blocking that page. Flashblock and ad-block disabled, still doesn't work.

Question owner

Leaves me with little choice but to switch browsers for this website :-( .

I'll report an issue with ITPRO TV as well.

Thanks for all the help!

Leaves me with little choice but to switch browsers for this website :-( . I'll report an issue with ITPRO TV as well. Thanks for all the help!
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

I had no problem with Win IE. Still no idea what the problem is.

I had no problem with Win IE. Still no idea what the problem is.
cor-el
  • Top 10 Contributor
  • Moderator
17579 solutions 159024 answers

The login button gets enabled for me once I fill a valid email address (e.g. x@gmail.com) and type some characters (xxx) in the password field (once I type the first character in the pwd field then the button is enabled). You will have to make sure not to block any JavaScript.


It is a complicated function that is doing some tests.

<button type="submit" class="btn btn-green btn-block btn-default margin-30-above disabled" ng-class="{ disabled: loginForm.$invalid || processingLogin.now || passwordReset.resetting}" ng-disabled="loginForm.$invalid || processingLogin.now || passwordReset.resetting" aria-disabled="true" disabled="disabled"> <span ng-show="processingLogin.now" aria-hidden="true" class="ng-hide"> <span class="spinner-adj"> <i class="icon-spinner icon-pulse"></i></span> Processing </span> <span ng-show="passwordReset.resetting" aria-hidden="true" class="ng-hide"> <span class="spinner-adj"> <i class="icon-spinner icon-pulse"></i></span> Sending Email </span> <span ng-hide="processingLogin.now || passwordReset.resetting" aria-hidden="false" class=""> Login </span> </button>

https://itpro.tv/wp-content/themes/itprotv-2015-ver-0.14.31/app.full.js?ver=1485445068089

r.processingLogin={now:!1},r.loginConfigObj={loginAction:"ajaxlogin",ajaxurl:m,loginnonce:M,redirecturl:w},r.user={passwordreset:"",passwordresetconfirm:""},r.loginError={error:!1,message:null},r.processLogin=function(){r.processingLogin.now=!0;var t={username:r.user.username,password:r.user.password,activationToken:f.activationToken,productId:f.productId};e.post("API/user/upgrade/amazon/subscribe",t).then(function(e){if(n.debug("response",e),e.data.success===!1)if(r.processingLogin.now=!1,"Existing Account"===e.data.meta.lead){var t="An existing paid account was found. To upgrade this account with Amazon please contact support@itpro.tv.";r.loginError={error:!0,message:t}}else r.processingLogin.now=!1,"Bad username or password caused your login to fail."===e.data.data.reason?r.loginError={error:!0,message:"Wrong Email or Password. Try again."}:r.loginError.message="An unknown error occured";else i.location.href="https://www.amazon.com/swa/checkout/confirm-activation?activationToken="+e.data.activationToken+"&beneficiaryId="+e.data.beneficiaryId+"&beneficiaryDescriptor="+e.data.beneficiaryDescriptor},function(e){r.loginError.message="An unknown error occured",r.processingLogin.now=!1})}
The login button gets enabled for me once I fill a valid email address (e.g. x@gmail.com) and type some characters (xxx) in the password field (once I type the first character in the pwd field then the button is enabled). You will have to make sure not to block any JavaScript. ---- It is a complicated function that is doing some tests. *https://developer.mozilla.org/Tools/Page_Inspector <pre><nowiki><button type="submit" class="btn btn-green btn-block btn-default margin-30-above disabled" ng-class="{ disabled: loginForm.$invalid || processingLogin.now || passwordReset.resetting}" ng-disabled="loginForm.$invalid || processingLogin.now || passwordReset.resetting" aria-disabled="true" disabled="disabled"> <span ng-show="processingLogin.now" aria-hidden="true" class="ng-hide"> <span class="spinner-adj"> <i class="icon-spinner icon-pulse"></i></span> Processing </span> <span ng-show="passwordReset.resetting" aria-hidden="true" class="ng-hide"> <span class="spinner-adj"> <i class="icon-spinner icon-pulse"></i></span> Sending Email </span> <span ng-hide="processingLogin.now || passwordReset.resetting" aria-hidden="false" class=""> Login </span> </button></nowiki></pre> ---- https://itpro<i></i>.tv/wp-content/themes/itprotv-2015-ver-0.14.31/app.full.js?ver=1485445068089 <pre><nowiki>r.processingLogin={now:!1},r.loginConfigObj={loginAction:"ajaxlogin",ajaxurl:m,loginnonce:M,redirecturl:w},r.user={passwordreset:"",passwordresetconfirm:""},r.loginError={error:!1,message:null},r.processLogin=function(){r.processingLogin.now=!0;var t={username:r.user.username,password:r.user.password,activationToken:f.activationToken,productId:f.productId};e.post("API/user/upgrade/amazon/subscribe",t).then(function(e){if(n.debug("response",e),e.data.success===!1)if(r.processingLogin.now=!1,"Existing Account"===e.data.meta.lead){var t="An existing paid account was found. To upgrade this account with Amazon please contact support@itpro.tv.";r.loginError={error:!0,message:t}}else r.processingLogin.now=!1,"Bad username or password caused your login to fail."===e.data.data.reason?r.loginError={error:!0,message:"Wrong Email or Password. Try again."}:r.loginError.message="An unknown error occured";else i.location.href="https://www.amazon.com/swa/checkout/confirm-activation?activationToken="+e.data.activationToken+"&beneficiaryId="+e.data.beneficiaryId+"&beneficiaryDescriptor="+e.data.beneficiaryDescriptor},function(e){r.loginError.message="An unknown error occured",r.processingLogin.now=!1})}</nowiki></pre>

Modified by cor-el

FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

Did some tests of my own and I found;

I am using: Adblock Plus and Adblock Plus Pop-up Addon

When I disable the pop-up addon, the page works properly. Even if Adblock Plus is still active.

I tried using Adblock settings to allow the site, allow the page, and even to disable everywhere. The password button is still blocked.

Did some tests of my own and I found; I am using: Adblock Plus and Adblock Plus Pop-up Addon When I disable the pop-up addon, the page works properly. Even if Adblock Plus is still active. I tried using Adblock settings to allow the site, allow the page, and even to disable everywhere. The password button is still blocked.
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

I posted the problem on the Adblock support forum; https://adblockplus.org/forum/viewtopic.php?f=1&t=51078

I posted the problem on the Adblock support forum; https://adblockplus.org/forum/viewtopic.php?f=1&t=51078