when firefox is updated it just say that there is problem
locking this thread as duplicate, please continue at /questions/1153179
whenever i update my firefox it just say that firefox is crashed and when i click details it says that "AvailablePageFile: 5921423360 AvailablePhysicalMemory: 2523586560 AvailableVirtualMemory: 1943666688 BlockedDllList: BreakpadReserveAddress: 37552128 BreakpadReserveSize: 67108864 BuildID: 20161208153507 CPUMicrocodeVersion: 0x17 CrashTime: 1483820906 InstallTime: 1482491943 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}"
Modified
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.