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Session restore fail - if I close FF, frefox.exe just sits there and never ends; if I force the task to end session is not restored; if it crashes restore works

Posted

I am using Firefox 49.0.2

For about a week FF has often been crashing a few minutes are I tell it to shut down. From watching the task manager and doing some research I am pretty sure this happens during or after it is creating sessionstore. js. But whether it crashed or not, session restore worked properly.

But as of today, if I have more than 5 or so tabs openwhen I shut down FF,, after appearing to be doing something for a while the task firefox.exe just sit there, seemingly forever, without doing any processing. If I get tired of waiting and force the task to end, judging by what I am presented with the next time I start FF sessionstore. js is either empty or not there, because the tabs from last time are not recreated when I open FF again, and if I type about:sessionrestore in the location bar, no tabs are presented to me to restore.

As I normally have at least 100 tabs open each session. I have wasted hours on this already today.

I am using Firefox 49.0.2 For about a week FF has often been crashing a few minutes are I tell it to shut down. From watching the task manager and doing some research I am pretty sure this happens during or after it is creating sessionstore. js. But whether it crashed or not, session restore worked properly. But as of today, if I have more than 5 or so tabs openwhen I shut down FF,, after appearing to be doing something for a while the task firefox.exe just sit there, seemingly forever, without doing any processing. If I get tired of waiting and force the task to end, judging by what I am presented with the next time I start FF sessionstore. js is either empty or not there, because the tabs from last time are not recreated when I open FF again, and if I type about:sessionrestore in the location bar, no tabs are presented to me to restore. As I normally have at least 100 tabs open each session. I have wasted hours on this already today.

Chosen solution

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
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FredMcD
  • Top 10 Contributor
4334 solutions 60934 answers

Chosen Solution

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]

Question owner

Fred

It seems to have cleared itself up; I have had several successful session restores now. Are you still interested in getting the data you requested for research purposes?

Fred It seems to have cleared itself up; I have had several successful session restores now. Are you still interested in getting the data you requested for research purposes?
FredMcD
  • Top 10 Contributor
4334 solutions 60934 answers

Yes, please. If, after a time, you think the problem is gone, Please flag your last post as Solved Problem so others will know.

Yes, please. If, after a time, you think the problem is gone, Please flag your last post as '''Solved Problem''' so others will know.

Question owner

Crash reports below

Two thins 1) Just to make sure, when I was having this problem on the weekend, if a crash happened during shutdown of FF, Session Restore worked, but if I had to force the process to shut down using the Task Manager after it stopped working, Session Restore did not work 2) Session restore has been working for more than24 hours now, with one exception - I left FF on overnight, and the latest crash occurred when I shut it down normally this morning. This time Session Restore took me back to 2 shutdowns ago rather than to where I was when the I exited just before the crash occurred during shutdown.

bp-329c4187-3964-4aa4-a2ca-c6c9f2161101 01/11/2016 6:19 AM 7e2c14d2-a715-48e1-b8b1-b935a78cc1df 31/10/2016 9:37 PM d29619a1-25df-4e93-9aef-eda21dd8d8b8 31/10/2016 6:59 AM bp-f5bfb256-22b2-419f-99f2-a0ef32161030 30/10/2016 1:52 PM bff48814-d0f9-49a8-8ed3-692a1125966e 30/10/2016 12:50 PM 8a88aeb0-1032-4685-bcfd-98b49f30fea6 30/10/2016 9:01 AM 5358fb77-ce2b-43b0-8800-4fa7c2d87e0f 26/10/2016 8:33 AM 82e1060c-742f-42dd-b7c0-7f0610177381 26/10/2016 7:50 AM bp-fcfb4338-1850-4ef2-932b-4b28b2161025 25/10/2016 12:04 AM ddb06bf0-8db0-403c-9549-53d702022684 24/10/2016 10:19 AM

Crash reports below Two thins 1) Just to make sure, when I was having this problem on the weekend, if a crash happened during shutdown of FF, Session Restore worked, but if I had to force the process to shut down using the Task Manager after it stopped working, Session Restore did not work 2) Session restore has been working for more than24 hours now, with one exception - I left FF on overnight, and the latest crash occurred when I shut it down normally this morning. This time Session Restore took me back to 2 shutdowns ago rather than to where I was when the I exited just before the crash occurred during shutdown. bp-329c4187-3964-4aa4-a2ca-c6c9f2161101 01/11/2016 6:19 AM 7e2c14d2-a715-48e1-b8b1-b935a78cc1df 31/10/2016 9:37 PM d29619a1-25df-4e93-9aef-eda21dd8d8b8 31/10/2016 6:59 AM bp-f5bfb256-22b2-419f-99f2-a0ef32161030 30/10/2016 1:52 PM bff48814-d0f9-49a8-8ed3-692a1125966e 30/10/2016 12:50 PM 8a88aeb0-1032-4685-bcfd-98b49f30fea6 30/10/2016 9:01 AM 5358fb77-ce2b-43b0-8800-4fa7c2d87e0f 26/10/2016 8:33 AM 82e1060c-742f-42dd-b7c0-7f0610177381 26/10/2016 7:50 AM bp-fcfb4338-1850-4ef2-932b-4b28b2161025 25/10/2016 12:04 AM ddb06bf0-8db0-403c-9549-53d702022684 24/10/2016 10:19 AM

