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New install keeps crashing

Posted

I use Win XP SP3 with firefox v 43 but no matter what version it is it keeps crashing. The whole windows is a new installation like firefox itself. I noticed that crashes started after I installed adobe flash player. It used to give me troubles in the old installations as well. The question is: Is the new firefox really compatible with WinXP? How about the flash player? How to troubleshoot pls?

I use Win XP SP3 with firefox v 43 but no matter what version it is it keeps crashing. The whole windows is a new installation like firefox itself. I noticed that crashes started after I installed adobe flash player. It used to give me troubles in the old installations as well. The question is: Is the new firefox really compatible with WinXP? How about the flash player? How to troubleshoot pls?

Additional System Details

Installed Plug-ins

  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 24.0 r0
  • VLC media player Web Plugin
  • Npdsplay dll

Application

  • Firefox 43.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-US/

Extensions

  • Download YouTube Videos as MP4 1.8.8 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 945 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x27a2
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 2-15-2008
  • driverDate2:
  • driverVersion: 6.14.10.4926
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159001 answers

Helpful Reply

See:


If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

See: *http://www.adobe.com/products/flashplayer/tech-specs.html ---- If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support). *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Question owner

These are the crash IDs I got

bp-bdb568e7-7a60-4a46-9b19-bd1ec2170111 3 minutes ago bp-d2eb7db5-aac3-4e38-a6f4-9b8682170111 5 hours ago bp-eb6c073d-e59c-4baa-bff0-472832170110 22 hours ago bp-b6db4934-ad23-4c65-9db6-a36522170110 1 day ago bp-f92e02ee-7fe5-4468-92d8-673292170110 1 day ago

I read that adobe flash is compatible with WinXP 32 so this is not the issue.

These are the crash IDs I got bp-bdb568e7-7a60-4a46-9b19-bd1ec2170111 3 minutes ago bp-d2eb7db5-aac3-4e38-a6f4-9b8682170111 5 hours ago bp-eb6c073d-e59c-4baa-bff0-472832170110 22 hours ago bp-b6db4934-ad23-4c65-9db6-a36522170110 1 day ago bp-f92e02ee-7fe5-4468-92d8-673292170110 1 day ago I read that adobe flash is compatible with WinXP 32 so this is not the issue.
FredMcD
  • Top 10 Contributor
4269 solutions 59882 answers

Why are you using an old version of Firefox? Have you tried the ESR version?

bp-bdb568e7-7a60-4a46-9b19-bd1ec2170111 Signature: js::TraceChildren

No programs were flagged

This is for Sumo's Related Bugs 1298568 VERIFIED FIXED Crash [@ js::VarScope::Data::trace] or [@ js::TraceChildren] ++++++++++++++++++++++++++++++++++++++++++ bp-d2eb7db5-aac3-4e38-a6f4-9b8682170111 Signature: nsCSSRuleProcessor::RefreshRuleCascade

No programs were flagged

This is for Sumo's Related Bugs 1269643 NEW --- Crash in nsCSSRuleProcessor::RefreshRuleCascade (really in RuleHash::AppendRule) with null selector, after taking IsPseudoElement() path

627706 NEW --- Crash [@ nsCSSRuleProcessor::RefreshRuleCascade(nsPresContext*) ] +++++++++++++++++++++++++++++++++++++++++++++++ bp-eb6c073d-e59c-4baa-bff0-472832170110 Signature: js::GCMarker::eagerlyMarkChildren

No programs were flagged

This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope +++++++++++++++++++++++++++++++++++++++++++++++ bp-b6db4934-ad23-4c65-9db6-a36522170110 Signature: RuleHash_ClearEntry

This is for Sumo's Related Bugs 730035 RESOLVED DUPLICATE crashes 719116 NEW Firefox Crash [@ RuleHash_ClearEntry every time

No programs were flagged

This is for Sumo's Related Bugs 719116 NEW --- Firefox Crash [@ RuleHash_ClearEntry ]

