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I have a suspicious "9o0gle.com" as my homepage

Posted

Hi, my name is Ryan, and I need help.

several days ago, my lil brother used this computer for browsing and I don't know he downloaded what and from where. suddenly after he left my house, I got my firefox homepage changed to "9o0gle.com", some pop-ups ads and some unusual program installed to this computer. I uninstall all of them. I knew it was malware, or adware or spyware or anything else. so I decided to scan the whole computer at once. I found at least 445 malware and other viruses and all of those removed from my computer, but still "9o0gle.com" wont disappear. I tried to look at the homepage, but nothing written in it. I tried to look after the shortcut, and delete "9o0gle.com" in the "Target" bar with this text ("C:\Program Files (x86)\Mozilla Firefox\firefox.exe"), I removed everything after that address but still got "9o0gle.com" after two or three times I used. I tried to backup my bookmarks and reinstall the firefox, removing all the firefox data from my computer but still have the same problem until I write this message to firefox support.

indeed, I tried everything I found on the internet to remove this annoying "index" bar, also removing several unusual script of ip addresses in "hosts" file, deleting some suspicious registry strings, etc.

would you please help me this time?

PS. I also have the screen capt attached to this message.

Hi, my name is Ryan, and I need help. several days ago, my lil brother used this computer for browsing and I don't know he downloaded what and from where. suddenly after he left my house, I got my firefox homepage changed to "9o0gle.com", some pop-ups ads and some unusual program installed to this computer. I uninstall all of them. I knew it was malware, or adware or spyware or anything else. so I decided to scan the whole computer at once. I found at least 445 malware and other viruses and all of those removed from my computer, but still "9o0gle.com" wont disappear. I tried to look at the homepage, but nothing written in it. I tried to look after the shortcut, and delete "9o0gle.com" in the "Target" bar with this text ("C:\Program Files (x86)\Mozilla Firefox\firefox.exe"), I removed everything after that address but still got "9o0gle.com" after two or three times I used. I tried to backup my bookmarks and reinstall the firefox, removing all the firefox data from my computer but still have the same problem until I write this message to firefox support. indeed, I tried everything I found on the internet to remove this annoying "index" bar, also removing several unusual script of ip addresses in "hosts" file, deleting some suspicious registry strings, etc. would you please help me this time? PS. I also have the screen capt attached to this message.
Attached screenshots

Chosen solution

You may still have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Remove 9o0gle.com or Google Anything. Now do the same in the computers Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.


Bookmark and use this; Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.18
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NPWLPG
  • Shockwave Flash 23.0 r0
  • VLC media player Web Plugin

Application

  • Firefox 50.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.0/WINNT/en-US/

Extensions

  • AdBlocker Ultimate 2.23 (adblockultimate@adblockultimate.net)
  • anonymoX 2.5.2 (client@anonymox.net)
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • IDM integration 6.25.21 (mozilla_cc2@internetdownloadmanager.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 530
  • adapterDescription2: NVIDIA GeForce GTX 960M
  • adapterDeviceID: 0x191b
  • adapterDeviceID2: 0x139b
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1690e1309a521ecf\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1690e1309a521ecf\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1690e1309a521ecf\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1690e1309a521ecf\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1690e1309a521ecf\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1690e1309a521ecf\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1690e1309a521ecf\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1690e1309a521ecf\nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 4096
  • adapterSubsysID: 1c5d1043
  • adapterSubsysID2: 1c5d1043
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 8-5-2015
  • driverDate2: 11-10-2016
  • driverVersion: 10.18.15.4268
  • driverVersion2: 21.21.13.7586
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4268); Using D3D9 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Chosen Solution

You may still have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Remove 9o0gle.com or Google Anything. Now do the same in the computers Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.


Bookmark and use this; Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.

You may still have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. -------------------- Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac=<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Remove 9o0gle.com or Google '''Anything.''' Now do the same in the computers Programs Folder. '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. ------------------ Bookmark and use this; Download the '''[https://addons.mozilla.org/en-US/firefox/addon/searchreset/ Mozilla Search Reset]''' {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.