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Firefox 45 ESR repeatedly crashes

Bob
Posted

I'm stuck on an older version of MAC OSX. Not my choice. 10.6.6

I had not upgraded Firefox for some time (version thirty-something), but recently checked the "automatic update" box. I suddenly found myself updated to FF 49 even though that isn't supported on my version. It crashed constantly. After some research I downgraded to 45 ESR, now 45.5.1, but I'm still having multiple crashes daily. 8 so far this AM. Firefox has become absolutely unusable for us.

How do I downgrade further to a stable version?

Regardless of versions, FF seams to "leak" on OSX, and after opening and closing enough windows I have to exit and restart in order to free up memory or performance grinds to a halt.Even that is more frequent under 45 than it was before.

I'm stuck on an older version of MAC OSX. Not my choice. 10.6.6 I had not upgraded Firefox for some time (version thirty-something), but recently checked the "automatic update" box. I suddenly found myself updated to FF 49 even though that isn't supported on my version. It crashed constantly. After some research I downgraded to 45 ESR, now 45.5.1, but I'm still having multiple crashes daily. 8 so far this AM. Firefox has become absolutely unusable for us. How do I downgrade further to a stable version? Regardless of versions, FF seams to "leak" on OSX, and after opening and closing enough windows I have to exit and restart in order to free up memory or performance grinds to a halt.Even that is more frequent under 45 than it was before.

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • Catalina Savings Printer Plugin
  • Hopster Coupon Printer Plugin for Mac
  • Coupons Inc., Coupon Printer
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Garmin Communicator Plug-in Version 4.1.0.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Plugin
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 11.7 r700
  • WebEx64 General Plugin Container Version 205
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:45.0) Gecko/20100101 Firefox/45.0

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59427 answers

Helpful Reply

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to Submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] ----------------- If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below.
FredMcD
  • Top 10 Contributor
4248 solutions 59427 answers

Separate Security Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0. 207 Flash Player (Linux) Version 11.2. 202.644

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Separate Security Issue: Update your Flash Player '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 23.0.0. 207''' Flash Player (Linux) '''Version 11.2. 202.644''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> ------------- See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Here is a crash that just happened while in safe mode:

Submitted Crash Reports Report ID Date Submitted bp-1954e411-858e-4478-99bf-862ea2161209

   12/9/16    12:40

And a few more afterwards: bp-7b93f293-0487-48f1-b4c0-df6e42161210 12/9/16 7:21 bp-ac0974aa-21f6-4ed2-ae51-866d02161210 12/9/16 7:11 bp-8e9664f5-cc94-4dc9-b228-5d1412161210 12/9/16 6:52 bp-1f5a0421-acb8-4e9f-b94c-23d302161210 12/9/16 6:47


And several recent crashes from late last month:

Submitted Crash Reports Report ID Date Submitted bp-b2236403-d045-4493-a205-8a9872161209 12/9/16 1:46 PM bp-6132e32e-60c3-41a0-bdf9-9bf862161209 12/9/16 1:45 PM

Thanks for your help

BTW, I followed the link to upgrade Flash, and it too offered a version not supported on my platform.

Here is a crash that just happened while in safe mode: Submitted Crash Reports Report ID Date Submitted bp-1954e411-858e-4478-99bf-862ea2161209 12/9/16 12:40 And a few more afterwards: bp-7b93f293-0487-48f1-b4c0-df6e42161210 12/9/16 7:21 bp-ac0974aa-21f6-4ed2-ae51-866d02161210 12/9/16 7:11 bp-8e9664f5-cc94-4dc9-b228-5d1412161210 12/9/16 6:52 bp-1f5a0421-acb8-4e9f-b94c-23d302161210 12/9/16 6:47 And several recent crashes from late last month: Submitted Crash Reports Report ID Date Submitted bp-b2236403-d045-4493-a205-8a9872161209 12/9/16 1:46 PM bp-6132e32e-60c3-41a0-bdf9-9bf862161209 12/9/16 1:45 PM Thanks for your help BTW, I followed the link to upgrade Flash, and it too offered a version not supported on my platform.

Modified by Bob

FredMcD
  • Top 10 Contributor
4248 solutions 59427 answers

I call for more help. I don't know macs too well,

As to your flash, did you try both links I posted?

I call for more help. I don't know macs too well, As to your flash, did you try both links I posted?
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40161 answers

I don't think that "we" have anyone around here who is familiar with MacOSX issues, especially during an evening that leads into a weekend.

