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Firefox lost my passwords and no longer asks to save them

Posted

I've updated FF from 48.0.2 to 49.0.2 and all my saved passwords are gone. The "Show passwords" button is blank. FF no longer asks to save my password. Did an uninstall, removed profile and reinstalled. No luck. Key3.db (and others) is not created. If I go back to 48.0.2, everything is fine.

I've updated FF from 48.0.2 to 49.0.2 and all my saved passwords are gone. The "Show passwords" button is blank. FF no longer asks to save my password. Did an uninstall, removed profile and reinstalled. No luck. Key3.db (and others) is not created. If I go back to 48.0.2, everything is fine.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.18
  • Creo View 10.2.30.38
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • PTC Creo View Control (IsoView Compatibility Interface)
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0

Application

  • Firefox 49.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

Extensions

  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 1097103c
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.321
  • driverDate: 8-30-2016
  • driverDate2:
  • driverVersion: 21.21.13.6926
  • driverVersion2:
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA Quadro K2200 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4260 solutions 59653 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------- Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles''' --------------------- In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Question owner

That doesn't help. The problem is still there. I don't have a folder Old Firefox. The biggest problem is that it doesn't ask me to save passwords anymore. I also noticed that I can no longer add certificates.

That doesn't help. The problem is still there. I don't have a folder Old Firefox. The biggest problem is that it doesn't ask me to save passwords anymore. I also noticed that I can no longer add certificates.

Question owner

The following screenshot shows the "Show passwords" button being blank.

The following screenshot shows the "Show passwords" button being blank.
FredMcD
  • Top 10 Contributor
4260 solutions 59653 answers
Use these links to create a new profile. Use this new profile '''as is.''' Is the problem still there? '''http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder''' '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' '''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible''' Type '''about:profiles'''<enter> in the address bar.

Question owner

I've already deleted my profile twice as mentioned before. Anyway, I've created a new profile as suggested, however, that didn't help.

I've already deleted my profile twice as mentioned before. Anyway, I've created a new profile as suggested, however, that didn't help.

Question owner

Seems to be caused by nsIPK11Token.initPassword:

Seems to be caused by nsIPK11Token.initPassword:
FredMcD
  • Top 10 Contributor
4260 solutions 59653 answers

That is above me. I've called for more help.

That is above me. I've called for more help.

Question owner

Thank you for your efforts so far.

Thank you for your efforts so far.
Happy112 561 solutions 5694 answers

Hi, Probably a really dumb question,   but: 3-bar menu   >   Options   > Privacy   >   History:   do you have it set to   'Remember History'   ?

Hi, Probably a really dumb question, &nbsp; but: 3-bar menu &nbsp; > &nbsp; Options &nbsp; > Privacy &nbsp; > &nbsp; History: &nbsp; do you have it set to &nbsp; 'Remember History' &nbsp; ?

Question owner

Yes, it is set to remember history.

Yes, it is set to remember history.

Question owner

Installed 49.0 and has the same problem. Version 48.0.2 seems the last working on my system.

Anybody?

Installed 49.0 and has the same problem. Version 48.0.2 seems the last working on my system. Anybody?
FredMcD
  • Top 10 Contributor
4260 solutions 59653 answers

Keep this for Just In Case; Look for the directory of the version that you want. Install an older version of Firefox {web link} But remember that old versions may have security issues.

Keep this for Just In Case; Look for the directory of the version that you want. '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link} But remember that old versions may have security issues.