X
Tap here to go to the mobile version of the site.

Support Forum

why am i getting a white screen when ever im on youtube

Posted

(as you can see in the image below) i cant see any comments or any recommended videos on the side

(as you can see in the image below) i cant see any comments or any recommended videos on the side

Additional System Details

Installed Plug-ins

  • 360 Total Security
  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • DivX Web Player version 3.5.0.5
  • DivX VOD Helper Plug-in
  • GEPlugin
  • Google Update
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 23.0 r0
  • Shockwave Flash 21.0 r0
  • 5.1.50901.0
  • Unity Player 5.3.5f1
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0

More Information

Helpful Reply

image

image
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

Helpful Reply

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 23.0 r0 Shockwave Flash 21.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0.207 Flash Player (Linux) Version 11.2. 202.643

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 23.0 r0 Shockwave Flash 21.0 r0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 23.0.0.207''' Flash Player (Linux) '''Version 11.2. 202.643''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download.
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

Please post in this question here, not start another question. Is the problem still there in Safe Mode?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Please post in this question here, not start another question. Is the problem still there in Safe Mode? Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

FredMcD said

Please post in this question here, not start another question. Is the problem still there in Safe Mode? Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there? Starting The Computer In Safe Mode;
Free Online Encyclopedia

what happens if the problems not there?

''FredMcD [[#answer-935509|said]]'' <blockquote> Please post in this question here, not start another question. Is the problem still there in Safe Mode? Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' </blockquote> what happens if the problems not there?
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

When a computer is started in Safe Mode, only system programs are running. If the problem is still there, that tells us one thing. If the problem goes away, that tells us something else.

When a computer is started in Safe Mode, only system programs are running. If the problem is still there, that tells us one thing. If the problem goes away, that tells us something else.

Question owner

FredMcD said

When a computer is started in Safe Mode, only system programs are running. If the problem is still there, that tells us one thing. If the problem goes away, that tells us something else.

it doesnt happen in safe mode but i seem to be having audio problem in safe mode.

''FredMcD [[#answer-935684|said]]'' <blockquote> When a computer is started in Safe Mode, only system programs are running. If the problem is still there, that tells us one thing. If the problem goes away, that tells us something else. </blockquote> it doesnt happen in safe mode but i seem to be having audio problem in safe mode.
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

Audio is one of the things that is not loaded.

It doesn't happen in safe mode means one of the other programs is causing your issue.

As a test, disable your protection programs and try YouTube.

Audio is one of the things that is not loaded. It doesn't happen in safe mode means one of the other programs is causing your issue. As a test, disable your protection programs and try YouTube.

Question owner

FredMcD said

Audio is one of the things that is not loaded. It doesn't happen in safe mode means one of the other programs is causing your issue. As a test, disable your protection programs and try YouTube.

that doesnt work either

''FredMcD [[#answer-935745|said]]'' <blockquote> Audio is one of the things that is not loaded. It doesn't happen in safe mode means one of the other programs is causing your issue. As a test, disable your protection programs and try YouTube. </blockquote> that doesnt work either
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

What other types of programs are you using? Any kind of blockers?

What other types of programs are you using? Any kind of blockers?

Question owner

FredMcD said

What other types of programs are you using? Any kind of blockers?

what do you mean?

''FredMcD [[#answer-935860|said]]'' <blockquote> What other types of programs are you using? Any kind of blockers? </blockquote> what do you mean?
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

As a test, disable your protection programs and try again.

As a test, disable your protection programs and try again.

Question owner

FredMcD said

As a test, disable your protection programs and try again.

tried that already

''FredMcD [[#answer-936239|said]]'' <blockquote> As a test, disable your protection programs and try again. </blockquote> tried that already
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

I called for more help.

What programs are you using for protection?

I called for more help. What programs are you using for protection?

Question owner

FredMcD said

I called for more help. What programs are you using for protection?