Why are you using an old version of Firefox? Have you tried the ESR version? bp-bdb568e7-7a60-4a46-9b19-bd1ec2170111 Signature: js::TraceChildren No programs were flagged This is for Sumo's Related Bugs 1298568 VERIFIED FIXED Crash [@ js::VarScope::Data::trace] or [@ js::TraceChildren] ++++++++++++++++++++++++++++++++++++++++++ bp-d2eb7db5-aac3-4e38-a6f4-9b8682170111 Signature: nsCSSRuleProcessor::RefreshRuleCascade No programs were flagged This is for Sumo's Related Bugs 1269643 NEW --- Crash in nsCSSRuleProcessor::RefreshRuleCascade (really in RuleHash::AppendRule) with null selector, after taking IsPseudoElement() path 627706 NEW --- Crash [@ nsCSSRuleProcessor::RefreshRuleCascade(nsPresContext*) ] +++++++++++++++++++++++++++++++++++++++++++++++ bp-eb6c073d-e59c-4baa-bff0-472832170110 Signature: js::GCMarker::eagerlyMarkChildren No programs were flagged This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope +++++++++++++++++++++++++++++++++++++++++++++++ bp-b6db4934-ad23-4c65-9db6-a36522170110 Signature: RuleHash_ClearEntry This is for Sumo's Related Bugs 730035 RESOLVED DUPLICATE crashes 719116 NEW Firefox Crash [@ RuleHash_ClearEntry every time No programs were flagged This is for Sumo's Related Bugs 719116 NEW --- Firefox Crash [@ RuleHash_ClearEntry ]

Question owner

I am using an old version because I tried before the most recent version but still got crashes. Where is the ESR version? Not sure what you mean by those explanations and how to fix them.

I am using an old version because I tried before the most recent version but still got crashes. Where is the ESR version? Not sure what you mean by those explanations and how to fix them.
FredMcD
  • Top 10 Contributor
4269 solutions 59882 answers

I don't know those errors and called for more help.


You can install the Firefox ESR 52 version which will get security updates into early 2018, to get "more time" using Firefox.

https://www.mozilla.org/en-US/firefox/organizations/ Extended Support Release

I don't know those errors and called for more help. ----------------- You can install the Firefox ESR 52 version which will get security updates into early 2018, to get "more time" using Firefox. https://www.mozilla.org/en-US/firefox/organizations/ Extended Support Release

Question owner

The ESR version was 35 max for win xp. it crashed again as soon as I installed it. now we go back to square 1.

The ESR version was 35 max for win xp. it crashed again as soon as I installed it. now we go back to square 1.
FredMcD
  • Top 10 Contributor
4269 solutions 59882 answers

Please post any new crash reports.

Please post any new crash reports.

Question owner

bp-dcccad52-39a5-4266-ba34-4ccb32170112

this is the crash from today

fortunately firefox updated itself to version 45.6 ESR lets see if this has any effect.

bp-dcccad52-39a5-4266-ba34-4ccb32170112 this is the crash from today fortunately firefox updated itself to version 45.6 ESR lets see if this has any effect.

Question owner

This is another crash happened just now

bp-8922e5ff-ecdc-4ec5-bbda-6d7382170114

This is another crash happened just now bp-8922e5ff-ecdc-4ec5-bbda-6d7382170114
TyDraniu
  • Top 25 Contributor
338 solutions 1902 answers

Is these errors happening in the Safe mode?

Firefox Safe Mode

Is these errors happening in the Safe mode? [[Troubleshoot Firefox issues using Safe Mode#w_how-to-start-firefox-in-safe-mode|Firefox Safe Mode]]

Question owner

Ok I will run it in safe mode for a few days and see.

Ok I will run it in safe mode for a few days and see.

Question owner

No didnt work. Just crashed again in safe mode

bp-21356f80-82c0-408c-8a81-dcaa42170117

No didnt work. Just crashed again in safe mode bp-21356f80-82c0-408c-8a81-dcaa42170117
John99 971 solutions 13138 answers

Helpful Reply

I do still have XP working with Firefox (or at least it did a few weeks ago last time I tried it).

