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can't upload attachments or images to email; firefox: "not responding"

Posted

When I try to include an attachment or insert an image into my Comcast email, the "spinning-circle-of-eternity" continuously spins and freezes all open tabs. I cannot access them. An uppermost bar opens up indicating that firefox is not responding. All I can do is minimize the page and/or restart the pc from what used to be the "start" button. This is fairly recent, and I wonder if it's from the most recent upgrade, or a known issue.

When I try to include an attachment or insert an image into my Comcast email, the "spinning-circle-of-eternity" continuously spins and freezes all open tabs. I cannot access them. An uppermost bar opens up indicating that firefox is not responding. All I can do is minimize the page and/or restart the pc from what used to be the "start" button. This is fairly recent, and I wonder if it's from the most recent upgrade, or a known issue.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Version 5.41.3.0
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 24.0 r0

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/WINNT/en-US/

Extensions

  • All Aboard 1.5.6 (@all-aboard-v1-5)
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Flash and Video Download 2.03 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Skype 8.5.0.9167 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Video DownloadHelper 6.2.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Webroot Filtering Extension 1.2.0.69 (webrootsecure@webroot.com)
  • Webroot Password Manager 3.2.40 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 530
  • adapterDescription2:
  • adapterDeviceID: 0x1912
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06f71028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 2-18-2016
  • driverDate2:
  • driverVersion: 20.19.15.4390
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (20.19.15.4390); Using D3D9 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4261 solutions 59661 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart.