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Firefox crashes

Posted

Impossible to open Firefox. There is a crash report. The last one is the following: Crash ID: bp-0a84052c-e771-4ddf-b020-0f5b32170128

Impossible to open Firefox. There is a crash report. The last one is the following: Crash ID: bp-0a84052c-e771-4ddf-b020-0f5b32170128

Chosen solution

hi steve65, this crash is caused by your kaspersky security software that's hooking into firefox - please make sure that it's fully up to date and if that doesn't help please also get in contact with kaspersky's support about that issue.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393

More Information

philipp
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4453 solutions 19927 answers

Chosen Solution

hi steve65, this crash is caused by your kaspersky security software that's hooking into firefox - please make sure that it's fully up to date and if that doesn't help please also get in contact with kaspersky's support about that issue.

hi steve65, this crash is caused by your kaspersky security software that's hooking into firefox - please make sure that it's fully up to date and if that doesn't help please also get in contact with kaspersky's support about that issue.
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