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Crashing keeps happening but there is nowhere I can send report.

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I haven't been able to play any video for over a month now as it keeps crashing and there is nowhere I can send reports as there is a phrase that stated' No report is available' ??? i am now using Window or Google Chrome to view videos.

I haven't been able to play any video for over a month now as it keeps crashing and there is nowhere I can send reports as there is a phrase that stated' No report is available' ??? i am now using Window or Google Chrome to view videos.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 24.0 r0
  • 5.1.50901.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

What websites are giving you these problems? Is it all websites?

There are several types of players. Adobe Flash, HTML5 . . . . .

What websites are giving you these problems? Is it all websites? There are several types of players. Adobe Flash, HTML5 . . . . .

Question owner

It's the Adobe Flash plugin and it affects all websites.Reloading doesn't help. The screen shows 'No report available' and I have no way to alert Firefox. Have no problem when using Window or Chrome to view video.

Thanks for your reply.

It's the Adobe Flash plugin and it affects all websites.Reloading doesn't help. The screen shows 'No report available' and I have no way to alert Firefox. Have no problem when using Window or Chrome to view video. Thanks for your reply.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers
Window and Chrome and Firefox use different players. See if Adobe can help; Adobe Support '''https://forums.adobe.com/community/flashplayer''' ------------- '''http://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-8.html''' '''http://helpx.adobe.com/flash-player.html''' '''http://helpx.adobe.com/flash-player/kb/common-problems-flash-player.html''' '''http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html''' '''http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html''' '''http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html'''

Question owner

Thank you so much for your assistance. Will look into it and in the meantime, will use Window or Chrome to view videos. Funny thing is I was able to do so before.

Thank you so much for your assistance. Will look into it and in the meantime, will use Window or Chrome to view videos. Funny thing is I was able to do so before.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Sometimes when a clip is not working properly, I just download it and watch it later.

Sometimes when a clip is not working properly, I just download it and watch it later.

Question owner

I don't think it's a problem with Adobe as I can still watch videos on Youtube but not some of the other sites. Worst thing is, when that happened, reloading didn't help and I couldn't even report it to Mozilla. Anyway, rather than downloading it as you suggested, I just switch to Chrome and be done with. Thanks for all your help.

I don't think it's a problem with Adobe as I can still watch videos on Youtube but not some of the other sites. Worst thing is, when that happened, reloading didn't help and I couldn't even report it to Mozilla. Anyway, rather than downloading it as you suggested, I just switch to Chrome and be done with. Thanks for all your help.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

jkytam said

I don't think it's a problem with Adobe as I can still watch videos on Youtube

Youtube currently uses the HTML5 player.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

''jkytam [[#answer-955467|said]]'' <blockquote> I don't think it's a problem with Adobe as I can still watch videos on Youtube </blockquote> Youtube currently uses the HTML5 player. https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157859 answers

Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false
Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page. *browser.tabs.remote.autostart = false *browser.tabs.remote.autostart.2 = false *http://www.ghacks.net/2016/07/22/multi-process-firefox/