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Firefox crashes

Posted

Crash ID: bp-4e520b31-8a13-49bd-9a31-edff42170120


Several clients have had this issue when starting Firefox.The only that thing has changed is that Beyond Trust was installed several months ago on our computers.

Crash ID: bp-4e520b31-8a13-49bd-9a31-edff42170120 Several clients have had this issue when starting Firefox.The only that thing has changed is that Beyond Trust was installed several months ago on our computers.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

More Information

Andrew
  • Moderator
321 solutions 4041 answers

It appears you're on the Firefox ESR version. This is a bug caused by Firefox using a little too much memory. This article: Firefox uses too much memory or CPU resources - How to fix can help to prevent this from occurring. Otherwise, the option I would suggest it to be download the latest version of Firefox.

It appears you're on the Firefox ESR version. This is a bug caused by Firefox using a little too much memory. This article: [[Firefox uses too much memory (RAM) - How to fix]] can help to prevent this from occurring. Otherwise, the option I would suggest it to be download the latest version of Firefox.