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Firefox crashes

Posted

iam using windows 7 and firefox 40.0. my browser is frequently crashing

Report ID Date Submitted 58c1c6a4-ce7d-453a-ba3d-27cb40cfa570 11/28/2016 7:10 PM 687fe30e-121e-4e39-a4f1-e0b52c1f203f 11/28/2016 6:59 PM c79bb239-b777-41bf-aef8-77206ca21fec 11/28/2016 6:59 PM 33e94d93-1358-4b52-9e56-dd67da972309 11/28/2016 6:59 PM bp-68daceb6-4f99-4fe7-9304-24a862161128 11/28/2016 6:46 PM bp-0643f26d-b117-4e94-b40a-ade482161128 11/28/2016 6:45 PM bp-c96c8e76-a95c-42e7-b947-f43862161128 11/28/2016 6:43 PM bp-5ad14d38-c349-4141-aab3-0af552161128 11/28/2016 6:43 PM bp-effaf560-4bfe-4d58-a2cd-48a252161128 11/28/2016 6:38 PM 5b0dcb76-5887-4427-b51e-74a0f0eff55d 11/28/2016 6:29 PM aa685d88-7923-4cfe-b86d-c4fa15339bc7 11/27/2016 10:04 PM 200e4ab4-76d5-46a9-9841-19afc3195dad 11/27/2016 5:40 PM 39f4296f-5234-41fc-b252-9752ef1f13f1 11/27/2016 5:33 PM 6e17a606-c0bf-4720-a2e4-9654a5057c72 9/25/2013 11:17 PM 1e1f938d-a859-4d29-80ee-7f7aa77b6db5 9/25/2013 11:14 PM

help me please

iam using windows 7 and firefox 40.0. my browser is frequently crashing Report ID Date Submitted 58c1c6a4-ce7d-453a-ba3d-27cb40cfa570 11/28/2016 7:10 PM 687fe30e-121e-4e39-a4f1-e0b52c1f203f 11/28/2016 6:59 PM c79bb239-b777-41bf-aef8-77206ca21fec 11/28/2016 6:59 PM 33e94d93-1358-4b52-9e56-dd67da972309 11/28/2016 6:59 PM bp-68daceb6-4f99-4fe7-9304-24a862161128 11/28/2016 6:46 PM bp-0643f26d-b117-4e94-b40a-ade482161128 11/28/2016 6:45 PM bp-c96c8e76-a95c-42e7-b947-f43862161128 11/28/2016 6:43 PM bp-5ad14d38-c349-4141-aab3-0af552161128 11/28/2016 6:43 PM bp-effaf560-4bfe-4d58-a2cd-48a252161128 11/28/2016 6:38 PM 5b0dcb76-5887-4427-b51e-74a0f0eff55d 11/28/2016 6:29 PM aa685d88-7923-4cfe-b86d-c4fa15339bc7 11/27/2016 10:04 PM 200e4ab4-76d5-46a9-9841-19afc3195dad 11/27/2016 5:40 PM 39f4296f-5234-41fc-b252-9752ef1f13f1 11/27/2016 5:33 PM 6e17a606-c0bf-4720-a2e4-9654a5057c72 9/25/2013 11:17 PM 1e1f938d-a859-4d29-80ee-7f7aa77b6db5 9/25/2013 11:14 PM help me please

Additional System Details

Installed Plug-ins

  • Shockwave Flash 23.0 r0
  • VLC media player Web Plugin 2.0.2

Application

  • Firefox 40.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x2e32
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2e328086
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 5-6-2009
  • driverDate2:
  • driverVersion: 8.15.10.1749
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.15.10.2342']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRendererMessage: [u'tryNewerDriver', u'8.15.10.2342']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

Nothing leaps out at me from the crash reports, unfortunately.

Could you try starting Firefox in its Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

Hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?


Also, why Firefox 40? Version 40 is not secure; Mozilla discloses security flaws after each new release.

Nothing leaps out at me from the crash reports, unfortunately. Could you try starting Firefox in its Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. Hold down the Shift key when starting Firefox. A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement? ---- Also, why Firefox 40? Version 40 is not secure; Mozilla discloses [https://www.mozilla.org/security/known-vulnerabilities/firefox.html security flaws] after each new release.
FredMcD
  • Top 10 Contributor
4224 solutions 58943 answers

If Firefox in its Safe Mode does not help,

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

If Firefox in its Safe Mode does not help, Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' ---------------------- Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.'''

Question owner

starting mozilla in safe mode doesn't help me........ starting computer in safe mode also i tried but no use

1e1f938d-a859-4d29-80ee-7f7aa77b6db5 6e17a606-c0bf-4720-a2e4-9654a5057c72 39f4296f-5234-41fc-b252-9752ef1f13f1 200e4ab4-76d5-46a9-9841-19afc3195dad

these are my crash report

starting mozilla in safe mode doesn't help me........ starting computer in safe mode also i tried but no use 1e1f938d-a859-4d29-80ee-7f7aa77b6db5 6e17a606-c0bf-4720-a2e4-9654a5057c72 39f4296f-5234-41fc-b252-9752ef1f13f1 200e4ab4-76d5-46a9-9841-19afc3195dad these are my crash report
John99 971 solutions 13138 answers

It was asked before why are you usinmg an unsafe and unsupported Firefox 40 ? Upgrading to the Current release may help it will now be Fx50.

