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Crash where I can't go into firefox even in safe mode, Crash ID: bp-912c8986-fa42-47cb-a887-e61262161222

Crash where I can't go into firefox even in safe mode, Crash ID: bp-912c8986-fa42-47cb-a887-e61262161222

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40233 answers

"status": "ERROR_NO_MINIDUMP_HEADER"

Empty report, no data collected!

Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

"status": "ERROR_NO_MINIDUMP_HEADER" Empty report, no data collected! Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158551 answers

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.


Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

See also:

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and <b>-url "about:blank"</b> to the target field in the Properties. ---- Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 See also: *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes
FredMcD
  • Top 10 Contributor
4258 solutions 59615 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

BenasM21 said

Crash where I can't go into firefox even in safe mode, crash id from newest to oldest : bp-3444166a-1257-44ca-819f-5208e2161227 bp-71b83375-c9f4-463d-a75e-eef842161222 bp-58194723-62d0-481f-bf8a-ef1aa2161222 bp-f3f5a204-96e8-4770-9631-9c90b2161222 bp-912c8986-fa42-47cb-a887-e61262161222
''BenasM21 [[#question-1151445|said]]'' <blockquote> Crash where I can't go into firefox even in safe mode, crash id from newest to oldest : bp-3444166a-1257-44ca-819f-5208e2161227 bp-71b83375-c9f4-463d-a75e-eef842161222 bp-58194723-62d0-481f-bf8a-ef1aa2161222 bp-f3f5a204-96e8-4770-9631-9c90b2161222 bp-912c8986-fa42-47cb-a887-e61262161222
FredMcD
  • Top 10 Contributor
4258 solutions 59615 answers

Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 10 OS Version 10.0.14393

bp-3444166a-1257-44ca-819f-5208e2161227

Signature: chtbrkg.dll@0x1c3e1

chtbrkg.dll = Adware

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-71b83375-c9f4-463d-a75e-eef842161222

Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

Attention Sumo's there are 8 related bug reports.

Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 10 OS Version 10.0.14393 bp-3444166a-1257-44ca-819f-5208e2161227 Signature: chtbrkg.dll@0x1c3e1 chtbrkg.dll = Adware You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-71b83375-c9f4-463d-a75e-eef842161222 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER Attention Sumo's there are 8 related bug reports.