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why can't I load a program on Mozilla but I can on Internet Explorer?

  • 2 replies
  • 1 has this problem
  • 32 views
  • Last reply by cor-el

tlambert
tlambert
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I can load the program but when I click on any page, it goes black and will go no further but on IE, it works fine? The program is BeFunky.com

I can load the program but when I click on any page, it goes black and will go no further but on IE, it works fine? The program is BeFunky.com

All Replies (2)

FredMcD
FredMcD
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I called for more help.

What is BeFunky.com and what does it do?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window