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Firefox crashes: Crash ID: bp-46a111aa-56a2-4de4-8a92-722a52161011

  • 2 replies
  • 4 have this problem
  • 34 views
  • Last reply by FredMcD

chitrang.patel11
chitrang.patel11
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I cannot open a mizilla, it keep crashing. I tried to reinstall, restart my PC, nothing helped .

Crash ID: bp-46a111aa-56a2-4de4-8a92-722a52161011

I cannot open a mizilla, it keep crashing. I tried to reinstall, restart my PC, nothing helped . Crash ID: bp-46a111aa-56a2-4de4-8a92-722a52161011

Chosen solution

hi chitrang.patel11, this is a crash from two weeks back so i don't know if it will hold clues to the current issues on startup you're describing.

Please perform the following steps to give us a recent crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hi chitrang.patel11, this is a crash from two weeks back so i don't know if it will hold clues to the current issues on startup you're describing.

Please perform the following steps to give us a recent crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 10 OS Version 10.0.10586

bp-46a111aa-56a2-4de4-8a92-722a52161011

Signature: OOM | small

System Memory Use Percentage 25

Attention Sumo's there are 30 related bug reports

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding