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3 days ago, a webpage came up for browsing security or something. So I clicked on ok for the added protection. Now, I can't search anything.

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3 days ago, a webpage came up from Firefox for browsing security or something. So I clicked on ok for the added protection. Now, I can't search anything, no matter who or what it is. I tried different search engines with same results. Each time I try to search something, I get a message unable to connect or unavailable. I can do everything else except search, I get the same result when clicking a link on someone or something. I can't remember the full message I get since I am at work. Couldn't find this site to ask my question at home. I found this doing a search here at work. So what do I do? If resetting Firefox is the answer, will I lose my bookmarks?

3 days ago, a webpage came up from Firefox for browsing security or something. So I clicked on ok for the added protection. Now, I can't search anything, no matter who or what it is. I tried different search engines with same results. Each time I try to search something, I get a message unable to connect or unavailable. I can do everything else except search, I get the same result when clicking a link on someone or something. I can't remember the full message I get since I am at work. Couldn't find this site to ask my question at home. I found this doing a search here at work. So what do I do? If resetting Firefox is the answer, will I lose my bookmarks?

Chosen solution

Well, decided to reset Firefox. Everything is normal and working as should now. Only drawbacks is my bookmarks gone, so start over again. Ah well

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 24.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.50901.0
  • NPWLPG

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/WINNT/en-GB/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Translate This! 3.5.1 (jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Acrobat DC - Create PDF 15.01.01 (web2pdfextension.15@web2pdf.adobedotcom) (Inactive)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0042
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 11-26-2012
  • driverDate2:
  • driverVersion: 8.15.10.2900
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Failed to create D3D11 device for decoder; Using D3D9 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17678 solutions 159899 answers

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware. *Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page. *plugins should only be updated via the plugin itself or by visiting the home page of the plugin. *https://support.mozilla.org/kb/i-found-fake-firefox-update ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Now I am home, here is what I get each time I try to do a search.

"Unable to connect

Firefox can’t establish a connection to the server at www.trovi.com.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."
Now I am home, here is what I get each time I try to do a search. "Unable to connect Firefox can’t establish a connection to the server at www.trovi.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."
FredMcD
  • Top 10 Contributor
4306 solutions 60441 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

Download the scanners (above).

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, Download the scanners (above).

Question owner

Thanks, I can now search everything again as long as I use the safe mode.

Thanks, I can now search everything again as long as I use the safe mode.
cor-el
  • Top 10 Contributor
  • Moderator
17678 solutions 159899 answers
See: *https://malwaretips.com/blogs/?s=trovi
FredMcD
  • Top 10 Contributor
4306 solutions 60441 answers

If the above doesn't help, You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

If the above doesn't help, You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Chosen Solution

Well, decided to reset Firefox. Everything is normal and working as should now. Only drawbacks is my bookmarks gone, so start over again. Ah well

Well, decided to reset Firefox. Everything is normal and working as should now. Only drawbacks is my bookmarks gone, so start over again. Ah well
FredMcD
  • Top 10 Contributor
4306 solutions 60441 answers
Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''

Question owner

Thanks!

Thanks!
FredMcD
  • Top 10 Contributor
4306 solutions 60441 answers

Are you all set then? Good.

These can't get your data back but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

Are you all set then? Good. These can't get your data back but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences

Question owner

Thanks again, tried to copy and paste the bookmarks from old to new, but didn't work. Wasn't a big deal anyway, only had a few, the rest I still had on my yahoo bookmarks.

Thanks again, tried to copy and paste the bookmarks from old to new, but didn't work. Wasn't a big deal anyway, only had a few, the rest I still had on my yahoo bookmarks.
cor-el
  • Top 10 Contributor
  • Moderator
17678 solutions 159899 answers

What do you mean with copy and paste bookmarks?

Note that you can only use the clipboard to copy an individual bookmarks selection and that you can't copy folder with their contents via the clipboard between Firefox instances.

What do you mean with copy and paste bookmarks? Note that you can only use the clipboard to copy an individual bookmarks selection and that you can't copy folder with their contents via the clipboard between Firefox instances.

Question owner

ahh, ok. No matter, I got all the necessary bookmarks that I needed. he rest I don't use much, I can always go to yahoo to get them

ahh, ok. No matter, I got all the necessary bookmarks that I needed. he rest I don't use much, I can always go to yahoo to get them