X
Tap here to go to the mobile version of the site.

Support Forum

Firefox causes BSOD issue 41

Posted

I'm having constant BSODs on Firefox when browsing the web. It seems random, sometimes appears on facebook, youtube, other sites.

I've disabled hardware acceleration in FF but it didn't help. I'm using Win7 which is up to date.

I don't know what other info would be needed so please let me know and I will provide it.

I'm having constant BSODs on Firefox when browsing the web. It seems random, sometimes appears on facebook, youtube, other sites. I've disabled hardware acceleration in FF but it didn't help. I'm using Win7 which is up to date. I don't know what other info would be needed so please let me know and I will provide it.

Chosen solution

Thank you, I will try it!

Edit: Due to other issues I had to change RAM and reinstall system in my machine and it seems that since I did that the problem is gone.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • DivX VOD Helper Plug-in
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • PDF-XChange Viewer Netscape Gecko Plugin
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • Firefox 49.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.2/WINNT/pl/

Extensions

  • Adblock Plus 2.8.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Asynchronous Plugin Rendering 2.0 (asyncrendering@mozilla.org)
  • Download Manager (S3) 4.07 (s3download@statusbar)
  • F.B Purity - Cleans up Facebook (WX) 16.1.0.13 (fbpElectroWebExt@fbpurity.com)
  • FireGestures 1.10.13 (firegestures@xuldev.org)
  • FlashGot 1.5.6.13 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • QCLean - Remove Facebook Ads Suggested Pages and Posts 0.4.1.1-signed.1-signed (jid0-wpCH2liWmuMjc8AV1VWejWvGjBI@jetpack)
  • Session Manager 0.8.1.12 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Avira Browser Safety 1.12.1.9211 (abs@avira.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 760
  • adapterDescription2:
  • adapterDeviceID: 0x1187
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 27633842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 8-25-2016
  • driverDate2:
  • driverVersion: 21.21.13.7270
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4398 solutions 61724 answers

How long before the BSOD? Keep track of what was on the page at the time. Text, clips . . .

Did you get any crash reports from Firefox?

How long before the BSOD? Keep track of what was on the page at the time. Text, clips . . . Did you get any crash reports from Firefox?

Question owner

Thank you for a quick reply.

Usually it's about 2-3 seconds after the page starts loading. As far as I can tell the BSOD happens before the page finishes loading in full. As for contents: it's enough if it has text and images. So far 90% was when there was some clip playing but I had some where there were no clips at all.

I'm not getting any crash reports. One second FF is loading up the page and the next it's already the BSOD screen. I checked the Crash reports folder on my drive and there are no reports (sent or pending) from last BSOD.

Also I forgot to say previously - I've been having this issue for a few months now. Since it started happening I haven't changed my hardware or system in any way. I've already reinstalled FF. I though I got rid of it but it came back.

Thank you for a quick reply. Usually it's about 2-3 seconds after the page starts loading. As far as I can tell the BSOD happens before the page finishes loading in full. As for contents: it's enough if it has text and images. So far 90% was when there was some clip playing but I had some where there were no clips at all. I'm not getting any crash reports. One second FF is loading up the page and the next it's already the BSOD screen. I checked the Crash reports folder on my drive and there are no reports (sent or pending) from last BSOD. Also I forgot to say previously - I've been having this issue for a few months now. Since it started happening I haven't changed my hardware or system in any way. I've already reinstalled FF. I though I got rid of it but it came back.

Modified by ilozen

Scribe 738 solutions 3534 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!
alan_r 127 solutions 1451 answers

If Firefox runs well in the diagnostic Safe Mode, a good first thing to try in Standard Mode is to disable your QCLean extension. It is known to have caused problems.

If Firefox runs well in the diagnostic Safe Mode, a good first thing to try in Standard Mode is to disable your QCLean extension. It is known to have caused problems.

Modified by alan_r

Chosen Solution

Thank you, I will try it!

Edit: Due to other issues I had to change RAM and reinstall system in my machine and it seems that since I did that the problem is gone.

Thank you, I will try it! Edit: Due to other issues I had to change RAM and reinstall system in my machine and it seems that since I did that the problem is gone.

Modified by ilozen