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always crashed those using the latest version

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Every now and then, about 15 min, my FF has been crashed again on Window 7 Ultimate albeit FF is the latest version. Also, I have run the malware scan and everything seems okay. Please help me to sort this out.

Every now and then, about 15 min, my FF has been crashed again on Window 7 Ultimate albeit FF is the latest version. Also, I have run the malware scan and everything seems okay. Please help me to sort this out.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 24.0 r0
  • VLC media player Web Plugin
  • Yahoo Application State Plugin version 1.0.0.7
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

Question owner

I have recently uninstalled & deleted all old data of FF on my laptop to see whether it could help solve the issue but it does not. As well, all old Crash reports were gone. Any help would be greatly appreciated. Ruby Report ID Date Submitted bp-af42dc24-ed7f-424b-ba4e-211372170109 1/9/2017 10:18 AM bp-0f6036b0-8ab2-4d19-95d0-743fa2170109 1/9/2017 10:18 AM bp-c2d0427a-2710-4b20-971d-0f1912170109 1/9/2017 10:16 AM bp-c84b11ec-e36f-4072-9242-094852170108 1/8/2017 9:58 PM

I have recently uninstalled & deleted all old data of FF on my laptop to see whether it could help solve the issue but it does not. As well, all old Crash reports were gone. Any help would be greatly appreciated. Ruby Report ID Date Submitted bp-af42dc24-ed7f-424b-ba4e-211372170109 1/9/2017 10:18 AM bp-0f6036b0-8ab2-4d19-95d0-743fa2170109 1/9/2017 10:18 AM bp-c2d0427a-2710-4b20-971d-0f1912170109 1/9/2017 10:16 AM bp-c84b11ec-e36f-4072-9242-094852170108 1/8/2017 9:58 PM

Modified by RubyDo

FredMcD
  • Top 10 Contributor
4258 solutions 59623 answers

bp-af42dc24-ed7f-424b-ba4e-211372170109 bp-0f6036b0-8ab2-4d19-95d0-743fa2170109 bp-c84b11ec-e36f-4072-9242-094852170108

Signature: OOM | large | NS_ABORT_OOM | nsACString_internal::SetCapacity

System Memory Use Percentage 78

Attention Sumo's there are 4 related bug reports: OOM ++++++++++++++++++++++++++++++++++++++++++++++ bp-c2d0427a-2710-4b20-971d-0f1912170109 Signature: mozilla::dom::CanvasRenderingContext2D::DrawImage

This is for Sumo's Related Bugs 1318283 RESOLVED FIXED Crash in mozilla::dom::CanvasRenderingContext2D::Fill

1313884 RESOLVED DUPLICATE Crash in mozilla::dom::CanvasRenderingContext2D::DrawImage


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

bp-af42dc24-ed7f-424b-ba4e-211372170109 bp-0f6036b0-8ab2-4d19-95d0-743fa2170109 bp-c84b11ec-e36f-4072-9242-094852170108 Signature: OOM | large | NS_ABORT_OOM | nsACString_internal::SetCapacity System Memory Use Percentage 78 Attention Sumo's there are 4 related bug reports: OOM ++++++++++++++++++++++++++++++++++++++++++++++ bp-c2d0427a-2710-4b20-971d-0f1912170109 Signature: mozilla::dom::CanvasRenderingContext2D::DrawImage This is for Sumo's Related Bugs 1318283 RESOLVED FIXED Crash in mozilla::dom::CanvasRenderingContext2D::Fill 1313884 RESOLVED DUPLICATE Crash in mozilla::dom::CanvasRenderingContext2D::DrawImage ----------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------------- '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''

Question owner

Thanks so much FredMcD. I am wondering whether there is another way of running FF without entering the safe mode as I still prefer turning on my add-ons. But anyway, let see whether I still have any crash if I start FF in Safe Mode. Regards, Ruby

Thanks so much FredMcD. I am wondering whether there is another way of running FF without entering the safe mode as I still prefer turning on my add-ons. But anyway, let see whether I still have any crash if I start FF in Safe Mode. Regards, Ruby
cor-el
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  • Moderator
17534 solutions 158559 answers

What are you doing when these crashes happen?