360 anitvirus, antimalware, superantispyware

''FredMcD [[#answer-936345|said]]'' <blockquote> I called for more help. What programs are you using for protection? </blockquote> 360 anitvirus, antimalware, superantispyware

Question owner

redfox90 said

FredMcD said
I called for more help. What programs are you using for protection?

360 anitvirus, antimalware, superantispyware

it seems to work after i clear the cache but the problem comes back after awhile.

''redfox90 [[#answer-936720|said]]'' <blockquote> ''FredMcD [[#answer-936345|said]]'' <blockquote> I called for more help. What programs are you using for protection? </blockquote> 360 anitvirus, antimalware, superantispyware </blockquote> it seems to work after i clear the cache but the problem comes back after awhile.
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

How do you mean after awhile ? 5 min, 10, 30, after restarting?

Empty Cache Button {web link} Cache clearing made easy. One click.

How do you mean '''''after awhile''''' ? 5 min, 10, 30, after restarting? '''[https://addons.mozilla.org/en-US/firefox/addon/empty-cache-button/ Empty Cache Button]''' {web link} Cache clearing made easy. One click.

Question owner

after a few minutes. the page doesnt seem to load properly.

after a few minutes. the page doesnt seem to load properly.
Happy112 561 solutions 5694 answers

Would you please check and see if   JavaScript   is enabled   (which is not the same as   'Java' ):
Type in the address bar   about:config (promise to be careful) Type   'javascript' look for   javascript.enabled and make sure that it's value is set to   true

Would you please check and see if &nbsp; Java'''Script''' &nbsp; is enabled &nbsp; (which is not the same as &nbsp; 'Java' ):<BR> Type in the address bar &nbsp; '''about:config''' (promise to be careful) Type &nbsp; 'javascript' look for &nbsp; '''javascript.enabled''' and make sure that it's value is set to &nbsp; '''true'''
John99 971 solutions 13138 answers

Hi redfox90,

Part of the issue could relate to javascript. That is however enabled by default in Firefox, although security related software and ad or script blockers could be disabling or blocking it.

We do not have full details of Firefox setup and do not know whether you have any Firefox Extensions included as add-ons or not. We also may not be sure what other Windows programs you have and are using.

You mentioned earlier in this thread that Safe Mode helps or prevents the issue. That was after Fred explained about Windows Safe mode.

  • Please confirm (Or comment otherwise) that the problem does not occur in Windows safe Mode.

If the problem goes away in Windows safe mode that could be because some other Windows program is interfering. (Or is Firefox using HTML5 in that situation)

Please post your Troubleshooting Information Page details paste them in to a reply. It will take a lot of space so do not add any other comments in that reply. Also to save space edit out the print related information as that will not be needed.

When you type replies to these questions do you see a top hat !? above where you type.


Trouble Shooting Details

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu , click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Hi redfox90, Part of the issue could relate to javascript. That is however enabled by default in Firefox, although security related software and ad or script blockers could be disabling or blocking it. We do not have full details of Firefox setup and do not know whether you have any Firefox Extensions included as add-ons or not. We also may not be sure what other Windows programs you have and are using. You mentioned earlier in this thread that Safe Mode helps or prevents the issue. That was after Fred explained about Windows Safe mode. * '''Please confirm''' (Or comment otherwise) that '''the problem does not occur in Windows safe Mode.''' If the problem goes away in Windows safe mode that could be because some other Windows program is interfering. (Or is Firefox using HTML5 in that situation) Please post your Troubleshooting Information Page details paste them in to a reply. It will take a lot of space so do not add any other comments in that reply. Also to save space edit out the print related information as that will not be needed. When you type replies to these questions do you see a top hat !? above where you type. ----------- ===Trouble Shooting Details === To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Firefox Troubleshooting Information page: #* Click the menu button [[Image:New Fx Menu]], click on help [[Image:Help-29]] and select ''Troubleshooting Information''. #* Type '''about:support''' into the Firefox address bar and press the enter key. # At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it. #Now, go back to your forum post, right-click in the reply box and select '''Paste''' from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks in advance for your help!