XP is outdated and not secure so it is probably a sensible precaution to scan with all the anti malware tools listed in

You should also test in Wiindows XP safe mode see if that helps.

Do you notice any pattern with the crashes ? for instance does any particular site or action such as watching Videos seem to be involved with the crashes?

I do still have XP working with Firefox (or at least it did a few weeks ago last time I tried it). XP is outdated and not secure so it is probably a sensible precaution to scan with all the anti malware tools listed in * [[Troubleshoot Firefox issues caused by malware]] <br/>Does that discover any issues ? You should also test in Wiindows XP safe mode see if that helps. * wikiHow to Get Safe Mode in Windows XP http://www.wikihow.com/Get-Safe-Mode-in-Windows-XP Do you notice any pattern with the crashes ? for instance does any particular site or action such as watching Videos seem to be involved with the crashes?

Question owner

The XP I am using is a fresh install. I wiped out the old partition and installed it new. I havent downloaded anything from net and I use Avira antivirus and a firewall so I am sure it is not the malware.

Even if it doesnt crash in Win safe mode, I cant keep using the safe mode all the time.

Most probably the crashes started after I installed the shockwave flash player. What can you tell from crash reports?

The XP I am using is a fresh install. I wiped out the old partition and installed it new. I havent downloaded anything from net and I use Avira antivirus and a firewall so I am sure it is not the malware. Even if it doesnt crash in Win safe mode, I cant keep using the safe mode all the time. Most probably the crashes started after I installed the shockwave flash player. What can you tell from crash reports?
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40306 answers

"Even if it doesnt crash in Win safe mode, I cant keep using the safe mode all the time. "

Are you reading the support articles that are hyperlinked for you?

TyDraniu linked you to this support article: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode

Firefox SafeMode is completely different than Window Safe Mode.


And as far as being a fresh install and saying that you have no malware, why does your latest crash report show PATROLPRO.DLL on the Modules tab? red-flagged Google search for PATROLPRO.DLL

First item in that search (for me) is How to remove Malware Patrol Pro or MalwarePatrol Pro

'''''"Even if it doesnt crash in Win safe mode, I cant keep using the safe mode all the time. "''''' Are you reading the support articles that are hyperlinked for you? '''''TyDraniu''''' linked you to this support article: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode Firefox SafeMode is completely different than Window Safe Mode. ------------------- And as far as being a fresh install and saying that you have '''no malware''', why does your latest crash report show '''PATROLPRO.DLL ''' on the Modules tab? ''red-flagged [https://www.google.com/search?q=PATROLPRO.DLL+&sourceid=mozilla-search&start=0&start=0&ie=utf-8&oe=utf-8num=100 Google search for PATROLPRO.DLL] First item in that search ''(for me)'' is [https://www.bleepingcomputer.com/virus-removal/malware-patrol-pro How to remove Malware Patrol Pro or MalwarePatrol Pro]

Question owner

I was talking about Windows safe mode not being able to use it all the time....I put Firefox already in safe mode and it crashed as I posted 3 posts before yours. I also provided the crash report.

As for PATROLPRO.DLL, it is part of the program Winpatrol which is a great utility program to provide security and surveillance to windows. If the crash report is red flagging it so it may not be compatible with firefox (or its newer versions). I have been using winpatrol WITH firefox for many years. Crashes started several months ago after recent updates in firefox. So the newer versions of firefox may not be compatible with PATROLPRO.DLL. I am going to disable winpatrol and see what happens but this is certainly not a malware. None of the antivirus anti malware programs I use say so.