Are you uploading (possibly large) files?

What are you doing when these crashes happen? Are you uploading (possibly large) files?

Question owner

Thanks for replying to my issue, cor-el. Yes, you're right, sometimes I was uploading videos to my Youtube channel (less than 500MB) & then crashes happened. But sometimes I was not uploading anything but crashes still happened. Regards, Ruby

Thanks for replying to my issue, cor-el. Yes, you're right, sometimes I was uploading videos to my Youtube channel (less than 500MB) & then crashes happened. But sometimes I was not uploading anything but crashes still happened. Regards, Ruby
FredMcD
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4258 solutions 59623 answers

I have not tried this, but their downloader works great. http://www.dvdvideosoft.com/products/dvd/Free-YouTube-Uploader.htm

Free YouTube Uploader is the first and the best tool for uploading videos to YouTube without using the original YouTube web interface in batch mode.

I have not tried this, but their downloader works great. http://www.dvdvideosoft.com/products/dvd/Free-YouTube-Uploader.htm Free YouTube Uploader is the first and the best tool for uploading videos to YouTube without using the original YouTube web interface in batch mode.

Question owner

Thanks so much FredMcD. So you meant that I should upload my videos to my Youtube channel via Youtube Uploader instead of uploading via FF. The fact is that I have uploaded my videos (less than 2G) to my Youtube channel for the last 3 years but crashes have not occurred until recently. Thus I humbly suppose that there should be some issues with the latest FF version but not old version. Is there any way for me to upload my videos to my Youtube channel via FF without crashes? I still prefer uploading via FF really since I get used to the interface of FF. Regardless, I will try upload my videos with Youtube Uploader as per your advice. Kind regards, Ruby

Thanks so much FredMcD. So you meant that I should upload my videos to my Youtube channel via Youtube Uploader instead of uploading via FF. The fact is that I have uploaded my videos (less than 2G) to my Youtube channel for the last 3 years but crashes have not occurred until recently. Thus I humbly suppose that there should be some issues with the latest FF version but not old version. Is there any way for me to upload my videos to my Youtube channel via FF without crashes? I still prefer uploading via FF really since I get used to the interface of FF. Regardless, I will try upload my videos with Youtube Uploader as per your advice. Kind regards, Ruby

Modified by RubyDo

FredMcD
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4258 solutions 59623 answers

If you can't get Firefox to work properly, you can use the uploader until the problem is resolved. I should also point out that the downloaders transfer data sometimes 10 times faster than Firefox on its own.

If you can't get Firefox to work properly, you can use the uploader until the problem is resolved. I should also point out that the downloaders transfer data sometimes 10 times faster than Firefox on its own.

Question owner

Thanks FredMcD :) Please could you help me get my FF to work properly? I really do not know what the problem is with my FF. Or someone will help me fix the problem of FF soon hopefully. By the way, I have tried uploading videos to my Youtube channel by Youtube Uploader, its speed of uploading videos is similar to that of FF, sometimes a little slower, but it's working fine afterall. Kind regards, Ruby

Thanks FredMcD :) Please could you help me get my FF to work properly? I really do not know what the problem is with my FF. Or someone will help me fix the problem of FF soon hopefully. By the way, I have tried uploading videos to my Youtube channel by Youtube Uploader, its speed of uploading videos is similar to that of FF, sometimes a little slower, but it's working fine afterall. Kind regards, Ruby
FredMcD
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4258 solutions 59623 answers

This may help narrow the problem down;

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

This may help narrow the problem down; Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Thanks FredMcD :) I have tried starting my FF in Safe Mode as the following instruction https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode Seems that there have been no crashes with this Safe Mode but unfortunately I have to turn off my add-ons which I really do not like. I do not know how to start my computer in Safe Mode, please advise me. Thanks. The majority of my time is just replying my working emails as I am a freelancer, watching movies online, downloading videos, uploading videos to my Youtube channels, reading news. I do not access to any websites other than these and I honestly think that they are safe to access. Kind regards, Ruby

