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Some of the links do not work on my internet banking site.

Posted

Can log onto BB&T's Ubanking site and everything is accessible except the message center and profile. Both of them worked in the past but sometime in the last month or so, something changed and nothing happens when clicking on the message center icon or the profile icon. Cleared history, reset browser, there are no addons or other things that I am aware could prevent access to just two portions of a web site. These links work when using Internet Explorer.

Can log onto BB&T's Ubanking site and everything is accessible except the message center and profile. Both of them worked in the past but sometime in the last month or so, something changed and nothing happens when clicking on the message center icon or the profile icon. Cleared history, reset browser, there are no addons or other things that I am aware could prevent access to just two portions of a web site. These links work when using Internet Explorer.

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  • Adobe PDF Plug-In For Firefox and Netscape 11.0.18
  • Intel web components for Intel® Identity Protection Technology
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More Information

FredMcD
  • Top 10 Contributor
4392 solutions 61621 answers

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 50.0.2

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''50.0.2''' Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart.

Question owner

Thanks for the suggestions. Had done most all of that plus talking to Mozilla technical support. The only thing I hadn't done was to unclick "use accelerated hardware". Funny thing is that I can access my profile link further down on the page and I can retrieve messages on my cellphone BBT app but I cannot write a new message. Strange. Somewhere at some time I think an update of some sort caused the problem because the profile & message links both worked previously on my laptop. I guess I will just use Internet Explorer when I want to access either link. Thanks again for trying to help.

Thanks for the suggestions. Had done most all of that plus talking to Mozilla technical support. The only thing I hadn't done was to unclick "use accelerated hardware". Funny thing is that I can access my profile link further down on the page and I can retrieve messages on my cellphone BBT app but I cannot write a new message. Strange. Somewhere at some time I think an update of some sort caused the problem because the profile & message links both worked previously on my laptop. I guess I will just use Internet Explorer when I want to access either link. Thanks again for trying to help.
FredMcD
  • Top 10 Contributor
4392 solutions 61621 answers

pvon said

Had done most all of that plus talking to Mozilla technical support

This is the official Mozilla Firefox Tech Support. Any other is not part of Mozilla. Were you charged?

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

''pvon [[#answer-943112|said]]'' <blockquote> Had done most all of that plus talking to Mozilla technical support </blockquote> This is the official Mozilla Firefox Tech Support. Any other is not part of Mozilla. Were you charged? '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link}
FredMcD
  • Top 10 Contributor
4392 solutions 61621 answers

pvon said

Funny thing is that I can access my profile link further down on the page and I can retrieve messages on my cellphone BBT app but I cannot write a new message

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

''pvon [[#answer-943112|said]]'' <blockquote> Funny thing is that I can access my profile link further down on the page and I can retrieve messages on my cellphone BBT app but I cannot write a new message </blockquote> '''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]''' Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings. -------------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''