Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

In some websites, things like ticket prices won't show up in Firefox, but they show up in IE

more options

One example is this website:

http://nwyogaconference.com/purchase-pass/

I looked through some of the articles about Firefox problems, and tried entering this website as an exception for popup blocking, but it still won't show the ticket prices, even after closing my browser window and reopening it. The web page displays correctly in IE.

One example is this website: http://nwyogaconference.com/purchase-pass/ I looked through some of the articles about Firefox problems, and tried entering this website as an exception for popup blocking, but it still won't show the ticket prices, even after closing my browser window and reopening it. The web page displays correctly in IE.

All Replies (2)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

more options

What do you see where the prices normally appear? I have attached a screenshot of how it looks for me.


One reason the embedded (framed) Eventbrite ticket page behaves oddly -- I can't select text normally, for example -- is that Firefox 49 started applying some rules designed for Google Chrome and other browsers that were based on the webkit software. If you disable that new feature, the site may work slightly better for you. Here's how:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(2) In the search box above the list, type or paste webk and pause while the list is filtered

(3) Double-click the layout.css.prefixes.webkit preference to switch the value from true to false, then reload the problem page