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can't upload attachments or images to email; firefox: "not responding"

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  • 3 have this problem
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  • Last reply by FredMcD

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When I try to include an attachment or insert an image into my Comcast email, the "spinning-circle-of-eternity" continuously spins and freezes all open tabs. I cannot access them. An uppermost bar opens up indicating that firefox is not responding. All I can do is minimize the page and/or restart the pc from what used to be the "start" button. This is fairly recent, and I wonder if it's from the most recent upgrade, or a known issue.

When I try to include an attachment or insert an image into my Comcast email, the "spinning-circle-of-eternity" continuously spins and freezes all open tabs. I cannot access them. An uppermost bar opens up indicating that firefox is not responding. All I can do is minimize the page and/or restart the pc from what used to be the "start" button. This is fairly recent, and I wonder if it's from the most recent upgrade, or a known issue.

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.