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OS Win 10, Firefox 64 bit, Java 64 bit, tested Firefox in safe mode. Open Facebook, no problem. Navigate to Messages - crash. Why?

Posted

Can load Facebook with no problem, navigate to "Messages" and Firefox crashes, navigate to friend's timeline to post, Firefox crashes.

Plugins - OpenH 264 Video codec - Cisco; Primetime Content Decryption - Adobe; Silverlight; Widevine Content decryption - Google.

Extensions - Better Privacy; F.B. Purity; Flagfox; Ghostery; Google analytic Opt-out; Reminder Fox; Tin Eye; UBlock Origin; Video without flash.

Same issue with Firefox running in safe mode - crash. Any theories?

Can load Facebook with no problem, navigate to "Messages" and Firefox crashes, navigate to friend's timeline to post, Firefox crashes. Plugins - OpenH 264 Video codec - Cisco; Primetime Content Decryption - Adobe; Silverlight; Widevine Content decryption - Google. Extensions - Better Privacy; F.B. Purity; Flagfox; Ghostery; Google analytic Opt-out; Reminder Fox; Tin Eye; UBlock Origin; Video without flash. Same issue with Firefox running in safe mode - crash. Any theories?

Modified by AmateurExtra

Chosen solution

hi, can you please try if you can still reproduce the issue when you use firefox beta (a fix for this crash should just have landed there)?: https://www.mozilla.org/firefox/channel/desktop/

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Additional System Details

Installed Plug-ins

  • 5.1.50901.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

Colin Bouwer 2 solutions 16 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Modified by Colin Bouwer

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Question owner

bp-b98411a4-911d-4c8d-99c1-fa8a12161224 12/24/2016 08:27 bp-4a6ac683-eba6-497d-bf1b-f1e762161224 12/24/2016 08:21 bp-b8804ad4-edd3-4824-bec5-f5b352161224 12/23/2016 22:06 bp-63e57ada-867b-472b-95c1-98f5b2161224 12/23/2016 21:21 bp-b5e17712-90cf-49ad-be4a-a8f612161224 12/23/2016 18:43

bp-b98411a4-911d-4c8d-99c1-fa8a12161224 12/24/2016 08:27 bp-4a6ac683-eba6-497d-bf1b-f1e762161224 12/24/2016 08:21 bp-b8804ad4-edd3-4824-bec5-f5b352161224 12/23/2016 22:06 bp-63e57ada-867b-472b-95c1-98f5b2161224 12/23/2016 21:21 bp-b5e17712-90cf-49ad-be4a-a8f612161224 12/23/2016 18:43
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philipp
  • Top 25 Contributor
  • Moderator
4453 solutions 19927 answers

Chosen Solution

hi, can you please try if you can still reproduce the issue when you use firefox beta (a fix for this crash should just have landed there)?: https://www.mozilla.org/firefox/channel/desktop/

hi, can you please try if you can still reproduce the issue when you use firefox beta (a fix for this crash should just have landed there)?: https://www.mozilla.org/firefox/channel/desktop/
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philipp said

hi, can you please try if you can still reproduce the issue when you use firefox beta (a fix for this crash should just have landed there)?: https://www.mozilla.org/firefox/channel/desktop/

At this time, I do not know how installing a beta version will impinge upon my current Firefox installation, so I am hesitant to accomplish this. Your statement, "...(a fix for this crash should have just have just landed there)...", leaves me questioning whether the fix is or is not "landed there."

''philipp [[#answer-946690|said]]'' <blockquote> hi, can you please try if you can still reproduce the issue when you use firefox beta (a fix for this crash should just have landed there)?: https://www.mozilla.org/firefox/channel/desktop/ </blockquote> At this time, I do not know how installing a beta version will impinge upon my current Firefox installation, so I am hesitant to accomplish this. Your statement, "...(a fix for this crash '''should''' have just have just landed there)...", leaves me questioning whether the fix is or is not "landed there."
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AmateurExtra said

philipp said
hi, can you please try if you can still reproduce the issue when you use firefox beta (a fix for this crash should just have landed there)?: https://www.mozilla.org/firefox/channel/desktop/

At this time, I do not know how installing a beta version will impinge upon my current Firefox installation, so I am hesitant to accomplish this. Your statement, "...(a fix for this crash should have just have just landed there)...", leaves me questioning whether the fix is or is not "landed there."

Decided to install the beta version after speaking with my son who is an IT Administrator. The beta version will overwrite my current version and a new release will override the beta - so I did it and the problem is solved.

''AmateurExtra [[#answer-946712|said]]'' <blockquote> ''philipp [[#answer-946690|said]]'' <blockquote> hi, can you please try if you can still reproduce the issue when you use firefox beta (a fix for this crash should just have landed there)?: https://www.mozilla.org/firefox/channel/desktop/ </blockquote> At this time, I do not know how installing a beta version will impinge upon my current Firefox installation, so I am hesitant to accomplish this. Your statement, "...(a fix for this crash '''should''' have just have just landed there)...", leaves me questioning whether the fix is or is not "landed there." </blockquote> Decided to install the beta version after speaking with my son who is an IT Administrator. The beta version will overwrite my current version and a new release will override the beta - so I did it and the problem is solved.
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philipp
  • Top 25 Contributor
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4453 solutions 19927 answers

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thanks for reporting back. i was just using the subjunctive because we were still lacking user feedback at the time if the fix really worked. glad that you can confirm that it is indeed fixing the problem :-)

thanks for reporting back. i was just using the subjunctive because we were still lacking user feedback at the time if the fix really worked. glad that you can confirm that it is indeed fixing the problem :-)
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philipp said

thanks for reporting back. i was just using the subjunctive because we were still lacking user feedback at the time if the fix really worked. glad that you can confirm that it is indeed fixing the problem :-)

You are welcome Phillipp. It is good form to report that a problem is solved and how it was solved. Have a Happy New Year.

''philipp [[#answer-947162|said]]'' <blockquote> thanks for reporting back. i was just using the subjunctive because we were still lacking user feedback at the time if the fix really worked. glad that you can confirm that it is indeed fixing the problem :-) </blockquote> You are welcome Phillipp. It is good form to report that a problem is solved and how it was solved. Have a Happy New Year.

Modified by AmateurExtra

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