Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

my firefox shortcut icons have gone blank, but still work, how can I restore the icon - I am using windows 10

  • 1 reply
  • 3 have this problem
  • 64 views
  • Last reply by cor-el

smulldoon
smulldoon
more options

For some reason my firefox desk top shortcut icons went blank, and don't work properly now - they open a page of text. I am using windows 10. Any ideas why this is please?

For some reason my firefox desk top shortcut icons went blank, and don't work properly now - they open a page of text. I am using windows 10. Any ideas why this is please?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues with the Windows icon cache.

Try to rebuild the icon cache (IconCache.db).

  1. Open the Task Manager (Shift+Ctrl+ESC)
  2. In the Process tab, right-click on the Explorer.exe process and select End Process.
  3. Open the file picker via "File > New Task (Run)" and click the Browse button.
  4. Type or Paste %USERPROFILE%\AppData\Local or %LocalAppData% in the File name field (AppData is a hidden folder).
  5. Select the IconCache.db file and use "Delete" in the right-click context menu to delete the file.
  6. After the IconCache.db file has been deleted, start a new explorer.exe process via "File > New Task" to get the desktop and Taskbar back.

Note that IconCache.db is a hidden file, so make sure you can see hidden files.