Firefox crashes
Frequent random crashes. Crashes in the middle of the night and the computer shuts down and went I restart it, it goes to the safe mode screen.
Additional System Details
Installed Plug-ins
- Intel web components updater - Installs and updates the Intel web components
- Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
- Creative Cloud Desktop Plugin.v_3_0_0_0
- A plugin to detect whether the Adobe Extension Manager is installed on this machine.
- GEPlugin
- Google Update
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Next Generation Java Plug-in 11.111.2 for Mozilla browsers
- The plugin allows you to have a better experience with Microsoft Lync
- The plugin allows you to have a better experience with Microsoft SharePoint
- NVIDIA 3D Vision Streaming plugin for Mozilla browsers
- NVIDIA 3D Vision plugin for Mozilla browsers
- Shockwave Flash 23.0 r0
- Adobe Shockwave for Director Netscape plug-in, version 12.2.5.195
- 5.1.50901.0
- VLC media player Web Plugin
- Plugin for Wacom tablets.
- iTunes Detector Plug-in
Application
- Firefox 49.0.2
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
- Support URL: https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/
Extensions
- Asynchronous Plugin Rendering 2.0 (asyncrendering@mozilla.org)
- Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
- Pocket 1.0.4 (firefox@getpocket.com)
- Search By Image (by Google) 1.1.4 ({ce7e73df-6a44-4028-8079-5927a588c948})
- Web Compat 1.0 (webcompat@mozilla.org)
- Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org) (Inactive)
- HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
- Norton Security Toolbar 2016.8.0.95 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)
Javascript
- incrementalGCEnabled: True
Graphics
- adapterDescription: NVIDIA GeForce GTX 760
- adapterDescription2:
- adapterDeviceID: 0x1187
- adapterDeviceID2:
- adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
- adapterDrivers2:
- adapterRAM: 2048
- adapterRAM2:
- adapterSubsysID: 0984196e
- adapterSubsysID2:
- adapterVendorID: 0x10de
- adapterVendorID2:
- crashGuards: [{u'prefName': u'gfx.crash-guard.status.d3d9video', u'type': u'd3d9video'}]
- direct2DEnabled: False
- direct2DEnabledMessage: [u'']
- directWriteEnabled: False
- directWriteVersion: 6.2.9200.21976
- driverDate: 10-21-2016
- driverDate2:
- driverVersion: 21.21.13.7563
- driverVersion2:
- featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
- info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
- isGPU2Active: False
- numAcceleratedWindows: 0
- numAcceleratedWindowsMessage: [u'']
- numTotalWindows: 1
- supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
- webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D9Ex vs_3_0 ps_3_0)
- windowLayerManagerRemote: True
- windowLayerManagerType: Basic
Modified Preferences
Misc
- User JS: No
- Accessibility: No
texschneider said
went I restart it, it goes to the safe mode screen.
I assume you mean the computer starts in Safe Mode?
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Tonight when you go to bed;
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Question owner
bp-a0b72cad-ce54-43f3-9d10-d7c7c2161113 11/12/2016 5:28 PM bp-764853d3-5393-4025-8ad5-235682161112 11/12/2016 11:26 AM bp-715dd830-ce63-43fd-9352-00b4d2161112 11/11/2016 5:28 PM bp-a469f72d-538c-4883-864d-fb8f32161107 11/7/2016 10:59 AM bp-f4d96da6-a3b0-4cd0-b1b4-7e34f2161107 11/7/2016 10:58 AM bp-613d2ad9-756c-41e4-8768-4596f2161104 11/4/2016 5:58 AM bp-f77b7420-1223-4677-9e4d-136662161102 11/2/2016 3:38 PM bp-233bbfff-2392-4057-90c3-8c18f2161102 11/2/2016 3:36 PM
bp-a0b72cad-ce54-43f3-9d10-d7c7c2161113
Signature: jit | UNKNOWN
DropboxExt.3.0.dll = Dropbox
Kernel32.dll = Microsoft
KERNELBASE.dll = Microsoft
ntdll.dll = Microsoft
IPSEng32.dll = Symantec Intrusion Detection
nvd3dum.dll = NVIDIA Windows Vista WDDM driver +++++++++++++++++++++++++++++++++++++++++++ bp-764853d3-5393-4025-8ad5-235682161112
Signature: js::jit::BacktrackingAllocator::pickStackSlot
Kernel32.dll = Microsoft
KERNELBASE.dll = Microsoft
ntdll.dll = Microsoft
IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++ bp-715dd830-ce63-43fd-9352-00b4d2161112
Signature: jit | CORRUPT_CODE
This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE
DropboxExt.3.0.dll = Dropbox
Kernel32.dll = Microsoft
KERNELBASE.dll = Microsoft
ntdll.dll = Microsoft
IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++ bp-a469f72d-538c-4883-864d-fb8f32161107
Signature: F_192035987
Process Type plugin Shockwave Flash Version: 23.0.0.205
Kernel32.dll = Microsoft
ntdll.dll = Microsoft
nvd3dum.dll = NVIDIA Windows Vista WDDM driver +++++++++++++++++++++++++++++++++++++++++++++ bp-f4d96da6-a3b0-4cd0-b1b4-7e34f2161107
Signature: js::jit::MakeMRegExpHoistable
This is for Sumo's Related Bugs 1263794 NEW --- crash in js::jit::MakeMRegExpHoistable
Kernel32.dll = Microsoft
KERNELBASE.dll = Microsoft
ntdll.dll = Microsoft
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
IPSEng32.dll = Symantec Intrusion Detection
Helpful Reply
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Question owner
Fred:
It said there were corrupted files, but that it could not fix them.
Windows will not update; it gave code 80248014.
I updated the graphics NVIDIA driver last week.
Thanks,
Helpful Reply
You need more help from here; https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10
Question owner
Many thanks for the information!
Glad to help. Please let us know what happens. Good luck.