I was talking about Windows safe mode not being able to use it all the time....I put Firefox already in safe mode and it crashed as I posted 3 posts before yours. I also provided the crash report. As for PATROLPRO.DLL, it is part of the program Winpatrol which is a great utility program to provide security and surveillance to windows. If the crash report is red flagging it so it may not be compatible with firefox (or its newer versions). I have been using winpatrol WITH firefox for many years. Crashes started several months ago after recent updates in firefox. So the newer versions of firefox may not be compatible with PATROLPRO.DLL. I am going to disable winpatrol and see what happens but this is certainly not a malware. None of the antivirus anti malware programs I use say so.
John99 971 solutions 13138 answers

Hi again Genteleman_10 Sorry If I am not being very helpful. Perhaps these comments help you understand how we are trying to help. Firefox Safe Mode I did note your crash whilst using Firefox's safe mode. That is a troubleshooting method rather than a solution and does often help in narrowing down the possibilities. In your case you still crash, and the Crash Signature is not one I personally understand and see solutions for. Red Flags Some of the modules you have are highlighted in red. Although that merely indicates there is a problem with identifying them (absence of debug symbols) it does alert us to the fact that it is something unusual and potentially malware related or maybe not correctly & fully supported software. In some cases such files may be bogus and using the name of a genuine file, possibly being in the incorrect location for the genuine file. Malware Scans It is worth scanning with ALL the tools suggested, yes you could get false positives, but sometimes only one of the tools will pick up a problem, and it will be a genuine issue. Unless you do all the scans you do not get the results needed. Crash Reports Sorry we (or me personally) do not always fully understand the crash reports. The software engineers will, but they only investigate the most common and important Crash Signatures. Unfortunately that means I am trying instead to use a process of elimination rather than offering a targeted solution. Windows Safe Mode That is also a very important troubleshooting method. If it helps the problem is likely not with Firefox itself, but at least it points to the problem being Windows software, and allows us to make educated guesses as to what may or may not be the problem.

Hi again Genteleman_10 Sorry If I am not being very helpful. Perhaps these comments help you understand how we are trying to help. <u>Firefox Safe Mode </u> I did note your crash whilst using Firefox's safe mode. That is a troubleshooting method rather than a solution and does often help in narrowing down the possibilities. In your case you still crash, and the Crash Signature is not one I personally understand and see solutions for. <u>Red Flags </u> Some of the modules you have are highlighted in red. Although that merely indicates there is a problem with identifying them (absence of debug symbols) it does alert us to the fact that it is something unusual and potentially malware related or maybe not correctly & fully supported software. In some cases such files may be bogus and using the name of a genuine file, possibly being in the incorrect location for the genuine file. <u>Malware Scans</u> It is worth scanning with ALL the tools suggested, yes you could get false positives, but sometimes only one of the tools will pick up a problem, and it will be a genuine issue. Unless you do all the scans you do not get the results needed. <u>Crash Reports</u> Sorry we (or me personally) do not always fully understand the crash reports. The software engineers will, but they only investigate the most common and important Crash Signatures. Unfortunately that means I am trying instead to use a process of elimination rather than offering a targeted solution. <u>'''Windows''' Safe Mode</u> That is also a very important troubleshooting method. If it helps the problem is likely not with Firefox itself, but at least it points to the problem being Windows software, and allows us to make educated guesses as to what may or may not be the problem.

Question owner

Thanks John99 for this explanation. I understand things are complicated and crash reports dont always provide an easy solution. At least you are trying to help. I have done a full malware scan but none was found. I will try to exit some suspected software and see what happens. If I come to new info I will let you know. Thanks again.

Thanks John99 for this explanation. I understand things are complicated and crash reports dont always provide an easy solution. At least you are trying to help. I have done a full malware scan but none was found. I will try to exit some suspected software and see what happens. If I come to new info I will let you know. Thanks again.

Question owner

Goodbye firefox!! Finally I came to conclusion that firefox doesnt fit my computer. It is still crashing everyday so I uninstalled it. I am now using Vivaldi browser. I still believe the problem has to do with XP compatibility. It is the only program that crashes so I have to say goodbye after many years of use, until the engineers come up with something to solve this problem.

Goodbye firefox!! Finally I came to conclusion that firefox doesnt fit my computer. It is still crashing everyday so I uninstalled it. I am now using Vivaldi browser. I still believe the problem has to do with XP compatibility. It is the only program that crashes so I have to say goodbye after many years of use, until the engineers come up with something to solve this problem.