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Firefox crashes

Posted

Hello! This box comes up every time I try to open Firefox. and my Crash ID: bp-8491916a-53fa-4520-b4ae-3464d2161216

I tried uninstall and then a clean install. It wont work. What can I do??

Hello! This box comes up every time I try to open Firefox. and my Crash ID: bp-8491916a-53fa-4520-b4ae-3464d2161216 I tried uninstall and then a clean install. It wont work. What can I do??

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

Signature:

  • Firefox 50.1.0 Crash Report [@ chtbrkg.dll@0x1c3e1 ]

This is a problem with malware that has linked itself as an LSP.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Signature: *Firefox 50.1.0 Crash Report [@ chtbrkg.dll@0x1c3e1 ] This is a problem with malware that has linked itself as an LSP. ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked