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Screen is blank

  • 7 replies
  • 4 have this problem
  • Last reply by FredMcD

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Since the last upgrade, the web page is blank and will not respond when I type a URL in. I uninstalled it and reinstalled and it does the same.

All Replies (7)

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What's your computer system and Firefox version?

Is this with all web pages, some, a few?


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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It is all the time, it worked great until the upgrade.

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FredMcD said

What's your computer system and Firefox version?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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I have Windows 10, Firefox unknown. I do not know how to use save mode.

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Follow the instructions I posted.

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Still does not work.

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I called for more help.