Thanks FredMcD :) I have tried starting my FF in Safe Mode as the following instruction https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode Seems that there have been no crashes with this Safe Mode but unfortunately I have to turn off my add-ons which I really do not like. I do not know how to start my computer in Safe Mode, please advise me. Thanks. The majority of my time is just replying my working emails as I am a freelancer, watching movies online, downloading videos, uploading videos to my Youtube channels, reading news. I do not access to any websites other than these and I honestly think that they are safe to access. Kind regards, Ruby

Modified by RubyDo

FredMcD
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4258 solutions 59623 answers

RubyDo said

Seems that there have been no crashes with this Safe Mode

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

''RubyDo [[#answer-951619|said]]'' <blockquote> Seems that there have been no crashes with this Safe Mode </blockquote> It could be the work of one of your add-ons. Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac=<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Disable a few add-ons, then '''Restart Firefox.''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Question owner

Thanks for your instruction FredMcD :) My FF has only 1 add-on & I had been disable it before starting FF as per your instruction but crash still happened. Thus my add-on is not the cause of the crash. So that what I should do next to prevent crashes from happening? Starting FF with Safe Mode, I guess. Kind regards, Ruby

Thanks for your instruction FredMcD :) My FF has only 1 add-on & I had been disable it before starting FF as per your instruction but crash still happened. Thus my add-on is not the cause of the crash. So that what I should do next to prevent crashes from happening? Starting FF with Safe Mode, I guess. Kind regards, Ruby
FredMcD
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4258 solutions 59623 answers
Details: The application did not specify a crash reporting server

Type about:config<enter> in the address bar. If a warning screen comes up, press the Be Careful button. At the top of the screen is a search bar.

Search for breakpad.reportURL and set its value to; https://crash-stats.mozilla.com/report/index/

Now search for browser.tabs.crashReporting.sendReport and set its value to true.

After, restart the browser. Then try sending the crash reports. After, post the reports here. They should start with BP.

<blockquote> Details: The application did not specify a crash reporting server </blockquote> Type '''about:config'''<enter> in the address bar. If a warning screen comes up, press the '''Be Careful''' button. At the top of the screen is a search bar. Search for '''breakpad.reportURL''' and set its value to; '''https://crash-stats.mozilla.com/report/index/''' Now search for '''browser.tabs.crashReporting.sendReport''' and set its value to '''true.''' After, restart the browser. Then try sending the crash reports. After, post the reports here. They should start with '''BP.'''

Modified by FredMcD

FredMcD
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4258 solutions 59623 answers

Now as to the reason for the crashes,

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

Now as to the reason for the crashes, Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance.''' Then select '''Default.''' Now restart Firefox.

Question owner

Thanks for your instruction FredMcD :) I could not set value of breakpad.reportURL to the following site as per your instruction since this is invalid site https://crash-stats.mozilla.com/report/index/ browser.tabs.crashReporting.sendReport . This has already been set to true Here are all the latest crash reports (seems that the reported crashes less than the actual crashes that have been occurred) Report ID Date Submitted bp-be947ca1-faa0-4af0-9395-88ff62170111 1/11/2017 10:17 AM bp-a6b98fa2-693b-4b37-a3d3-b8ee82170110 1/10/2017 10:55 PM bp-04545095-d0e5-4dcb-9d85-8e6ee2170110 1/10/2017 9:11 PM

Default has already been selected in Appearance before your instruction. Hope that my FF will be fixed soon. Thanks so much :) Kind regards, Ruby

