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Firefox crashes

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Frequent random crashes. Crashes in the middle of the night and the computer shuts down and went I restart it, it goes to the safe mode screen.

Frequent random crashes. Crashes in the middle of the night and the computer shuts down and went I restart it, it goes to the safe mode screen.

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.5.195
  • 5.1.50901.0
  • VLC media player Web Plugin
  • Plugin for Wacom tablets.
  • iTunes Detector Plug-in

Application

  • Firefox 49.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

Extensions

  • Asynchronous Plugin Rendering 2.0 (asyncrendering@mozilla.org)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Search By Image (by Google) 1.1.4 ({ce7e73df-6a44-4028-8079-5927a588c948})
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • Norton Security Toolbar 2016.8.0.95 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 760
  • adapterDescription2:
  • adapterDeviceID: 0x1187
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 0984196e
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.d3d9video', u'type': u'd3d9video'}]
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 10-21-2016
  • driverDate2:
  • driverVersion: 21.21.13.7563
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

texschneider said

went I restart it, it goes to the safe mode screen.

I assume you mean the computer starts in Safe Mode?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Tonight when you go to bed; Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

''texschneider [[#question-1146512|said]]'' <blockquote> went I restart it, it goes to the safe mode screen. </blockquote> I assume you mean the computer starts in Safe Mode? In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] ----------------- Tonight when you go to bed; Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

bp-a0b72cad-ce54-43f3-9d10-d7c7c2161113 11/12/2016 5:28 PM bp-764853d3-5393-4025-8ad5-235682161112 11/12/2016 11:26 AM bp-715dd830-ce63-43fd-9352-00b4d2161112 11/11/2016 5:28 PM bp-a469f72d-538c-4883-864d-fb8f32161107 11/7/2016 10:59 AM bp-f4d96da6-a3b0-4cd0-b1b4-7e34f2161107 11/7/2016 10:58 AM bp-613d2ad9-756c-41e4-8768-4596f2161104 11/4/2016 5:58 AM bp-f77b7420-1223-4677-9e4d-136662161102 11/2/2016 3:38 PM bp-233bbfff-2392-4057-90c3-8c18f2161102 11/2/2016 3:36 PM

bp-a0b72cad-ce54-43f3-9d10-d7c7c2161113 11/12/2016 5:28 PM bp-764853d3-5393-4025-8ad5-235682161112 11/12/2016 11:26 AM bp-715dd830-ce63-43fd-9352-00b4d2161112 11/11/2016 5:28 PM bp-a469f72d-538c-4883-864d-fb8f32161107 11/7/2016 10:59 AM bp-f4d96da6-a3b0-4cd0-b1b4-7e34f2161107 11/7/2016 10:58 AM bp-613d2ad9-756c-41e4-8768-4596f2161104 11/4/2016 5:58 AM bp-f77b7420-1223-4677-9e4d-136662161102 11/2/2016 3:38 PM bp-233bbfff-2392-4057-90c3-8c18f2161102 11/2/2016 3:36 PM
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

bp-a0b72cad-ce54-43f3-9d10-d7c7c2161113

Signature: jit | UNKNOWN

DropboxExt.3.0.dll = Dropbox

Kernel32.dll = Microsoft

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection

nvd3dum.dll = NVIDIA Windows Vista WDDM driver +++++++++++++++++++++++++++++++++++++++++++ bp-764853d3-5393-4025-8ad5-235682161112

Signature: js::jit::BacktrackingAllocator::pickStackSlot

Kernel32.dll = Microsoft

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++ bp-715dd830-ce63-43fd-9352-00b4d2161112

Signature: jit | CORRUPT_CODE

This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE

DropboxExt.3.0.dll = Dropbox

Kernel32.dll = Microsoft

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++ bp-a469f72d-538c-4883-864d-fb8f32161107

Signature: F_192035987

Process Type plugin Shockwave Flash Version: 23.0.0.205

Kernel32.dll = Microsoft

ntdll.dll = Microsoft

nvd3dum.dll = NVIDIA Windows Vista WDDM driver +++++++++++++++++++++++++++++++++++++++++++++ bp-f4d96da6-a3b0-4cd0-b1b4-7e34f2161107

Signature: js::jit::MakeMRegExpHoistable

This is for Sumo's Related Bugs 1263794 NEW --- crash in js::jit::MakeMRegExpHoistable

Kernel32.dll = Microsoft

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

IPSEng32.dll = Symantec Intrusion Detection

bp-a0b72cad-ce54-43f3-9d10-d7c7c2161113 Signature: jit | UNKNOWN DropboxExt.3.0.dll = Dropbox Kernel32.dll = Microsoft KERNELBASE.dll = Microsoft ntdll.dll = Microsoft IPSEng32.dll = Symantec Intrusion Detection nvd3dum.dll = NVIDIA Windows Vista WDDM driver +++++++++++++++++++++++++++++++++++++++++++ bp-764853d3-5393-4025-8ad5-235682161112 Signature: js::jit::BacktrackingAllocator::pickStackSlot Kernel32.dll = Microsoft KERNELBASE.dll = Microsoft ntdll.dll = Microsoft IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++ bp-715dd830-ce63-43fd-9352-00b4d2161112 Signature: jit | CORRUPT_CODE This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE DropboxExt.3.0.dll = Dropbox Kernel32.dll = Microsoft KERNELBASE.dll = Microsoft ntdll.dll = Microsoft IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++ bp-a469f72d-538c-4883-864d-fb8f32161107 Signature: F_192035987 Process Type plugin Shockwave Flash Version: 23.0.0.205 Kernel32.dll = Microsoft ntdll.dll = Microsoft nvd3dum.dll = NVIDIA Windows Vista WDDM driver +++++++++++++++++++++++++++++++++++++++++++++ bp-f4d96da6-a3b0-4cd0-b1b4-7e34f2161107 Signature: js::jit::MakeMRegExpHoistable This is for Sumo's Related Bugs 1263794 NEW --- crash in js::jit::MakeMRegExpHoistable Kernel32.dll = Microsoft KERNELBASE.dll = Microsoft ntdll.dll = Microsoft msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Helpful Reply

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Fred:

It said there were corrupted files, but that it could not fix them.

Windows will not update; it gave code 80248014.

I updated the graphics NVIDIA driver last week.

Thanks,

Fred: It said there were corrupted files, but that it could not fix them. Windows will not update; it gave code 80248014. I updated the graphics NVIDIA driver last week. Thanks,
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Helpful Reply

You need more help from here; https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10

Question owner

Many thanks for the information!

Many thanks for the information!
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Glad to help. Please let us know what happens. Good luck.

Glad to help. Please let us know what happens. Good luck.