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Problem with home page

Posted

Every time I try and open a new tab I get this message "File not found." There is some sort of link in the search bar every time, it is: resource://ar1er-ewrgfdgomusix-at-jetpack/gomusix/data/index.html

I already tried uninstalling and that did not help. What should I do?

Every time I try and open a new tab I get this message "File not found." There is some sort of link in the search bar every time, it is: resource://ar1er-ewrgfdgomusix-at-jetpack/gomusix/data/index.html I already tried uninstalling and that did not help. What should I do?

Additional System Details

Installed Plug-ins

  • Battlelog Game Launcher (2.7.1)
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 23.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0

More Information

jscher2000
  • Top 10 Contributor
8787 solutions 71864 answers

That's an "internal" address associated with an add-on, so it's strange that it doesn't work.

(1) If the problem only affects new windows (Ctrl+n), please check your home page setting. See either:

(2) If the problem only affects new tabs in the same window (Ctrl+t), you may need to remove an unwanted extension. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then cast a critical eye over the list on the right side. All extensions are optional. If in doubt, disable.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

That's an "internal" address associated with an add-on, so it's strange that it doesn't work. (1) If the problem only affects new ''windows'' (Ctrl+n), please check your home page setting. See either: * [[Startup, home page, tabs, and download settings]] * [[How to set the home page]] (2) If the problem only affects new ''tabs'' in the same window (Ctrl+t), you may need to remove an unwanted extension. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either: * Ctrl+Shift+a (Mac: Command+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. Then cast a critical eye over the list on the right side. All extensions are optional. If in doubt, disable. Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. Any improvement?
jscher2000
  • Top 10 Contributor
8787 solutions 71864 answers

The term "gomusix" seems to be associated with freeware bundles. Here's a more comprehensive cleanup checklist -- my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and other troublemakers. I know it seems long, but it's not that bad.

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here. (If in doubt, feel free to post a screenshot.)

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Back to normal?

The term "gomusix" seems to be associated with freeware bundles. Here's a more comprehensive cleanup checklist -- my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and other troublemakers. I know it seems long, but it's not that bad. (1) Open the Windows '''Control Panel''', Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here. (If in doubt, feel free to post a screenshot.) (2) Open Firefox's '''Add-ons page''' using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons * in the Windows "Run" dialog, type or paste <br><code>firefox.exe "about:addons"</code> In the left column, click '''Plugins'''. Set nonessential and unrecognized plugins to "Never Activate". In the left column, click '''Extensions'''. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. ''Bear in mind that all extensions are optional.'' Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. Any improvement? (3) You can search for remaining issues with the '''scanning/cleaning tools''' listed in our support article: [[Troubleshoot Firefox issues caused by malware]]. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case. Back to normal?