Thanks for your instruction FredMcD :) I could not set value of breakpad.reportURL to the following site as per your instruction since this is invalid site https://crash-stats.mozilla.com/report/index/ browser.tabs.crashReporting.sendReport . This has already been set to true Here are all the latest crash reports (seems that the reported crashes less than the actual crashes that have been occurred) Report ID Date Submitted bp-be947ca1-faa0-4af0-9395-88ff62170111 1/11/2017 10:17 AM bp-a6b98fa2-693b-4b37-a3d3-b8ee82170110 1/10/2017 10:55 PM bp-04545095-d0e5-4dcb-9d85-8e6ee2170110 1/10/2017 9:11 PM Default has already been selected in Appearance before your instruction. Hope that my FF will be fixed soon. Thanks so much :) Kind regards, Ruby
FredMcD
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4258 solutions 59623 answers

Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-be947ca1-faa0-4af0-9395-88ff62170111 Signature: OOM | small

Attention Sumo's there are 40 related bug reports

igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R)

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++++++ bp-a6b98fa2-693b-4b37-a3d3-b8ee82170110 Signature: memcpy | NS_CopySegmentToBuffer

igdusc32.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

GrooveIntlResource.dll = Microsoft Office

This is for Sumo's Related Bugs 1294533 RESOLVED FIXED Crash in memcpy | NS_CopySegmentToBuffer rising in Firefox 49

542120 RESOLVED WORKSFORME crash uploading through XHR [@memcpy | NS_CopySegmentToBuffer(nsIInputStream*, void*, char const*, unsigned int, unsigned int, unsigned int*)] ++++++++++++++++++++++++++++++++++++++++++++++ bp-04545095-d0e5-4dcb-9d85-8e6ee2170110 Signature: igd10iumd32.dll | CContext::ID3D11DeviceContext1 _UpdateSubresource1_<T>

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation

igdusc32.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

GrooveIntlResource.dll = Microsoft Office

This is for Sumo's Related Bugs 1282562 NEW --- D2D crash in igd10iumd32.dll | CContext::ID3D11DeviceContext1_UpdateSubresource1_<T>

Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-be947ca1-faa0-4af0-9395-88ff62170111 Signature: OOM | small Attention Sumo's there are 40 related bug reports igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R) msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++++++ bp-a6b98fa2-693b-4b37-a3d3-b8ee82170110 Signature: memcpy | NS_CopySegmentToBuffer igdusc32.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation GrooveIntlResource.dll = Microsoft Office This is for Sumo's Related Bugs 1294533 RESOLVED FIXED Crash in memcpy | NS_CopySegmentToBuffer rising in Firefox 49 542120 RESOLVED WORKSFORME crash uploading through XHR [@memcpy | NS_CopySegmentToBuffer(nsIInputStream*, void*, char const*, unsigned int, unsigned int, unsigned int*)] ++++++++++++++++++++++++++++++++++++++++++++++ bp-04545095-d0e5-4dcb-9d85-8e6ee2170110 Signature: igd10iumd32.dll | CContext::ID3D11DeviceContext1 _UpdateSubresource1_<T> igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation igdusc32.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation GrooveIntlResource.dll = Microsoft Office This is for Sumo's Related Bugs 1282562 NEW --- D2D crash in igd10iumd32.dll | CContext::ID3D11DeviceContext1_UpdateSubresource1_<T>
FredMcD
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4258 solutions 59623 answers
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
cor-el
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17534 solutions 158559 answers

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Thanks FredMcD & cor-el :) Sorry for the late reply, our Internet has not been working these days. I have performed File Check & there were no corrupted files in my laptop. Please note that my FF was crashed again though I have started my FF with Safe Mode Report ID Date Submitted bp-299a8513-7277-4435-8ecf-77dfa2170117 1/17/2017 9:27 PM I could not update my graphics drivers (please see attachments) due to errors although I have run the update twice. Please advise what I should do next. Thanks and kind regards, Ruby

Thanks FredMcD & cor-el :) Sorry for the late reply, our Internet has not been working these days. I have performed File Check & there were no corrupted files in my laptop. Please note that my FF was crashed again though I have started my FF with Safe Mode Report ID Date Submitted bp-299a8513-7277-4435-8ecf-77dfa2170117 1/17/2017 9:27 PM I could not update my graphics drivers (please see attachments) due to errors although I have run the update twice. Please advise what I should do next. Thanks and kind regards, Ruby