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cant find recovery key

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

stuartbennett2017
stuartbennett2017
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my main desktop died recently and i had to reinstall windows.

i have firefox on my iphone, ipad and my windows laptop but i cannot find my recovery keys on any of those devices and i cant reconnect my desktop to firefox synch without them as the option to do so in firefox is defective.

i need you to email me my key.

my main desktop died recently and i had to reinstall windows. i have firefox on my iphone, ipad and my windows laptop but i cannot find my recovery keys on any of those devices and i cant reconnect my desktop to firefox synch without them as the option to do so in firefox is defective. i need you to email me my key.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Sorry, the Recovery Key hasn't used for Sync since Firefox 28. To log in to Sync all you need is the email address that you used for your Sync account and the Password that was used for the last Sync event.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that requesting a new password for your Sync account because you forgot it or changing the password for the Sync account will wipe all data stored on the Sync server and you won't be able to retrieve data that was stored previously. Best is always to backup your personal data locally to be sure to be able to recover from issues.