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Firefox crashes when watching Youtube videos

Posted

Hi, so as the title suggests, my firefox is crashing several times a day especially when watching youtube channels. It basically freezes firefox and it becomes unresponsive. I resolve it by CTRL+ALT+DELETE and ending the firefox process each time. I'm not sure what the reason for this is. If you can help that would be appreciated. Let me know what you need.

Hi, so as the title suggests, my firefox is crashing several times a day especially when watching youtube channels. It basically freezes firefox and it becomes unresponsive. I resolve it by CTRL+ALT+DELETE and ending the firefox process each time. I'm not sure what the reason for this is. If you can help that would be appreciated. Let me know what you need.

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:51.0) Gecko/20100101 Firefox/51.0

More Information

FredMcD
  • Top 10 Contributor
4306 solutions 60470 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]

Question owner

Hi Fred, here are the latest 10 crash report numbers.

bp-46f5fba4-3da9-4cb8-b021-07d232161206 bp-e651c571-5e92-4796-ace3-fdf852161203 bp-fa2c9f2f-e733-44d9-bd6a-566442161127 bp-c9b65696-81f5-4668-a9ba-fb54d2161113 bp-710f91f9-0bc0-461c-913e-4ccc12161104 bp-b03661d2-e742-4cb0-bc89-e0edd2161103 bp-514c8a16-9569-49a7-97f8-82b592161103 bp-2b3681b5-2080-4890-bac6-8ae992161102 bp-45b97677-c37f-486b-b3c4-ad70f2161031 bp-5d00c75e-4802-4b58-822d-4dd432161028

Hi Fred, here are the latest 10 crash report numbers. bp-46f5fba4-3da9-4cb8-b021-07d232161206 bp-e651c571-5e92-4796-ace3-fdf852161203 bp-fa2c9f2f-e733-44d9-bd6a-566442161127 bp-c9b65696-81f5-4668-a9ba-fb54d2161113 bp-710f91f9-0bc0-461c-913e-4ccc12161104 bp-b03661d2-e742-4cb0-bc89-e0edd2161103 bp-514c8a16-9569-49a7-97f8-82b592161103 bp-2b3681b5-2080-4890-bac6-8ae992161102 bp-45b97677-c37f-486b-b3c4-ad70f2161031 bp-5d00c75e-4802-4b58-822d-4dd432161028
FredMcD
  • Top 10 Contributor
4306 solutions 60470 answers

Product Firefox Release Channel beta Version 51.0b6 Build ID 20161201172143

bp-46f5fba4-3da9-4cb8-b021-07d232161206

Signature: XPCWrappedNative::FlatJSObjectFinalized

Attention Sumo's there are 6 related bug reports

DropboxExt.3.0.dll = Dropbox

gdiplus.dll = Microsoft GDI+

ntdll.dll = Microsoft

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

AshShell.dll = Windows ++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel beta Version 51.0b6 Build ID 20161201172143

bp-e651c571-5e92-4796-ace3-fdf852161203

Signature: JSScript::traceChildren

Note: Flagged programs same as above

This is for Sumo's Related Bugs 1259689 NEW --- Random crash [@ JSScript::traceChildren]

1214006 RESOLVED FIXED Crash [@ JSScript::traceChildren] +++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel beta Version 51.0b3 Build ID 20161124073320

bp-fa2c9f2f-e733-44d9-bd6a-566442161127

Signature: shutdownhang | js::Shape::traceChildren

Note: Flagged programs same as above - PLUS

RoboForm.dll = RoboForm password manager ++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel beta Version 50.0b99 Build ID 20161104212021

