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Firefox consistently uses at least 16% CPU time even in Safe Mode. It crashes when I press "End task" in the Task Manager or just press the minus sign at the top right of the FireFox window. I am attaching the latest crash report that is called [@ AsyncShutdownTimeout _ places-will-close-connection _ PlacesUtils read-only connection closing as part of Places shutdown] - Firefox 50.1.0 Crash Report - Report ID 5d901a39-d866-4c13-86dd-3e6f82161230.htm.

Firefox consistently uses at least 16% CPU time even in Safe Mode. It crashes when I press "End task" in the Task Manager or just press the minus sign at the top right of the FireFox window. I am attaching the latest crash report that is called [@ AsyncShutdownTimeout _ places-will-close-connection _ PlacesUtils read-only connection closing as part of Places shutdown] - Firefox 50.1.0 Crash Report - Report ID 5d901a39-d866-4c13-86dd-3e6f82161230.htm.

Additional System Details

Installed Plug-ins

  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • 5.1.50901.0
  • Zoom launcher - 3.0.1

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension.15@web2pdf.adobedotcom) (Inactive)
  • Amazon Assistant for Firefox 10.1612.1.304 (abb@amazon.com) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • iCloud Bookmarks 1.4.24 (firefoxdav@icloud.com) (Inactive)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • Move Media Player 7 (moveplayer@movenetworks.com) (Inactive)
  • Norton Security Toolbar 2016.8.1.9 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 5700 Series
  • adapterDescription2:
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  • adapterRAM2:
  • adapterSubsysID: 25431002
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 11-4-2015
  • driverDate2:
  • driverVersion: 15.201.1151.1008
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
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  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: (no info)
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

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FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

bp-5d901a39-d866-4c13-86dd-3e6f82161230 Signature: AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1326309 NEW --- Crash in AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown


Please check out the above link.

This is a new type of crash. The powers that be are working on it.


Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.

bp-5d901a39-d866-4c13-86dd-3e6f82161230 '''Signature:''' AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 IPSEng32.dll = Symantec Intrusion Detection This is for Sumo's Related Bugs 1326309 NEW --- Crash in AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown ------------------ Please check out the above link. This is a new type of crash. The powers that be are working on it. ------------------- '''[https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/ Places Maintenance]''' {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox. Open the Add-ons Manager. Locate the add-on and press the '''Options''' button. Then follow the directions.