Have you got crash reports that were generated and then submitted from your crashes in Firefox's safe mode. The Crash IDs you list do not have the prefix bp- and do not appear to have been submitted and processed.

It was asked before why are you usinmg an unsafe and unsupported Firefox 40 ? Upgrading to the Current release may help it will now be Fx50. * [[Update Firefox to the latest version]] Have you got crash reports that were generated and then submitted from your crashes in Firefox's safe mode. The Crash IDs you list do not have the prefix bp- and do not appear to have been submitted and processed.
FredMcD
  • Top 10 Contributor
4224 solutions 58943 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.'''

Question owner

bp-434ca7cb-2b5b-4831-b2b0-739ef2161130 bp-c0c03adc-b87c-4635-9668-9d7572161130 bp-109a3aff-ce69-4d5c-a46c-157592161130 bp-efcaff94-f589-44f8-88c1-80f522161130 bp-fb4f3395-c432-4b9c-b25c-bfd222161130 bp-385ca173-3e91-42c3-bb7b-428b12161201

all the files that download from mozilla are corrupted..... the files are fully downloaded, but when run those files it say "the file is corrupted".... not able to install the crome also (online installer) via firefox.

bp-434ca7cb-2b5b-4831-b2b0-739ef2161130 bp-c0c03adc-b87c-4635-9668-9d7572161130 bp-109a3aff-ce69-4d5c-a46c-157592161130 bp-efcaff94-f589-44f8-88c1-80f522161130 bp-fb4f3395-c432-4b9c-b25c-bfd222161130 bp-385ca173-3e91-42c3-bb7b-428b12161201 all the files that download from mozilla are corrupted..... the files are fully downloaded, but when run those files it say "the file is corrupted".... not able to install the crome also (online installer) via firefox.
FredMcD
  • Top 10 Contributor
4224 solutions 58943 answers

Product Firefox Release Channel release Version 40.0.3 Build ID 20150826023504 OS Windows 7 OS Version 6.1.7600

bp-434ca7cb-2b5b-4831-b2b0-739ef2161130

Signature: mozilla::dom::PageTransitionEventBinding::GetProtoObjectHandle

No programs were flagged. +++++++++++++++++++++++++++++++++++++++++++++++++ bp-c0c03adc-b87c-4635-9668-9d7572161130

Signature: js::GCMarker::processMarkStackTop

Attention Sumo's there are 10 related bug reports

No programs were flagged. ++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows 7 OS Version 6.1.7600

bp-109a3aff-ce69-4d5c-a46c-157592161130

Signature: mozilla::AsyncEventDispatcher::AsyncEventDispatcher

icudt55.dll = International Components for Unicode +++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows 7 OS Version 6.1.7600

bp-efcaff94-f589-44f8-88c1-80f522161130

Signature: mozilla::AsyncEventDispatcher::AsyncEventDispatcher

No programs were flagged. +++++++++++++++++++++++++++++++++++++++++++ bp-fb4f3395-c432-4b9c-b25c-bfd222161130

Signature: mozilla::AsyncEventDispatcher::AsyncEventDispatcher

No programs were flagged

Product Firefox Release Channel release Version 40.0.3 Build ID 20150826023504 OS Windows 7 OS Version 6.1.7600 bp-434ca7cb-2b5b-4831-b2b0-739ef2161130 Signature: mozilla::dom::PageTransitionEventBinding::GetProtoObjectHandle No programs were flagged. +++++++++++++++++++++++++++++++++++++++++++++++++ bp-c0c03adc-b87c-4635-9668-9d7572161130 Signature: js::GCMarker::processMarkStackTop Attention Sumo's there are 10 related bug reports No programs were flagged. ++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows 7 OS Version 6.1.7600 bp-109a3aff-ce69-4d5c-a46c-157592161130 Signature: mozilla::AsyncEventDispatcher::AsyncEventDispatcher icudt55.dll = International Components for Unicode +++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows 7 OS Version 6.1.7600 bp-efcaff94-f589-44f8-88c1-80f522161130 Signature: mozilla::AsyncEventDispatcher::AsyncEventDispatcher No programs were flagged. +++++++++++++++++++++++++++++++++++++++++++ bp-fb4f3395-c432-4b9c-b25c-bfd222161130 Signature: mozilla::AsyncEventDispatcher::AsyncEventDispatcher No programs were flagged
FredMcD
  • Top 10 Contributor
4224 solutions 58943 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Using Windows Internet Explorer, Download Firefox For All languages And Systems {web link} and save the file.

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' ---------------- Using Windows Internet Explorer, '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} and save the file.
John99 971 solutions 13138 answers

Hi again. I did not notice any of the Crash IDs as relating to Firefox's safe mode or using the current Fx50.0.2 or even the rrcent Fx49. It may help to have such crash IDs.

Additionally Fred is asking you to try testing in Windows safemode.

Hi again. I did not notice any of the Crash IDs as relating to Firefox's safe mode or using the current Fx50.0.2 or even the rrcent Fx49. It may help to have such crash IDs. Additionally Fred is asking you to try testing in Windows safemode.