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I am getting multiple crashes a day and this happenes every few weeks.

Posted

And it happens usually when I'm on tumblr and as you can see it literally happened within a minute of each other once

If you need this here's my crash reports for today alone bp-a316281e-9d56-46b3-8cd0-5e5812161112 11/12/2016 4:07 PM bp-485aa002-0d52-40e1-bab9-442302161112 11/12/2016 4:07 PM bp-a29c4e1f-7692-450b-aadc-d52132161112 11/12/2016 3:37 PM

And it happens usually when I'm on tumblr and as you can see it literally happened within a minute of each other once If you need this here's my crash reports for today alone bp-a316281e-9d56-46b3-8cd0-5e5812161112 11/12/2016 4:07 PM bp-485aa002-0d52-40e1-bab9-442302161112 11/12/2016 4:07 PM bp-a29c4e1f-7692-450b-aadc-d52132161112 11/12/2016 3:37 PM

Additional System Details

Installed Plug-ins

  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • BlackBerry WebSL Browser Plug-In
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.6.156
  • WildTangent Games App V2 Presence Detector
  • Yahoo Application State Plugin version 1.0.0.7
  • iTunes Detector Plug-in

Application

  • Firefox 49.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

Extensions

  • Asynchronous Plugin Rendering 2.0 (asyncrendering@mozilla.org)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • New XKit 7.7.4 (@new-xkit)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Tumblr Savior 0.5.0 (jid1-W5guVoyeUR0uBg@jetpack)
  • uBlock Origin 1.9.16 (uBlock0@raymondhill.net)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adblock Plus 2.8.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org) (Inactive)
  • Kaspersky Protection 4.6.3-9 (light_plugin_ACF0E80077C511E59DED005056C00008@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4400
  • adapterDescription2:
  • adapterDeviceID: 0x041e
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2af7103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.glcontext', u'type': u'glcontext'}]
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.18468
  • driverDate: 11-18-2014
  • driverDate2:
  • driverVersion: 10.18.14.4029
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

bp-a316281e-9d56-46b3-8cd0-5e5812161112

Signature: mozilla::MozPromise<T>::MethodThenValue<T>::DoResolveOrRejectInternal

inproc_agent.dll = Kaspersky Inproc Agent

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-485aa002-0d52-40e1-bab9-442302161112

Signature: js::UncheckedUnwrap

Attention Sumo's there are 4 related bug reports

inproc_agent.dll = Kaspersky Inproc Agent

igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R)

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-a29c4e1f-7692-450b-aadc-d52132161112

Signature: nsThread::ProcessNextEvent | mozilla::ipc::MessagePump::Run

inproc_agent.dll = Kaspersky Inproc Agent

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


Update / disable Kaspersky

bp-a316281e-9d56-46b3-8cd0-5e5812161112 Signature: mozilla::MozPromise<T>::MethodThenValue<T>::DoResolveOrRejectInternal inproc_agent.dll = Kaspersky Inproc Agent msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-485aa002-0d52-40e1-bab9-442302161112 Signature: js::UncheckedUnwrap Attention Sumo's there are 4 related bug reports inproc_agent.dll = Kaspersky Inproc Agent igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R) msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-a29c4e1f-7692-450b-aadc-d52132161112 Signature: nsThread::ProcessNextEvent | mozilla::ipc::MessagePump::Run inproc_agent.dll = Kaspersky Inproc Agent msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ------------------------- Update / disable Kaspersky

Question owner

FredMcD said

bp-a316281e-9d56-46b3-8cd0-5e5812161112 Signature: mozilla::MozPromise<T>::MethodThenValue<T>::DoResolveOrRejectInternal inproc_agent.dll = Kaspersky Inproc Agent msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-485aa002-0d52-40e1-bab9-442302161112 Signature: js::UncheckedUnwrap Attention Sumo's there are 4 related bug reports inproc_agent.dll = Kaspersky Inproc Agent igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R) msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-a29c4e1f-7692-450b-aadc-d52132161112 Signature: nsThread::ProcessNextEvent | mozilla::ipc::MessagePump::Run inproc_agent.dll = Kaspersky Inproc Agent msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Update / disable Kaspersky

...what? Are you saying to update disable kaspersky? or were you just posting the stuff I linked to.

''FredMcD [[#answer-934894|said]]'' <blockquote> bp-a316281e-9d56-46b3-8cd0-5e5812161112 Signature: mozilla::MozPromise<T>::MethodThenValue<T>::DoResolveOrRejectInternal inproc_agent.dll = Kaspersky Inproc Agent msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-485aa002-0d52-40e1-bab9-442302161112 Signature: js::UncheckedUnwrap Attention Sumo's there are 4 related bug reports inproc_agent.dll = Kaspersky Inproc Agent igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R) msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-a29c4e1f-7692-450b-aadc-d52132161112 Signature: nsThread::ProcessNextEvent | mozilla::ipc::MessagePump::Run inproc_agent.dll = Kaspersky Inproc Agent msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ------------------------- Update / disable Kaspersky </blockquote> ...what? Are you saying to update disable kaspersky? or were you just posting the stuff I linked to.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

FredMcD said

Update / disable Kaspersky

Update Kaspersky. If the problem is still there, disable it.

''FredMcD [[#answer-934894|said]]'' <blockquote> Update / disable Kaspersky </blockquote> Update Kaspersky. If the problem is still there, disable it.

Question owner

FredMcD said

FredMcD said
Update / disable Kaspersky

Update Kaspersky. If the problem is still there, disable it.

I have it disabled because I'm too lazy to update it and it still happens.

''FredMcD [[#answer-934903|said]]'' <blockquote> ''FredMcD [[#answer-934894|said]]'' <blockquote> Update / disable Kaspersky </blockquote> Update Kaspersky. If the problem is still there, disable it. </blockquote> I have it disabled because I'm too lazy to update it and it still happens.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Please post the new crash reports.

Please post the new crash reports.

Question owner

FredMcD said

Please post the new crash reports.

I mean I disable it every day when I turn it on but the crashes only happen infrequently so I doubt it's that

''FredMcD [[#answer-934918|said]]'' <blockquote> Please post the new crash reports. </blockquote> I mean I disable it every day when I turn it on but the crashes only happen infrequently so I doubt it's that