bp-c9b65696-81f5-4668-a9ba-fb54d2161113

Signature: js::GCMarker::processMarkStackTop

Attention Sumo's there are 10 related bug reports

gdiplus.dll = Microsoft GDI+

sspicli.dll = Microsoft

CRYPTBASE.dll = Microsoft

ntdll.dll = Microsoft

rf-firefox.dll = RoboForm Addon = Siber Systems Inc

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

AshShell.dll = Windows

Product Firefox Release Channel beta Version 51.0b6 Build ID 20161201172143 bp-46f5fba4-3da9-4cb8-b021-07d232161206 Signature: XPCWrappedNative::FlatJSObjectFinalized Attention Sumo's there are 6 related bug reports DropboxExt.3.0.dll = Dropbox gdiplus.dll = Microsoft GDI+ ntdll.dll = Microsoft Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation AshShell.dll = Windows ++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel beta Version 51.0b6 Build ID 20161201172143 bp-e651c571-5e92-4796-ace3-fdf852161203 Signature: JSScript::traceChildren Note: Flagged programs same as above This is for Sumo's Related Bugs 1259689 NEW --- Random crash [@ JSScript::traceChildren] 1214006 RESOLVED FIXED Crash [@ JSScript::traceChildren] +++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel beta Version 51.0b3 Build ID 20161124073320 bp-fa2c9f2f-e733-44d9-bd6a-566442161127 Signature: shutdownhang | js::Shape::traceChildren Note: Flagged programs same as above - PLUS RoboForm.dll = RoboForm password manager ++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel beta Version 50.0b99 Build ID 20161104212021 bp-c9b65696-81f5-4668-a9ba-fb54d2161113 Signature: js::GCMarker::processMarkStackTop Attention Sumo's there are 10 related bug reports gdiplus.dll = Microsoft GDI+ sspicli.dll = Microsoft CRYPTBASE.dll = Microsoft ntdll.dll = Microsoft rf-firefox.dll = RoboForm Addon = Siber Systems Inc Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation AshShell.dll = Windows
FredMcD
  • Top 10 Contributor
4306 solutions 60470 answers

I noticed you have been using different beta versions

I called for more help

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

I noticed you have been using different beta versions I called for more help Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Hi, I ran the File Check scan and attached is the result.

Hi, I ran the File Check scan and attached is the result.

Question owner

I also upgraded my graphics drivers yesterday before posting this. Let me know what you think. Thanks.

I also upgraded my graphics drivers yesterday before posting this. Let me know what you think. Thanks.
FredMcD
  • Top 10 Contributor
4306 solutions 60470 answers

The report shows there were corrupt files that could not be repaired. At this point, you should post a question here;

https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10

The report shows there were corrupt files that could not be repaired. At this point, you should post a question here; https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10

Question owner

Ok I'll try that and report back.

Ok I'll try that and report back.

Modified by 22utoo

FredMcD
  • Top 10 Contributor
4306 solutions 60470 answers

Good luck.

Good luck.

Question owner

FredMcD said

Good luck.

Ok so I managed to clear the /sfc scannow issues and there are no more problems with that. However Firefox still crashes when watching Youtube videos, usually after watching a few videos. It seems to bog down Firefox to the point where it becomes unresponsive no matter where I click, then I'm forced to close it and reopen it to continue on.

Also I noticed I'm on a beta version of Firefox, not sure if that's the culprit, but you did mention something earlier in this chat that you may need to call for help. I've attached a screenshot of the version. Any ideas?

Many thanks!

''FredMcD [[#answer-943592|said]]'' <blockquote> Good luck. </blockquote> Ok so I managed to clear the /sfc scannow issues and there are no more problems with that. However Firefox still crashes when watching Youtube videos, usually after watching a few videos. It seems to bog down Firefox to the point where it becomes unresponsive no matter where I click, then I'm forced to close it and reopen it to continue on. Also I noticed I'm on a beta version of Firefox, not sure if that's the culprit, but you did mention something earlier in this chat that you may need to call for help. I've attached a screenshot of the version. Any ideas? Many thanks!

Modified by 22utoo

cor-el
  • Top 10 Contributor
  • Moderator
17680 solutions 159921 answers

Do you have any recent crash reports with the current Firefox Beta version?


Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.


Do you have any recent crash reports with the current Firefox Beta version? ----- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *Do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page. *browser.tabs.remote.autostart = false *browser.tabs.remote.autostart.2 = false You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config ---- *http://www.ghacks.net/2016/07/22/multi-process-firefox/

Question owner

cor-el said

Do you have any recent crash reports with the current Firefox Beta version?

Hi Cor-el, yes these are the latest: bp-f6da01a7-3f40-4ceb-bc4a-93f952161227 (This one was yesterday) bp-1ffc3a6c-0535-4b54-838d-f5d1f2161220 bp-d69d7684-4b75-471f-8225-b25022161216

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

I'm on Safe Mode as of this writing so for about 5 min. All extensions and themes are disabled, the default theme is also apparently disabled. I had to manually disable hardware acceleration in advanced settings as it didn't do it as part of setting it on Safe Mode. I may need to go back to regular mode because of work, how do I switch back?

Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.
  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

I think I've made enough changes for now unless you think I should do this as well simultaneously. I'm going to use the browser and see if the issue comes back, I guess that's the point of being Safe Mode correct?

