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Firefox downloads via a shortcut on our intranet page an excel file in stead of opening it straight away.

Posted

If I click the shortcut, I can choose to open it directly or to download it. I choose open in with excel (2013) but before doing that, the file download first and then opens in excel. If I refresh firefox, the problem is solved but after one session, the problem occurs again. Other times, it last for a week or serveral weeks and then occurs again. Some pc's have this problem, others don't. All have the latest updates of firefox / windows... There's no logic explanation, it occors with windows 7 - 10 thanks in advance...

If I click the shortcut, I can choose to open it directly or to download it. I choose open in with excel (2013) but before doing that, the file download first and then opens in excel. If I refresh firefox, the problem is solved but after one session, the problem occurs again. Other times, it last for a week or serveral weeks and then occurs again. Some pc's have this problem, others don't. All have the latest updates of firefox / windows... There's no logic explanation, it occors with windows 7 - 10 thanks in advance...

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Citrix Receiver Plugin (Win32)
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • Office Plugin for Netscape Navigator
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 24.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Helpful Reply

I am not sure what your problem is.

Whether you are saving the file or just viewing it, it still needs to be downloaded. If it is being viewed, it is placed in a temp folder and removed later.

I am not sure what your problem is. Whether you are saving the file or just viewing it, it still needs to be downloaded. If it is being viewed, it is placed in a '''temp''' folder and removed later.

Question owner

The intranet pages are on our on-site server. We placed an hour registration system for every individual employee on this site. If I click my registration sheet, I can choose to open with excel or download it first. Normally if it opens directly in excel, so no explicite download, I can modify the file and save it over the original file on the original location. If you choose download, the file goes in a standard map for example 'downloads' on your local computer and if you safe it, it will be saved there.

We had never had this issue until a few months ago. And like I already said, windows 7 32 / 64bit pc's, windows 10 pc's, latested firefox edition, there is no logic in it.

The intranet pages are on our on-site server. We placed an hour registration system for every individual employee on this site. If I click my registration sheet, I can choose to open with excel or download it first. Normally if it opens directly in excel, so no explicite download, I can modify the file and save it over the original file on the original location. If you choose download, the file goes in a standard map for example 'downloads' on your local computer and if you safe it, it will be saved there. We had never had this issue until a few months ago. And like I already said, windows 7 32 / 64bit pc's, windows 10 pc's, latested firefox edition, there is no logic in it.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

What changed a few months ago? Protection programs? FF version?

What changed a few months ago? Protection programs? FF version?

Question owner

Protection is the same as before - Norton. FF updates when there is a newer version. (now 50.1.0) Office 2013 on all our pc's. So no manor changes.

Protection is the same as before - Norton. FF updates when there is a newer version. (now 50.1.0) Office 2013 on all our pc's. So no manor changes.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

A thought; did you set that type of file to open in Firefox?

Deleting mimeTypes.rdf will reset all download actions to the default settings.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.

A thought; did you set that type of file to open in Firefox? Deleting '''mimeTypes.rdf''' will reset all download actions to the default settings. Type '''about:support''' in the address bar and press enter. Under the page logo on the left side, you will see '''Application Basics.''' Under this find '''Profile Folder.''' To its right press the button '''Show Folder.''' This will open your file browser to the current Firefox profile. Now '''Close Firefox.''' Locate the above file. Then rename or delete it. Restart Firefox.

Question owner

Thanks for a possible solution FredMcD. Unfortunately, the problem isn't solved. My only solution that sometimes works is to choose to refresh firefox. The first FF-session works like a charm, but after a restart, the problem occurs again.

Thanks for a possible solution FredMcD. Unfortunately, the problem isn't solved. My only solution that sometimes works is to choose to refresh firefox. The first FF-session works like a charm, but after a restart, the problem occurs again.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

I called for more help.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

I called for more help. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Just tried it and yes, it still is...

Just tried it and yes, it still is...
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers
Use these links to create a new profile. Use this new profile '''as is.''' Is the problem still there? '''http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder''' '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' '''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible'''

Question owner

I created a new profile and started firefox up. Again, the same result, it automatically download the excel file, although I choose for open directly in excel. After a refresh in the new profile, it works. But after a restart of firefox the problem is back.

I created a new profile and started firefox up. Again, the same result, it automatically download the excel file, although I choose for open directly in excel. After a refresh in the new profile, it works. But after a restart of firefox the problem is back.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

I called for more help

I called for more help