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Crashing keeps happening but there is nowhere I can send report.

  • 8 replies
  • 2 have this problem
  • 18 views
  • Last reply by cor-el

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I haven't been able to play any video for over a month now as it keeps crashing and there is nowhere I can send reports as there is a phrase that stated' No report is available' ??? i am now using Window or Google Chrome to view videos.

All Replies (8)

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What websites are giving you these problems? Is it all websites?

There are several types of players. Adobe Flash, HTML5 . . . . .

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It's the Adobe Flash plugin and it affects all websites.Reloading doesn't help. The screen shows 'No report available' and I have no way to alert Firefox. Have no problem when using Window or Chrome to view video.

Thanks for your reply.

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Thank you so much for your assistance. Will look into it and in the meantime, will use Window or Chrome to view videos. Funny thing is I was able to do so before.

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Sometimes when a clip is not working properly, I just download it and watch it later.

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I don't think it's a problem with Adobe as I can still watch videos on Youtube but not some of the other sites. Worst thing is, when that happened, reloading didn't help and I couldn't even report it to Mozilla. Anyway, rather than downloading it as you suggested, I just switch to Chrome and be done with. Thanks for all your help.

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jkytam said

I don't think it's a problem with Adobe as I can still watch videos on Youtube

Youtube currently uses the HTML5 player.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

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Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false