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Firefox crashes

Posted

Crash ID: bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123

Every 30 mins my firefox is crashing. I am using latest version of firefox. After that I need to restart computer then only firefox is working for few more times and again it is creashing.

Crash ID is : bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123 Please look into this and provide permanent solution.

Thanks,

Prasad Katta

Crash ID: bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123 Every 30 mins my firefox is crashing. I am using latest version of firefox. After that I need to restart computer then only firefox is working for few more times and again it is creashing. Crash ID is : bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123 Please look into this and provide permanent solution. Thanks, Prasad Katta

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; Touch; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59433 answers

Product Firefox Release Channel release Version 50.0 Build ID 20161104212021 OS Windows 10 OS Version 10.0.14393

Signature: shutdownhang | mozilla::CondVar::Wait | nsEventQueue::GetEvent | nsThread::ProcessNextEvent | PR_Lock | nsThread::PutEvent


A shutdownhang is sometimes caused when Firefox takes too long to close. This could be caused by an add-on.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Product Firefox Release Channel release Version 50.0 Build ID 20161104212021 OS Windows 10 OS Version 10.0.14393 Signature: shutdownhang | mozilla::CondVar::Wait | nsEventQueue::GetEvent | nsThread::ProcessNextEvent | PR_Lock | nsThread::PutEvent ------------------ A shutdownhang is sometimes caused when Firefox takes too long to close. This could be caused by an add-on. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

No..

This information is not helpful. I am facing the same issue.

Please provide permanent solution.

Thanks,

Prasad Katta

No.. This information is not helpful. I am facing the same issue. Please provide permanent solution. Thanks, Prasad Katta
FredMcD
  • Top 10 Contributor
4248 solutions 59433 answers

prasad.katta said

I am facing the same issue.

You posted the question. It's your issue.

When you ran Firefox in Safe Mode, was the problem still there?

''prasad.katta [[#answer-938987|said]]'' <blockquote> I am facing the same issue. </blockquote> You posted the question. It's your issue. When you ran Firefox in Safe Mode, was the problem still there?

Question owner

Yes.. problem is still there after running in firefox in safe mode.

Yes.. problem is still there after running in firefox in safe mode.
FredMcD
  • Top 10 Contributor
4248 solutions 59433 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Dear Team,

any luck to resolve this issue.

Thanks,

Prasad Katta

Dear Team, any luck to resolve this issue. Thanks, Prasad Katta
FredMcD
  • Top 10 Contributor
4248 solutions 59433 answers

FredMcD said

Start your Computer in safe mode with networking.
''FredMcD [[#answer-939007|said]]'' <blockquote> Start your '''Computer''' in safe mode with networking. </blockquote>