Question owner

Trying again because only 3 links were live

bp-329c4187-3964-4aa4-a2ca-c6c9f2161101 01/11/2016 6:19 AM 7e2c14d2-a715-48e1-b8b1-b935a78cc1df 31/10/2016 9:37 PM d29619a1-25df-4e93-9aef-eda21dd8d8b8 31/10/2016 6:59 AM bp-f5bfb256-22b2-419f-99f2-a0ef32161030 30/10/2016 1:52 PM bff48814-d0f9-49a8-8ed3-692a1125966e 30/10/2016 12:50 PM 8a88aeb0-1032-4685-bcfd-98b49f30fea6 30/10/2016 9:01 AM 5358fb77-ce2b-43b0-8800-4fa7c2d87e0f 26/10/2016 8:33 AM 82e1060c-742f-42dd-b7c0-7f0610177381 26/10/2016 7:50 AM bp-fcfb4338-1850-4ef2-932b-4b28b2161025 25/10/2016 12:04 AM ddb06bf0-8db0-403c-9549-53d702022684 24/10/2016 10:19 AM

Trying again because only 3 links were live bp-329c4187-3964-4aa4-a2ca-c6c9f2161101 01/11/2016 6:19 AM 7e2c14d2-a715-48e1-b8b1-b935a78cc1df 31/10/2016 9:37 PM d29619a1-25df-4e93-9aef-eda21dd8d8b8 31/10/2016 6:59 AM bp-f5bfb256-22b2-419f-99f2-a0ef32161030 30/10/2016 1:52 PM bff48814-d0f9-49a8-8ed3-692a1125966e 30/10/2016 12:50 PM 8a88aeb0-1032-4685-bcfd-98b49f30fea6 30/10/2016 9:01 AM 5358fb77-ce2b-43b0-8800-4fa7c2d87e0f 26/10/2016 8:33 AM 82e1060c-742f-42dd-b7c0-7f0610177381 26/10/2016 7:50 AM bp-fcfb4338-1850-4ef2-932b-4b28b2161025 25/10/2016 12:04 AM ddb06bf0-8db0-403c-9549-53d702022684 24/10/2016 10:19 AM

Question owner

Same thing odd

Same thing odd
FredMcD
  • Top 10 Contributor
4334 solutions 60934 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.'''
FredMcD
  • Top 10 Contributor
4334 solutions 60934 answers

bp-329c4187-3964-4aa4-a2ca-c6c9f2161101 Date Processed 2016-11-01 bp-f5bfb256-22b2-419f-99f2-a0ef32161030 Date Processed 2016-10-30

Signature: shutdownhang | ntdll.dll@0x1f8e1

DropboxExt.1.0.dll = Dropbox

Kernel32.dll = Microsoft

ntdll.dll = Microsoft

igd10umd32.dll = Intel(R) Graphics Technology

This is for Sumo's Related Bugs 1272307 NEW --- Crash in shutdownhang | ntdll.dll@0x1f8e1 +++++++++++++++++++++++++++++++++++++++++++++ bp-fcfb4338-1850-4ef2-932b-4b28b2161025 Date Processed 2016-10-25

Signature: AsyncShutdownTimeout | Places Clients shutdown | (none)

DropboxExt.65536.dll = Dropbox Shell Extension

Kernel32.dll = Microsoft

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

igd10umd32.dll = Intel(R) Graphics Technology

This is for Sumo's Related Bugs 1258350 NEW --- Async shutdown crash with "Sanitize.js: Sanitize on shutdown" and "state: (none)" or "Places Clients shutdown" and "conditions":[]

bp-329c4187-3964-4aa4-a2ca-c6c9f2161101 Date Processed 2016-11-01 bp-f5bfb256-22b2-419f-99f2-a0ef32161030 Date Processed 2016-10-30 Signature: shutdownhang | ntdll.dll@0x1f8e1 DropboxExt.1.0.dll = Dropbox Kernel32.dll = Microsoft ntdll.dll = Microsoft igd10umd32.dll = Intel(R) Graphics Technology This is for Sumo's Related Bugs 1272307 NEW --- Crash in shutdownhang | ntdll.dll@0x1f8e1 +++++++++++++++++++++++++++++++++++++++++++++ bp-fcfb4338-1850-4ef2-932b-4b28b2161025 Date Processed 2016-10-25 Signature: AsyncShutdownTimeout | Places Clients shutdown | (none) DropboxExt.65536.dll = Dropbox Shell Extension Kernel32.dll = Microsoft KERNELBASE.dll = Microsoft ntdll.dll = Microsoft igd10umd32.dll = Intel(R) Graphics Technology This is for Sumo's Related Bugs 1258350 NEW --- Async shutdown crash with "Sanitize.js: Sanitize on shutdown" and "state: (none)" or "Places Clients shutdown" and "conditions":[]
FredMcD
  • Top 10 Contributor
4334 solutions 60934 answers

Update or disable Dropbox


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Update or disable Dropbox -------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration