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Firefox won't launch; automatically crashes. I'm on Mac 10.12.2

Posted

I've tried multiple times to delete Firefox from my applications and re-download. Still crashes upon launch. Submitted report multiple times. This is the report:

AdapterDeviceID: 0x1622
AdapterVendorID: 0x8086
AddonsShouldHaveBlockedE10s: 0
BuildID: 20161208153507
CrashTime: 1482250621
DOMIPCEnabled: 1
E10SCohort: addons-set50allmpc-test
EMCheckCompatibility: true
Email: [email address]
EventLoopNestingLevel: 1
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1481837206
Notes: FP(D000-L10000-W00000000-T0100) AdapterVendorID: 0x8086, AdapterDeviceID: 0x1622GL Context? GL Context+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 1
SecondsSinceLastCrash: 59
StartupTime: 1482250620
TelemetryEnvironment:
{"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox",
"architecture":"x86-64","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160826.01",
"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,
"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,
"model":71,"stepping":1,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3100,"extensions":["hasMMX","hasSSE","hasSSE2",
"hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},
"os":{"name":"Darwin","version":"16.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,
"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086",
"deviceID":"0x1622","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2048,"screenHeight":1152,"scale":2}],
"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"addons-set50allmpc-test",
"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"
<user-set>","browser.urlbar.userMadeSearchSuggestionsChoice":true},
"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 UptimeTS: 1.21825584 Vendor: Mozilla Version: 50.1.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I've tried multiple times to delete Firefox from my applications and re-download. Still crashes upon launch. Submitted report multiple times. This is the report: AdapterDeviceID: 0x1622 <br> AdapterVendorID: 0x8086 <br> AddonsShouldHaveBlockedE10s: 0 <br> BuildID: 20161208153507 <br> CrashTime: 1482250621 <br> DOMIPCEnabled: 1<br> E10SCohort: addons-set50allmpc-test <br> EMCheckCompatibility: true <br> Email: [email address] <br> EventLoopNestingLevel: 1<br> FramePoisonBase: 7ffffffff0dea000<br> FramePoisonSize: 4096<br> InstallTime: 1481837206<br> Notes: FP(D000-L10000-W00000000-T0100) AdapterVendorID: 0x8086, AdapterDeviceID: 0x1622GL Context? GL Context+ <br> ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} <br> ProductName: Firefox <br> ReleaseChannel: release <br> SafeMode: 1 <br> SecondsSinceLastCrash: 59 <br> StartupTime: 1482250620 <br> TelemetryEnvironment: <br> {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox", <br> "architecture":"x86-64","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160826.01", <br>"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,<br>"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6, <br> "model":71,"stepping":1,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3100,"extensions":["hasMMX","hasSSE","hasSSE2", <br>"hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},<br>"os":{"name":"Darwin","version":"16.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,<br>"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086",<br>"deviceID":"0x1622","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2048,"screenHeight":1152,"scale":2}],<br>"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"addons-set50allmpc-test",<br>"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<br><user-set>","browser.urlbar.userMadeSearchSuggestionsChoice":true},<br>"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 UptimeTS: 1.21825584 Vendor: Mozilla Version: 50.1.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Modified by Andrew

Additional System Details

Installed Plug-ins

Java Version 8 Update 111

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_2) AppleWebKit/602.3.12 (KHTML, like Gecko) Version/10.0.2 Safari/602.3.12

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59434 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to Submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] ----------------- If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below.

Question owner

Mine won't start with SafeMode. Here are all of yesterday's submitted crash reports. Thank you!

bp-f48ab3e4-5604-4916-a779-ed52e2161220.txt bp-226b2937-7c3b-4950-a820-423282161220.txt bp-a710f399-8a09-42c5-b3a0-f07cc2161220.txt bp-b5e9f6b6-9ba5-47e3-b304-107d22161220.txt bp-79e95f0f-49a1-4a7f-aa2a-54bb22161220.txt bp-983b56fa-20c5-47e5-ad70-2ffe32161220.txt bp-3997c66d-b7d8-48de-a7c8-461172161220.txt bp-11689f8e-3743-4643-9f1c-19d752161220.txt bp-10c79e81-9cdf-484d-a18a-88b232161220.txt

Mine won't start with SafeMode. Here are all of yesterday's submitted crash reports. Thank you! bp-f48ab3e4-5604-4916-a779-ed52e2161220.txt bp-226b2937-7c3b-4950-a820-423282161220.txt bp-a710f399-8a09-42c5-b3a0-f07cc2161220.txt bp-b5e9f6b6-9ba5-47e3-b304-107d22161220.txt bp-79e95f0f-49a1-4a7f-aa2a-54bb22161220.txt bp-983b56fa-20c5-47e5-ad70-2ffe32161220.txt bp-3997c66d-b7d8-48de-a7c8-461172161220.txt bp-11689f8e-3743-4643-9f1c-19d752161220.txt bp-10c79e81-9cdf-484d-a18a-88b232161220.txt
FredMcD
  • Top 10 Contributor
4248 solutions 59434 answers

Well done. Now let's take a look,

Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS OS X 10.12 OS Version 10.12.2 16C67 ++++++++++++++++++++++++++++++++++++++++++++ Signature: nsPluginHost::ReadPluginInfo

I called for more help.

Well done. Now let's take a look, Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS OS X 10.12 OS Version 10.12.2 16C67 ++++++++++++++++++++++++++++++++++++++++++++ Signature: nsPluginHost::ReadPluginInfo I called for more help.

Question owner

Hello: Any new info on this, please? Thanks!

Hello: Any new info on this, please? Thanks!

Question owner

Hello. Following up again. I really need to have Firefox for work and school. Can you please help me?

Hello. Following up again. I really need to have Firefox for work and school. Can you please help me?
FredMcD
  • Top 10 Contributor
4248 solutions 59434 answers

I called again.

I called again.