Let me know and much thanks.

''cor-el [[#answer-947238|said]]'' <blockquote> Do you have any recent crash reports with the current Firefox Beta version? </blockquote> Hi Cor-el, yes these are the latest: bp-f6da01a7-3f40-4ceb-bc4a-93f952161227 (This one was yesterday) bp-1ffc3a6c-0535-4b54-838d-f5d1f2161220 bp-d69d7684-4b75-471f-8225-b25022161216 <blockquote> Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *Do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes </blockquote> I'm on Safe Mode as of this writing so for about 5 min. All extensions and themes are disabled, the default theme is also apparently disabled. I had to manually disable hardware acceleration in advanced settings as it didn't do it as part of setting it on Safe Mode. I may need to go back to regular mode because of work, how do I switch back? <blockquote> Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page. *browser.tabs.remote.autostart = false *browser.tabs.remote.autostart.2 = false You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config ---- *http://www.ghacks.net/2016/07/22/multi-process-firefox/ </blockquote> I think I've made enough changes for now unless you think I should do this as well simultaneously. I'm going to use the browser and see if the issue comes back, I guess that's the point of being Safe Mode correct? Let me know and much thanks.

Modified by 22utoo

FredMcD
  • Top 10 Contributor
4306 solutions 60470 answers

Product Firefox Release Channel beta Version 51.0b10 Build ID 20161222080852 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 23 stepping 10 | 2

bp-f6da01a7-3f40-4ceb-bc4a-93f952161227 Signature: js::GCMarker::processMarkStackTop

Attention Sumo's there are 8 related bug reports

DropboxExt.3.0.dll = Dropbox

rf-firefox.dll = RoboForm Addon = Siber Systems Inc

AshShell.dll = Windows

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-1ffc3a6c-0535-4b54-838d-f5d1f2161220 Signature: OOM | small

Attention Sumo's there are 35 related bug reports

Flagged programs same as above +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d69d7684-4b75-471f-8225-b25022161216 Signature: shutdownhang | JSObject::traceChildren

RoboForm.dll = RoboForm password manager

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

AshShell.dll = Windows

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

Product Firefox Release Channel beta Version 51.0b10 Build ID 20161222080852 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 23 stepping 10 | 2 bp-f6da01a7-3f40-4ceb-bc4a-93f952161227 Signature: js::GCMarker::processMarkStackTop Attention Sumo's there are 8 related bug reports DropboxExt.3.0.dll = Dropbox rf-firefox.dll = RoboForm Addon = Siber Systems Inc AshShell.dll = Windows Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-1ffc3a6c-0535-4b54-838d-f5d1f2161220 Signature: OOM | small Attention Sumo's there are 35 related bug reports Flagged programs same as above +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d69d7684-4b75-471f-8225-b25022161216 Signature: shutdownhang | JSObject::traceChildren RoboForm.dll = RoboForm password manager msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder AshShell.dll = Windows Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation nvd3dum.dll = NVIDIA Windows Vista WDDM driver
FredMcD
  • Top 10 Contributor
4306 solutions 60470 answers
I had to manually disable hardware acceleration in advanced settings as it didn't do it as part of setting it on Safe Mode. I may need to go back to regular mode because of work, how do I switch back?

Safe mode shuts down hardware acceleration regardless of the setting. To end safe mode, just restart the browser normally.

<blockquote> I had to manually disable hardware acceleration in advanced settings as it didn't do it as part of setting it on Safe Mode. I may need to go back to regular mode because of work, how do I switch back? </blockquote> Safe mode shuts down hardware acceleration regardless of the setting. To end safe mode, just restart the browser normally.

Question owner

FredMcD said

Safe mode shuts down hardware acceleration regardless of the setting. To end safe mode, just restart the browser normally.

Thanks FredMcD. I've been using Safe Mode for about an hour now and it seems a more pleasure to use and haven't had a problem watching videos, but perhaps it needs more time. I'll try to go back in normal mode with hardware acceleration manually turned off and see if that helps and report back.

''FredMcD [[#answer-947816|said]]'' <blockquote> Safe mode shuts down hardware acceleration regardless of the setting. To end safe mode, just restart the browser normally. </blockquote> Thanks FredMcD. I've been using Safe Mode for about an hour now and it seems a more pleasure to use and haven't had a problem watching videos, but perhaps it needs more time. I'll try to go back in normal mode with hardware acceleration manually turned off and see if that helps and report back.

Modified by 22utoo