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Firesfox crashing on start up

Posted

Hi,

  Some days before firefox was working correctly. But suddenly it starts crashing on start up. I just upgraded it and still having the same problem. Can't open anything, add on page, settings page etc.
Hi, Some days before firefox was working correctly. But suddenly it starts crashing on start up. I just upgraded it and still having the same problem. Can't open anything, add on page, settings page etc.

Chosen solution

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.124 Safari/537.36

More Information

philipp
  • Top 25 Contributor
  • Moderator
5349 solutions 23624 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Question owner

There is no folder called submitted in crash reports folder. Please see the attach image of crash report folder.

There is no folder called submitted in crash reports folder. Please see the attach image of crash report folder.
FredMcD
  • Top 10 Contributor
4398 solutions 61704 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.'''
FredMcD
  • Top 10 Contributor
4398 solutions 61704 answers

Opps forgot to add;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

Check for the crash reports.

Opps forgot to add; Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, Check for the crash reports.

Question owner

I have attached the image of about:crashes after running the firefox in safe mode. However clicking the link opens nothing.

I have attached the image of about:crashes after running the firefox in safe mode. However clicking the link opens nothing.

Modified by Birdaogwra

FredMcD
  • Top 10 Contributor
4398 solutions 61704 answers

Product Firefox Release Channel release Version 45.0.1 Build ID 20160315153207 OS Windows 7 OS Version 6.1.7600

bp-f92ac2e1-a983-4464-8b19-2cec32170120 Signature: JS::Heap<T>::~Heap<T>

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1261015 RESOLVED WORKSFORME GC-related crashes due to Roboform Addon


Check the above link.

Are you using Roboform? Disable it.

Product Firefox Release Channel release Version 45.0.1 Build ID 20160315153207 OS Windows 7 OS Version 6.1.7600 bp-f92ac2e1-a983-4464-8b19-2cec32170120 Signature: JS::Heap<T>::~Heap<T> atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1261015 RESOLVED WORKSFORME GC-related crashes due to Roboform Addon --------------- Check the above link. Are you using Roboform? Disable it.

Question owner

What is roboform?

What is roboform?
FredMcD
  • Top 10 Contributor
4398 solutions 61704 answers

Roboform is an add-on

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

Select Extensions, locate the add-on. From here you can disable or remove it.

Roboform is an add-on Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac=<Command>)''<Shift> A)''' Select '''Extensions,''' locate the add-on. From here you can disable or remove it.

Question owner

I don't have any extension installed.

I don't have any extension installed.
FredMcD
  • Top 10 Contributor
4398 solutions 61704 answers

Chosen Solution

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance.''' Then select '''Default.''' Now restart Firefox.

Question owner

After turning off the Use Hardware Acceleration option firefox is not crashing anymore. I wonder why suddenly it starts to crash because of this option after using so many years with that option on.

After turning off the Use Hardware Acceleration option firefox is not crashing anymore. I wonder why suddenly it starts to crash because of this option after using so many years with that option on.
FredMcD
  • Top 10 Contributor
4398 solutions 61704 answers

Hardware Acceleration has been giving users problems from day 1.

Hardware Acceleration has been giving users problems from day 1.