Looks like an extreme issue with Video and Audio drivers being involved in those crashes. Please see this support article: https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#firefox:mac:fx45

First, check Hardware Acceleration to see if it is already disabled. If not, disable it and see if that helps.

I don't think that "we" have anyone around here who is familiar with MacOSX issues, especially during an evening that leads into a weekend. Looks like an extreme issue with Video and Audio drivers being involved in those crashes. Please see this support article: https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#firefox:mac:fx45 First, check Hardware Acceleration to see if it is already disabled. If not, disable it and see if that helps.

Question owner

yes, I tried both links for flash. None apply to my version of the OS.

Still having frequent crashes. here's some more crash reports:

bp-2dcc6d93-400e-4692-9216-3ccfa2161214 12/13/16 10:05 bp-768354ce-e8d6-4e14-902e-048d22161214 12/13/16 9:59 bp-ddef70f0-2938-4f25-a19a-933f62161213 12/13/16 10:05 bp-c50bf15b-c2f8-411b-85e8-d6df32161213 12/12/16 11:57 bp-f0e6d4f1-38f9-477a-8ee2-da0c02161212 12/11/16 10:54 bp-93f5ca19-4f82-44be-8be1-719852161212 12/11/16 10:37 bp-8f34d2db-4317-4188-9ed6-9b54f2161212 12/11/16 10:23 bp-da0e5d56-b892-4483-ae42-ae0d82161212 12/11/16 10:09 bp-cf95c119-9845-41de-a361-bb65f2161212 12/11/16 9:37 bp-9920afd4-3a06-45cb-94dd-34eb62161212 12/11/16 6:40

Before I upgraded I might have encountered one crash a month. If there is no solution to this, is there a place I can download a version older than 45 ESR. This upgrade has left me with a virtually unusable browser.

yes, I tried both links for flash. None apply to my version of the OS. Still having frequent crashes. here's some more crash reports: bp-2dcc6d93-400e-4692-9216-3ccfa2161214 12/13/16 10:05 bp-768354ce-e8d6-4e14-902e-048d22161214 12/13/16 9:59 bp-ddef70f0-2938-4f25-a19a-933f62161213 12/13/16 10:05 bp-c50bf15b-c2f8-411b-85e8-d6df32161213 12/12/16 11:57 bp-f0e6d4f1-38f9-477a-8ee2-da0c02161212 12/11/16 10:54 bp-93f5ca19-4f82-44be-8be1-719852161212 12/11/16 10:37 bp-8f34d2db-4317-4188-9ed6-9b54f2161212 12/11/16 10:23 bp-da0e5d56-b892-4483-ae42-ae0d82161212 12/11/16 10:09 bp-cf95c119-9845-41de-a361-bb65f2161212 12/11/16 9:37 bp-9920afd4-3a06-45cb-94dd-34eb62161212 12/11/16 6:40 Before I upgraded I might have encountered one crash a month. If there is no solution to this, is there a place I can download a version older than 45 ESR. This upgrade has left me with a virtually unusable browser.
FredMcD
  • Top 10 Contributor
4248 solutions 59427 answers

Bob said

I tried both links for flash. None apply to my version of the OS.

What do you mean? Mac os is listed.

Note: Firefox ESR and flash were just updated.

Firefox: Press the Alt or F10 key to bring up the toolbar. Then Help > About Firefox will tell you what version have and check for updates.

''Bob [[#answer-944008|said]]'' <blockquote> I tried both links for flash. None apply to my version of the OS. </blockquote> What do you mean? Mac os is listed. Note: Firefox ESR and flash were just updated. Firefox: Press the '''Alt''' or '''F10''' key to bring up the toolbar. Then '''Help > About Firefox''' will tell you what version have and check for updates.

Question owner

MAC OSX is listed for Flash 49 but it does not support 10.6. It requires 10.9 which I can't upgrade to.

MAC OSX is listed for Flash 49 but it does not support 10.6. It requires 10.9 which I can't upgrade to.

Modified by Bob

FredMcD
  • Top 10 Contributor
4248 solutions 59427 answers

I think you need to ask your question here: Adobe Support https://forums.adobe.com/community/flashplayer

There are also flash alternative players here; Go to the Mozilla Add-ons Web Page {web link} (There’s a lot of good stuff here) and search for what you want.

I think you need to ask your question here: Adobe Support '''https://forums.adobe.com/community/flashplayer''' There are also flash alternative players here; Go to the '''[https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page]''' {web link} (There’s a lot of good stuff here) and search for what you want.