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Firefox crashes

Posted

Hello, My mozilla browser has crashed and I can't open it. I've tried to uninstall and reinstall, but appears the same error window. I can not enter in the safe mode.

The last crash id is: bp-a6fee088-9d15-4144-8d20-4177e2161107

Thank you.

Hello, My mozilla browser has crashed and I can't open it. I've tried to uninstall and reinstall, but appears the same error window. I can not enter in the safe mode. The last crash id is: bp-a6fee088-9d15-4144-8d20-4177e2161107 Thank you.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59412 answers

Product Firefox Release Channel release Version 49.0 Build ID 20160916101415 OS Windows 8 OS Version 6.2.9200

Signature: klsihk64.dll@0x5377

inproc_agent.dll = Kaspersky Inproc Agent

klsihk64.dll = AO Kaspersky Lab


Update / disable Kaspersky

Product Firefox Release Channel release Version 49.0 Build ID 20160916101415 OS Windows 8 OS Version 6.2.9200 Signature: klsihk64.dll@0x5377 inproc_agent.dll = Kaspersky Inproc Agent klsihk64.dll = AO Kaspersky Lab ---------------------------- Update / disable Kaspersky