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Did a new install but will not start, error message says "Cannot find profile"

  • 2 replies
  • 1 has this problem
  • Last reply by cor-el

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Running Windows 8

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Hi richard78024, if you never had Firefox on this system before, it seems there was a glitch in establishing your new Firefox profile. You can create one manually using the "Profile Manager." Please see the steps in the following article:

Profile Manager - Create, remove, or switch Firefox profiles

Note: there will be an option to move the profile folder to a nonstandard location, but please do not do that, just skip right over that option.

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